• Customer

    Error message in WOOCOMMERCE/STATUS

    Posted by: oumtalhah Jan 30, 2020 at 08:52 (2 months ago)
    I am contacting you because I have a small problem with my theme which displays an error message in my management interface.

    My support license is still valid for 4 months.

    "Your theme (Voka) contains obsolete copies of some WooCommerce template files. These files may need to be updated to ensure compatibility with the current version of WooCommerce."

    I am asked to contact the creator of the site in order to correct these errors, which are visible in: woocommerce / status.

    Also, when I update the Voka theme, all my translations disappear ... I have to translate the whole theme from English to French each time ... I don't dare to update day that is currently available ...

    Can you help me ?

    Thank you for your help,


  • Customer

    Posted by: yame, Jan 31, 2020 at 01:47 (2 months ago)

    Hi mate,

    Currently on demo site, we are using the latest version: 2.1.5
    And yours is 2.1.4.
    So pls update your theme to the latest version to solve this problem. Remember to do backup before you update if you have any specific customization / changing for your site

  • Customer

    Posted by: oumtalhah, Jan 31, 2020 at 08:14 (2 months ago)

    Hi, I just updated my voka theme, as you recommended.

    Or, now all my translations from English to French are gone ... I have to start translating all of them with locotranslate again.

    it's a problem every time I waste a lot of time ... there is not a solution to avoid having to translate all of them each time ???

    Thank you
  • Customer

    Posted by: oumtalhah, Jan 31, 2020 at 08:17 (2 months ago)

    I just checked in woocommerce / status, the problem remains the same. There is always written in red "Not tested with the active version of WooCommerce". How to do?
  • Manager

    Posted by: yame, Feb 3, 2020 at 02:00 (2 months ago)

    I don't see the message of Woo anymore in your site. Can you take a screenshot, please?
    About translation, I also told you that you should do backup before updating. So if you did backup, now you can use the Synchronization function of Loco translation plugin to synchronize all lines

  • Customer

    Posted by: oumtalhah, Feb 6, 2020 at 10:59 (2 months ago)

    I'm putting a screenshot showing you the errors in red.

    It's in Woocomerce / status

    I have updated the voka theme.

    Thank you
  • Manager

    Posted by: yame, Feb 7, 2020 at 03:11 (2 months ago)

    It is not the error, mate
    The messages mean that this plugin is still not tested with the being-activated WooCommerce version.
    Versions of some templates in these plugins are not matched with Woo. If there is any update message of these plugin, you can update for those.

  • Customer

    Posted by: oumtalhah, Feb 7, 2020 at 07:57 (2 months ago)

    okay, so my site will work fine despite these error messages, right? I don't have to worry?
    Thank you for your reply,
  • Manager

    Posted by: yame, Feb 9, 2020 at 15:20 (a month ago)

    If you need any assistance. Pls do not hesitate to contact to me. I will check for you

  • Customer

    Posted by: oumtalhah, Feb 13, 2020 at 08:10 (a month ago)

    Hi, how are you today ?

    I have another problem.

    I just made the proposed update for Google Analytics.

    And since then, I can no longer open my wordpress dashboard. I can only see my website, but no longer log in as administrator.

    I have a message "Too many redirects have occurred while trying to open" https://cookcake.fr/wp-admin/index.php?pages=exactmetrics-getting-started " This can happen when you open a page which is redirected to another page which in turn redirects to the original page "and a popup which opens towards the link" https://www.exactmetrics.com/docs/tracking-disabled-administrators-editors/ ? utm_source = & utm_medium = liteplugin frontend-user & utm_campaign = admin-tracking-doc "

    so I can't even cancel this update anymore.

    Can you help me ? thanks so much
  • Manager

    Posted by: yame, Feb 17, 2020 at 03:54 (a month ago)


    I am fine, thanks :) And hope you are doing well.
    I sent to my coder already and hope that he will check for you soon. I will inform you when he give me any feedback

    Thanks for your patience!


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