• Customer

    Error displaying web

    Posted by: marketingspcc Dec 16, 2019 at 23:11 (a month ago)
    I'm the person in charge of the web. I have to restore a backup in order to put online a stable version. However, as my partner mentioned in the last email, we received an email from wordpress indicating that the CMS had a problem with the plugin OVIC (I understand that you developed that plugin). In one of my tests, I disabled the plugin, but then the web page started to fail, not showing some slides and pictures.

    So, in conclusion, I need you to check your plugin and tell me if I'm using the latest version and what else can I do in order to not have problems with my web. By the way, today I have some troubles trying to access to the web page. The browser showed "Error to load" and then I have to reload the web and wait for 2 minutes until it loads completely

    Please I need your help with this issue asap.

  • Customer

    Posted by: yame, Dec 19, 2019 at 02:11 (a month ago)

    Hi mate,

    Can I understand that when you disable the Ovic plugim, your site will be broken, right?
    So please provide me your admin + ftp account. My coder needs to check in your site for this problem first

    Awaiting your reply soon....
    Regards,
    Yame
  • Customer

    Posted by: marketingspcc, Dec 20, 2019 at 15:06 (30 days ago)

    Hi:

    In the secret information box are the information you are requiring:

    Regards,

  • Manager

    Posted by: yame, Dec 21, 2019 at 04:25 (29 days ago)

    I sent your issue to my coder and he will check for you soon
    Thanks for your patience!
  • Customer

    Posted by: marketingspcc, Dec 27, 2019 at 15:05 (23 days ago)

    Are there any news? Please I need to solve this problem asap due to this issue is affecting the sales of the company.

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