• Customer

    Search Missing

    Posted by: brklynweb Feb 7, 2020 at 17:45 (a month ago)

    Sort is not working on Tablet or Phone landscape - no icon
    Phone Portrait is a popup - where is code we wish to disable this as no best practice.

    See images

  • Customer

    Posted by: yame, Feb 10, 2020 at 03:31 (a month ago)

    Hi mate,

    I don't see your attachment. And pls provide me your admin account. I would like to check in your site first

  • Customer

    Posted by: brklynweb, Feb 11, 2020 at 16:15 (a month ago)

    Please don't call me "mate". In my culture it is offensive to call a woman "mate".

    I am reporting an issue with your demo. You do not need my login to my admin account.

    I loaded the files and your ticket system is losing them. It seems to only handle one file at a time.

  • Customer

    Posted by: brklynweb, Feb 11, 2020 at 16:16 (a month ago)

    Another file
  • Customer

    Posted by: brklynweb, Feb 11, 2020 at 16:16 (a month ago)

    another file
  • Customer

    Posted by: yame, Feb 12, 2020 at 09:08 (a month ago)

    Oh. I am sorry, I don't know for the culture in your country. So sorry

    For the search icon on tablet screen, my coder said that it would not have the icon / search section on this. He removed search box.
    If you want to show, or what your correct intention is, please provide admin and take the screenshot to describe clearly, he will check for you

    Thank you!
  • Customer

    Posted by: brklynweb, Feb 24, 2020 at 15:24 (a month ago)

    I am reporting defects in the WooCommerce Krystal theme as shown on themeforest.net.

    Search should be available on all devices (desktop, tablet and phone) and all orientations (landscape and portrait) either as a search box or a search icon.

    The Krystal HTML version of your design shows this correctly. However the WooCommerce version does not:

    1. On a phone, in landscape mode, there is no search box or search icon. There has to be a search function available. The HTML version shows an icon.
    2. On tablet device, in landscape mode, there is no search box. There should be a search box showing. The HTML version shows a search box..

    You need to tell your coder to look at the Krystal HTML code, as a reference, and fix the WooCommerce theme.
  • Manager

    Posted by: yame, Feb 25, 2020 at 04:29 (a month ago)


    HTML and WordPress do not relate to each other.
    We develop the theme basing on default design from PSD. We don't develop theme from HTML.

    If you want to add this icon to display on phone / tablet, my coder will check then support for you. So, you can provide your admin account

    Thank you!


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