• Customer

    Ovic Toolkit Bug Fix Request

    Posted by: Cominato-Davide Nov 19, 2019 at 19:32 (24 days ago)

    The problem is explained in this video: https://www.loom.com/share/e8e4c62e87a142a9a7d9814049a9a59a


  • Admin

    Posted by: yame, Nov 20, 2019 at 08:28 (24 days ago)

    Hi mate,

    I see your video, and I understand that the Add to cart button does not work when Ovic Toolkit plugin is being enabled, right?
    Then I test your site, it still works. So please explain again your issue and provide me your admin + ftp account so that my coder can check for you.
    I know that in your previous ticket, you said that you were not able to provide account. But it is really hard for us to know what problem is in your site also we don't know how to fix.

    Hope you understand
  • Customer

    Posted by: Cominato-Davide, Nov 20, 2019 at 14:37 (24 days ago)

    Hi and thanks,
    the issue only occurs on mobile (chrome) but is quite popular browser. At the moment its working good on Desktop.

    I will share ftp infos and admin login, for any other info i'm here
  • Admin

    Posted by: yame, Nov 22, 2019 at 02:26 (22 days ago)

    I would like to share you the video I took. I still enabled Ovic Toolkit plugin and Add to cart button is still working as in my video
    Could you please clear cache of your browser then check again?
  • Customer

    Posted by: Cominato-Davide, Nov 22, 2019 at 07:35 (22 days ago)

    Hi, i believe you made a mistake here https://tppr.me/lFPOq you can see that the logo is the default one, not ours, so clearly Ovic Plugin has been disabled on that very page.

    Can you also kindly check again because this doesn't look like a solution, thanks
  • Customer

    Posted by: Cominato-Davide, Nov 22, 2019 at 07:39 (22 days ago)

    Ah and I want to underline that by doing this: showing a default logo on one of our pages in our live site you are giving us a damage to our corporate image. So kindly please revert this edit you did, thanks.
  • Admin

    Posted by: yame, Nov 25, 2019 at 02:46 (19 days ago)

    Could you please provide me again your admin account? I cannot access to this anymore
    Then I will help you to check why the logo is still default image



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