• Customer

    Slow add to cart if you are not log in as an admin

    Posted by: biokatka Oct 28, 2019 at 20:38 (a month ago)
    Hello again.

    After upgrading YITH WooCommerce Compare and YITH WooCommerce Quick View -plugins - the add to cart button is very slow.

    If I am logged in as and admin, the button works fast as worked before upgrading to new version.

    This does not make any sense but it is true.

    I also tried to log in as a user/customer but it works just like you are logged out - very slow. Only admin works fine..

    On the mobile devices it works ok.

    Thank you

  • Admin

    Posted by: yame, Oct 30, 2019 at 01:31 (a month ago)

    Hi mate,

    Today I cannot access to your admin account. So please provide me again your admin + ftp account so that my coder checks for you this problem
    And this is the video that I test your site: https://drive.google.com/file/d/1bgTWbKYMlF4jN1Vk1iK-YcUMSJgqsMT2/view?usp=sharing
    Is it normal as you tested?

    Regards,
    Yame
  • Customer

    Posted by: biokatka, Oct 30, 2019 at 06:57 (a month ago)

    I enabled you access for ftp and backed - the same username and password like before....

    You can do some tests here - https://backup.biokatka.si/ - the username and pass is the same like for the 'real' site. You can also test the speed of cart because plugins are not updated yet.. But you have to be logout... Othervise it works fast...

    Please have in mind that the 'real' page is live and have to work all the time.

    It used to work much faster before installing plugin updates.
    Your video - Yes it is slow - like we tested.

    BR
  • Admin

    Posted by: yame, Oct 31, 2019 at 04:08 (a month ago)

    Hi,

    The time that takes to complete your operation depends on many other factors, such as internet speed, speed of your hosting, ... The thing what you see is just relatively inconsistent, because it does not compare with a certain time (the network may be fast or slow just after 1 second => affect your operation time)

    About updating YITH, in case it has any affects, it is also the third - party plugin, we cannot support if it has the problem.
    Hope that you understand for this

    Regards,
  • Customer

    Posted by: biokatka, Nov 11, 2019 at 07:00 (a month ago)

    Can you please check the search field on mobile devices - see attachment!!!

    It apears above the header text.

    Best regards

  • Admin

    Posted by: yame, Nov 11, 2019 at 10:05 (a month ago)

    Ahh oke. I will ask the coder to check again for you
  • Admin

    Posted by: yame, Nov 12, 2019 at 01:55 (a month ago)

    https://prnt.sc/pvnvos It's been done. Pls check it again
  • Customer

    Posted by: biokatka, Nov 12, 2019 at 06:43 (a month ago)

    Ok that was fast :) Thank you

    Here is another one:

    - Apearance->Widgets
    - Drag and drop an OVIC ATTRIBUTE PRODUCT widget to - > Shop Widget Area
    - We can' t use OR query type - automaticaly goes to AND after Save button is clicked???

    Please check - see attachment.


  • Admin

    Posted by: yame, Nov 12, 2019 at 07:27 (a month ago)

    https://prnt.sc/pvqpym Sorry what happen when I access into your admin account? Pls check again then let me know
  • Customer

    Posted by: biokatka, Nov 13, 2019 at 08:43 (a month ago)

    Sorry about this-

    Your new password is in secret info....
  • Admin

    Posted by: yame, Nov 14, 2019 at 07:03 (a month ago)

    https://prnt.sc/pwqa1h Sorry I cannot access into your admin account. Pls check again
  • Customer

    Posted by: biokatka, Nov 14, 2019 at 09:35 (a month ago)

    Are you kidding me?

    Just click on Login with username and password - see attachment....

  • Customer

    Posted by: biokatka, Nov 14, 2019 at 09:37 (a month ago)

    Are you kidding me?

    Just click on Login with username and password - see attachment....
  • Customer

    Posted by: biokatka, Nov 14, 2019 at 21:16 (29 days ago)

    Ok. Some other questions:

    1. Question from november 12 - see my post - widgets (OR function) - my first priority....
    2. Login - hope it works now - see my previous post
    3. My bag - I translate it in woo-functions.php - but my question is - can I simply remove this line?
    4. page.php - Is this normal - see attachment.
  • Admin

    Posted by: yame, Nov 18, 2019 at 02:37 (26 days ago)

    I would like to send you the result after my coder tested:
    1. OR function: We tested when trying to change your setting and adding one more same widget. We still see that it is saved correctly with OR without switching to AND
    Pls see this video: https://drive.google.com/file/d/1CCkI49GTDBmyBjcfrnk2zYk9r0PU0egy/view?usp=sharing

    2. Login: Oke it's fine

    3. My bag: Yes you can freely remove this line.

    4. It is normal. You also can delete "gdfgdf" It will not affect anything

    Regards,
    Yame
  • Customer

    Posted by: biokatka, Nov 18, 2019 at 11:04 (26 days ago)

    1. If you would read my posts carefuly. I was not speaking about widget in your video. This is working fine.
    I was speaking about Ovic Attribute Product widget. You can look into my screeshot form 12. november. And in the attachment is another one...

