• Customer

    Kute toolkit not updating / not activated

    Posted by: LaundrySolutionsAUS Feb 19, 2020 at 03:36 (a month ago)

    Ive just recently purchased and installed the Mazano theme of yours. Going through the process of installing all the required plugins and im having trouble with the kute toolkit.

    I can install the toolkit without a problem, however it is version 1.04 and says I need to update to 1.05.

    I try and update by clicking the update button (see image1) and then I get the following message (see image2). The toolkit remains not updated here.

    So then I try and update it via the bulk update button (see image3) however it gives me the white screen of death and a critical error.

    The only way I can fix this is by disabling (renaming) the plugin via FTP, reloading the page and then changing the name back, however the plugin remains at 1.04

    Can you please provide me assistance to fix this ASAP. If you need any other information please let me know.

  • Customer

    Posted by: LaundrySolutionsAUS, Feb 19, 2020 at 03:36 (a month ago)

    Attached images
  • Customer

    Posted by: yame, Feb 19, 2020 at 07:33 (a month ago)


    Could you please provide me your admin account? Then I will check in your site to understand the problem

  • Customer

    Posted by: LaundrySolutionsAUS, Feb 19, 2020 at 21:54 (a month ago)

    Info in secret
  • Manager

    Posted by: yame, Feb 20, 2020 at 10:03 (a month ago)

    DONE. I helped you to update the latest version for this plugin.
    Now it is working with version 1.0.5: https://prnt.sc/r521xf

    Pls check your site then let me know the result

  • Customer

    Posted by: LaundrySolutionsAUS, Feb 20, 2020 at 21:55 (a month ago)

    Fixed, thankyou

    Can you please tell me how you fixed it in case this happens again in the future.
  • Manager

    Posted by: yame, Feb 21, 2020 at 01:32 (a month ago)

    I think it will happen again. So don't worry.

    If you need any helps, pls submit ticket then I will check for you.

    Hope that you will spend a little time to go to this website: https://themeforest.net/item/mazano-trendy-responsive-wordpress-theme/reviews/16815190 then rate 5 stars for us. It is really worth to me.

    Thank you so much!


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