• Customer

    speed of website

    Posted by: shiyovits Sep 16, 2019 at 09:50 (a month ago)
    Hi,
    I have created a website using your theme an the website is very slow
    we been trying to optimize and improve the website however it didn't help much
    Can you please help and tell us what is wrong ?


    Thanks
    Eddie

  • Admin

    Posted by: yame, Sep 17, 2019 at 02:06 (a month ago)

    Hi mate,

    Pls provide me your admin account also. Then my coder will help you to check

    Awaiting your reply ...
    Regards,
    Yame
  • Customer

    Posted by: shiyovits, Sep 17, 2019 at 02:39 (a month ago)

    OK
    please see below

    Thanks
    Eddie
  • Admin

    Posted by: yame, Sep 17, 2019 at 10:28 (a month ago)

    My coder said that you should check again your database service: https://prnt.sc/p76p0u
    Currently, the database connection is not stable. This may be the cause of site slowdown

    Regards,
    Yame
  • Customer

    Posted by: shiyovits, Sep 18, 2019 at 03:37 (a month ago)

    can you please check again ?
  • Admin

    Posted by: yame, Sep 19, 2019 at 10:34 (a month ago)

    Pls check the screenshot below.
    And my coder said that you had to check again the database and this plugin: "TranslatePress - Multilingual"
    It is the reason that makes your site runs slowly

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