• Customer

    Initial Stuno ticket

    Posted by: digital-colors Feb 7, 2020 at 14:17 (a month ago)
    Hi! Can you please help with this:

    1. I can't activate plugins - purchase code entered but nothing happened
    2. Ajax load more button on homepage seems like not working
    3. I need this product to be configured as example with 2 attributes (image and checkbox) asked when adding to cart. Now attributes exist for this product but do not showed on product page /shop/2098
    4. Shop pages widget do not showing long product names in multiple lines, see screenshot attached

    Note: The interface is on Russian language but you can reconfigure it on what you prefer

  • Customer

    Posted by: yame, Feb 10, 2020 at 02:09 (a month ago)

    Hi mate,

    1. For these, they mean that you should add the license keys or purchase the plugins to get your own keys.
    However, these plugins are developed from Kutethemes team, or we purchased the key to update for demo site.
    It does not affect to your site, don't worry. The key is just able to applied for only one domain and we used for demo site already. So if there is any update, we will update for demo site then our customers can update for their site later.
    In case if you want to get update automatically, you can purchase the key for your own. So one more time, don't worry for this. Just dismiss the warning then continue your work

    2. Ajax load: Pls try to disable this button: https://prnt.sc/qzxyzw

    3. Sorry I don't understand this point. Pls describe by attachment?

    4. It seems that the problem was solved, right: https://prnt.sc/qzy6kz ? Because I don't see the same as in your attachment.

    Pls check again then let me know then I will help you to check again
    Regards,
    Yame
  • Customer

    Posted by: digital-colors, Feb 11, 2020 at 09:44 (a month ago)

    1. OK, no problem
    2. I disabled this metabox but ajax load still not working, can you check it?
    3. I need this pruduct to be configured to show different images in product gallery with different options for product. On your demo it shows different images for different colors when you choose it. Can you help with this?
    4. No, this products have long names that does not wrapped in a few lines.
  • Manager

    Posted by: yame, Feb 12, 2020 at 08:19 (a month ago)

    2. I still see this button is working. And when I click there, some other products still show: https://prnt.sc/r13shj
    3. Could you pls take the screenshot for the thing you want?
    4. DONE: https://prnt.sc/r141y2

    Pls check again then let me know
  • Customer

    Posted by: digital-colors, Mar 12, 2020 at 22:24 (17 days ago)

    Hi!
    2. Can you please check products ajax loading on homepage again - it seems like not loading more products. It just shows 2 lines of products but there is more of them
    3.I will try to explain. This product (https://stuno.kutethemes.net/product/beachbag-offwhite/) have a colors. When you check blue color for example it shows different images in product gallery. Can you please configure any 1 product on my site with this functionality? See screenshot attached.
    4. thanks!
  • Manager

    Posted by: yame, Mar 13, 2020 at 08:12 (16 days ago)

    Thanks. My coder will check for you soon and I will inform you again.

    And I still see that your product shows the correct color when I change into another one. Pls clear cache then check again
  • Manager

    Posted by: yame, Mar 13, 2020 at 09:15 (16 days ago)

    Please provide me your ftp account. My coder needs to check in code.
    Thanks!
  • Customer

    Posted by: digital-colors, Mar 13, 2020 at 12:54 (16 days ago)

    can you give a link to product where changing colors works on my website?

    we have no ftp access on new hosting, so can you use wp-file-manager or something like this?
  • Manager

    Posted by: yame, Mar 13, 2020 at 15:21 (16 days ago)

    It's oke. We don't need the ftp anymore.
    With Load more products, it will load the next products as in horizontal side. I check and I see that it still shows more products.
    Can you take a look again?
  • Customer

    Posted by: digital-colors, Mar 13, 2020 at 17:14 (16 days ago)

    I attached screenshot. When i press "loadmore" button on homepage it does nothing. Button just disapears and no more products are loaded.

  • Customer

    Posted by: digital-colors, Mar 13, 2020 at 18:09 (16 days ago)

    Ah-oh! I finally got it! It loads more products to horizontal scroll!!!

    It's not OK to usability!!! Everybody expects loaded products appear in additional bottom vertical lines not horizontal!

    Can you configure it loads more vertical lines of products instead of horizontal scroll?
  • Manager

    Posted by: yame, Mar 14, 2020 at 14:46 (15 days ago)

    If you want that, you should select the Product List style is Grid instead of Owl Carousel: https://prnt.sc/rgafvy
  • Customer

    Posted by: digital-colors, Mar 18, 2020 at 09:08 (11 days ago)

    Yes! Thats exactly what I needed! Thanks! It looks great now!

    Can you help with this things:

    1. This product have variable options that looks not good when configured (see screenshot attached 1.jpg). Can you fix it so it options being displayed one under another but not in horizontal line?
    https://kompledom.ru/shop/2268

    2. Also this options are not looking good on categories page (see screenshot attached 2.jpg) - x1 mark (need a fix a little gap before second option) - mark x2 (need a prices being showed one under another but not in a line - is that possible?)
    https://kompledom.ru/shop
  • Manager

    Posted by: yame, Mar 19, 2020 at 03:13 (11 days ago)

    I am not able to reach into your site anymore: https://prnt.sc/rir80q

    Have you changed it?
  • Customer

    Posted by: digital-colors, Mar 19, 2020 at 17:46 (10 days ago)

    oops, sorry)
  • Manager

    Posted by: yame, Mar 20, 2020 at 03:25 (10 days ago)

    The new one is not correct also :https://prnt.sc/rjds40

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