• Customer

    How to get rid of the blog site and change hopepage

    Posted by: Boolean786 Oct 26, 2019 at 19:45 (18 days ago)
    My theme is defaulting to the blog page and I do not want that. I am not getting anything like the demo page that you have with the animations, featured products, images and all. I get a blog page with the blogs that were created. I see no options to change it or make it anything like you showed on your theme. I am new to all this and I am just trying to make a website for my store and thought I'll have an easy time looking at your theme and its descriptions. Can you please give me a quick walkthrough and help me sort out these problems. Also, the header changes do not take effect and no colors are changing. Thank you.

    Website is cityfoods.us

    Please see the attached image

  • Admin

    Posted by: yame, Oct 29, 2019 at 03:31 (16 days ago)

    Hi mate,

    Currently when I check your site, I guess that your importing demo data process was not completed.
    If it works correctly, pls choose the home page here: https://prnt.sc/ppg58a

    Otherwise, if you need to assist to anything else, pls provide me your admin account then take the screenshot, I will check for you

    Best regards,
    Yame
  • Customer

    Posted by: Boolean786, Oct 31, 2019 at 14:27 (14 days ago)

    Thank you Yame for your reply! Do you mind if you can login into my Blue-host account to get me up and running. Please let me know where I can provide this information? In addition, may we get a walk through of how this templet works.?

    Thank You,
    Abdul Salam
  • Admin

    Posted by: yame, Nov 1, 2019 at 01:36 (13 days ago)

    If you want to know how to install this theme correctly, pls refer this document: https://biolife.kutethemes.net/documentation/documentation/theme-installation/install-sample-data/

    In case you still have the trouble with installing the theme, pls provide me your ftp and admin account, I would like to check your site then will help you

    Sincerely,
  • Customer

    Posted by: Boolean786, Nov 1, 2019 at 02:29 (13 days ago)

    Okay I will share the details. Please let me know if you have any further questions.

    Thank You.
  • Admin

    Posted by: yame, Nov 1, 2019 at 08:53 (13 days ago)

    I cannot access to your admin account: https://prnt.sc/pr0gio
    Pls check again and provide me account of Bluehost also
    Thanks!
  • Customer

    Posted by: Boolean786, Nov 3, 2019 at 21:25 (10 days ago)

    Yame,

    I have linked you my bluehost login page.

    Thank You,
    Abdul Salam
  • Admin

    Posted by: yame, Nov 4, 2019 at 09:29 (10 days ago)

    I see but you should provide me your admin account then let me know which home page you want to install then I will help you
  • Customer

    Posted by: Boolean786, Nov 5, 2019 at 04:19 (9 days ago)

    Yame,
    I am not understanding what you mean by admin account. The information I have sent you is what I am using to go into the account and access all the back-end content. I am trying to change the homepage to the shop page not the blog page. In fact I am trying to get rid of the blog page all together. In addition, I want to learn how to utilize the theme so I can start building the site properly. I apologize but I am unsatisfied with the service I am getting right now, for this theme should be easy to use and implement. Please figure out what is wrong with the site and advise me on how to use the theme so I can start production for the site.
  • Admin

    Posted by: yame, Nov 5, 2019 at 08:37 (9 days ago)

    Oh sorry. That's my fault.
    I see your site and I guess that your importing demo data was not completed.
    So if you agree, I would like to reset your site and help you to reinstall the theme from scratch. So, pls let me know which home page do you want to be the front page then I will do the job for you

    Thanks for your understanding!
  • Admin

    Posted by: yame, Nov 5, 2019 at 08:38 (9 days ago)

    And, please backup your own data, contents because when I import demo data, all your own will be lost
  • Customer

    Posted by: Boolean786, Nov 5, 2019 at 17:19 (8 days ago)

    Yame,
    We actually backed out of our Bluehost account as well as WordPress. We appreciate your efforts. However, since we have no longer are going to use the templet may we receive a refund on it.
  • Admin

    Posted by: yame, Nov 6, 2019 at 03:16 (8 days ago)

    Don't worry. We will help you to re-install the theme perfectly. You might do any wrong steps so you could not install correctly.
    But we are here to help you with this.
    Now I would like to start installing theme for you. However I do not see the Advanced section like yesterday I saw: https://prnt.sc/pt0ywi
    Plz guide me then we will start the job for you. Thank you!
  • Customer

    Posted by: Boolean786, Nov 6, 2019 at 18:18 (7 days ago)

    Yame,

    We have closed our account with bluehost and no longer using the theme either. We appreciate your efforts. However, since we have no longer are going to use the templet may we receive a refund on it.

    Thank You.
  • Admin

    Posted by: yame, Nov 7, 2019 at 01:47 (7 days ago)

    I am just the supporter so I cannot decide this. But according the rule, if you have any troubles with the theme and we cannot help you to solve it OR you do not get any support, then we will accept the refund requirement.
    So for now, let me try to install the theme for you. It is really easy to install (I also sent you the documentation). If you cannot install it yourself, it maybe caused from your hosting or something like that.

    Hope you can think back then give me the chance to help you!
    Thank you!

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible