• Customer

    Square for Woocommerce

    Posted by: Jack-Jumper Dec 15, 2019 at 05:20 (3 months ago)
    Hello Kutethemes,

    I left a comment on the themes comment section, I went ahead and purchase support.

    I added the square payment gateway to the site. We troubleshooted the page and it seems that the conflict is between the WooCommerce Square and the theme.

    If you add something to the checkout and walk through the payment process:
    1. if you change the shipping method the system doesn't refresh the page to update the mailing options
    2. the square payment gateway form is in active, you can not fill in the labels

    If we de-activate the plugin, the theme refresh the page once you change a shipping setting, also if you change the theme
    the gateway works.

  • Customer

    Posted by: yame, Dec 16, 2019 at 02:04 (3 months ago)

    Hi,

    I got the message via Secret Information box.
    You can provide me again your new domain then I will check for you
    And provide your admin + ftp account, take the screenshot for your issues then I will be easier to check for you fast.

    Regards,
    Yame
  • Customer

    Posted by: Jack-Jumper, Dec 16, 2019 at 20:44 (3 months ago)

    See below. Please don't modify any files, we just need to know the fix..
    There's a conflict with the Turan Theme and the Square for Woocommerce plugin.

    If you switch the theme the plugin works fine.

    It seems it's only affecting the checkout page: https://cbdspecialty.us/checkout-2/
    Its blocking a script because the cart option on top does not drop down when click: the CART drop down. It works fine on all pages except on the checkout.

    Also, if you tried to choose another shipping option it does not refresh or update the total.

    Thanks.
  • Manager

    Posted by: yame, Dec 17, 2019 at 04:01 (3 months ago)

    Okay thanks. My coder is checking for you then I will inform you when he finishes
  • Customer

    Posted by: Jack-Jumper, Dec 17, 2019 at 07:29 (3 months ago)

    Thank you!
  • Customer

    Posted by: Jack-Jumper, Dec 18, 2019 at 17:07 (3 months ago)

    Just checking in, thanks!
  • Manager

    Posted by: yame, Dec 23, 2019 at 01:18 (3 months ago)

    Sorry I got the feedback from my coder 2 days ago but I did not go to work.
    Sorry for delay. He said that it was caused by this plugin: https://prnt.sc/qegzxz - woocommerce-square plugin
    So if you want to solve it, please contact to the author of that plugin. Hope that they will give you the solution

    Thank you so much!
  • Customer

    Posted by: Jack-Jumper, Dec 24, 2019 at 02:26 (3 months ago)

    I had a situation with a coder a couple of years ago, we could work okay but their were too many errors and that was causing me money.
    It seems your design ui is well that's what makes people buy the theme, but from reading comments the development lacks attention.

    We went with another theme, tell your coder that theme would have to be corrected. We reach out to woocommerce about square, and they responded withing seconds to our problem, and they were able to figure out that the theme is with the error.

    This is the second time we tried using our purchase of your theme, I will have to go back and read the policy for a return, because I even extended our support to get your attention and to tell me that you provided support, it took you a week to tell me something that its not an answer.
    It might work for other people that don't know or understand development but i would look into finding another developer, you will make more sales!!

    eh, sorry for the rant.
  • Manager

    Posted by: yame, Dec 27, 2019 at 07:30 (3 months ago)

    Some past days my coder had to research about this error. And he can conclusion that the problem might be not caused from the theme.
    However, please activate again Turan theme + provide again your admin account. He will ask the developer to check again for you
    Thanks for your understanding!

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