  • Customer

    Posted by: biokatka, Nov 19, 2019 at 06:18 (25 days ago)

    Is there anybody out there?
  • Admin

    Posted by: yame, Nov 19, 2019 at 10:17 (25 days ago)

    My coder checked code for you but he could not upload code in your ftp file.
    So please provide him the full permission to edit and re-upload the code so that he can check and fix for you

    Thank you!
  • Customer

    Posted by: biokatka, Nov 19, 2019 at 18:04 (24 days ago)

    Hello.

    The ftp access is still the same. See secret info. Is your IP still 171.244.68.20?

    What exactly is the problem?

    BR
  • Admin

    Posted by: yame, Nov 20, 2019 at 09:40 (24 days ago)

    Yes the IP for today is still there but when my coder uploaded the new code, it did not change and lost the connection in your ftp
  • Customer

    Posted by: biokatka, Nov 20, 2019 at 21:34 (23 days ago)

    I Have no idea why?
    How can we proceed?
    Should I ask my host provider?
  • Customer

    Posted by: biokatka, Nov 21, 2019 at 09:28 (23 days ago)

    Can you send me a sreenshot of an error reported.
    I will send it to provider...
  • Admin

    Posted by: yame, Nov 22, 2019 at 03:12 (22 days ago)

    My coder checked and found out the problem was in Toolkit. He will update soon then let you know then you can update for your site to solve this.

    Thanks for your patience!
  • Customer

    Posted by: biokatka, Nov 26, 2019 at 08:30 (18 days ago)

    Any news?

    It's been 14 days now :(
  • Admin

    Posted by: yame, Nov 26, 2019 at 10:07 (18 days ago)

    Yes I know that it is quite inconvenient. I also asked the coder to be hurry up to update Toolkit plugin. Hope that he will finish it soon
  • Admin

    Posted by: yame, Nov 28, 2019 at 04:32 (16 days ago)

    My coder updated the latest version of Toolkit plugin for demo theme. So please update for your site then check again your issue
    Hope that it will be helpful for you!
  • Customer

    Posted by: biokatka, Nov 28, 2019 at 14:33 (16 days ago)

    This is the result... - See attachment
  • Admin

    Posted by: yame, Dec 2, 2019 at 08:35 (12 days ago)

    Could you please provide me again your correct admin account? Then I will check again for you
  • Customer

    Posted by: biokatka, Dec 3, 2019 at 14:46 (11 days ago)

    I didn't change any account in the meantime.

    So it should still work like before..
  • Admin

    Posted by: yame, Dec 4, 2019 at 07:55 (10 days ago)

    I check again all your provided accounts but nothing is correct: https://prnt.sc/q5y1hp
    Could you please provide once again?
  • Customer

    Posted by: biokatka, Dec 4, 2019 at 11:31 (10 days ago)

    AGAIN -CHECK MY ATTACHMENTS!!!

    AND SECRET INFO THE 3RD TIME !!!!!!!!!!!!!!!!!!!!!

    WE DIDN'T CHANGE NOTHING SINCE NOVEMBER 14 - I TRIED AND LOGGING IN WORKS FINE!

  • Admin

    Posted by: yame, Dec 5, 2019 at 04:27 (9 days ago)

    Mate,

    We do not have the time to joke you. Even when I sent your account to my coder, he also could not access to. I tried many times and the result as I told you before.
    Now the problem is solved: https://prnt.sc/q6ek7u My coder updated Toolkit. Pls check again then let me know
    Thanks!
  • Customer

    Posted by: biokatka, Dec 11, 2019 at 08:02 (3 days ago)

    Ok.
    It seems OK now.

    Thank you mate
  • Admin

    Posted by: yame, Dec 11, 2019 at 10:05 (3 days ago)

    Okay mate.

    So I will close this ticket. If you need any helps, please submit a new one then I will check for you

    Best regards,
    Yame

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