• Customer

    Posted by: calzadolivorno, Sep 14, 2019 at 20:38 (a month ago)

    I also cannot edit the footer options, such as routing links
  • Admin

    Posted by: yame, Sep 15, 2019 at 14:00 (a month ago)

    Hi mate,

    Could you please provide me again your admin account? Then I will check for you

    Regards,
    Yame
  • Customer

    Posted by: calzadolivorno, Sep 15, 2019 at 23:24 (a month ago)

    Hi, i send the information
  • Admin

    Posted by: yame, Sep 16, 2019 at 02:03 (a month ago)

    cPanel account is correct but Admin account is not correct: http://prntscr.com/p6kl65
    Pls check again

    Thanks!
  • Customer

    Posted by: calzadolivorno, Sep 16, 2019 at 13:43 (a month ago)

    i send new information
  • Customer

    Posted by: calzadolivorno, Sep 16, 2019 at 17:05 (a month ago)

    I can not add images in the titles
  • Admin

    Posted by: yame, Sep 17, 2019 at 00:36 (a month ago)

    Hi,

    Currently we cannot access to your new account you provided 10 hours ago. http://prntscr.com/p711nb

    I don't know what happen but we need your admin account so that we can reach into your site to check and help you solve all problems. However, your account is not correct, your problems are still not solved then you rate 1* with the refund requirement. It is not fair for us while we are always willing to help you.
    Pls remove your rating, check and provide again the correct account then we will help you to check

    Thank you!
  • Customer

    Posted by: calzadolivorno, Sep 17, 2019 at 03:33 (a month ago)


    I send the information again
  • Admin

    Posted by: yame, Sep 17, 2019 at 09:19 (a month ago)

    Thanks. It is still the same account but this time, we can access to.

    1. there is no option to change the favicon: This is the default option of WP. It is in Customize / Site Identity: http://prntscr.com/p763tp
    2. I cannot change the name of the site: We see that the name of site display correctly and you can change normally in Customize / Site Identity (like the screenshot above)
    3. Do not let me change the image of the Style-07: This image is not in setting of Newsetter Style-07. It is in setting of Row that covers this shortcode: http://prntscr.com/p765ve
    4. The header image does not give me the option to change: This image is Shop banner. It is not in the setting of Header, it is in Woo / Settings / Shop banner: http://prntscr.com/p7664w

    Pls check then let me know the result
    By the way, thanks for your re-rate on Themeforest.
    Regards,
    Yame
  • Customer

    Posted by: calzadolivorno, Sep 17, 2019 at 13:00 (a month ago)


    As for the change of the top header and the names and link of the footer? How can I modify them?

    I attach images.
  • Admin

    Posted by: yame, Sep 18, 2019 at 01:20 (a month ago)

    5. Change header menu name: You can go to: Appearance > Menus > Header menu - Home 05 then edit the name of menu item: http://prntscr.com/p7ir1z

    6. Change names and links of menu items in Footer:
    - Firstly, you have to check which Footer Builder you are using for your site: http://prntscr.com/p7irbw => you are using Footer 06
    - Secondly, Negative to Ocolus Panel > Footer Builder, edit for Footer 06: http://prntscr.com/p7irnu Then you will see all menus that we built: http://prntscr.com/p7is6r => Come back to Appearance > Menus then search for those menus to edit the names and links

    Regards,
    Yame
  • Customer

    Posted by: calzadolivorno, Sep 22, 2019 at 19:57 (25 days ago)

    How i can change this menú. Thanks

    i attach image
  • Admin

    Posted by: yame, Sep 23, 2019 at 08:48 (25 days ago)

    My coder is checking for you. Pls wait. I will inform you when he gives me the feedback
    Thanks!
  • Customer

    Posted by: calzadolivorno, Sep 23, 2019 at 18:55 (24 days ago)

    Why do they appear after I have not created, related to bets and casino?
  • Customer

    Posted by: calzadolivorno, Sep 23, 2019 at 19:02 (24 days ago)


    Why do posts that I haven't created on the blog, related to gambling and casino appear?
  • Admin

    Posted by: yame, Sep 24, 2019 at 03:28 (24 days ago)

    1. Edit menu items: There is no settings in Backend site. If you want to change, you have to edit this function: "ocolus_user_link", nó đang ở trong "/framework/theme-functions.php"

    2. Blog posts: I see those posts: http://prntscr.com/pa3lm0 Are they yours?

    Regards,
    Yame
  • Customer

    Posted by: calzadolivorno, Sep 26, 2019 at 03:56 (22 days ago)

    I have a problem, I have activated this widget (attached image) and it does not appear on the front. Thank you
  • Admin

    Posted by: yame, Sep 26, 2019 at 09:07 (22 days ago)

    I disable plugin: WC Marketplace and now all your products show on your site.
    Pls check again
  • Customer

    Posted by: calzadolivorno, Sep 30, 2019 at 17:33 (17 days ago)

    Help. The Oculus Countdown widget does not show me the product. Thank you
  • Admin

    Posted by: yame, Oct 1, 2019 at 03:03 (17 days ago)

    i tried to create a new section for countdown and it works: http://prntscr.com/pd5ukb

    Or you can create yours then I will check it for you
  • Customer

    Posted by: calzadolivorno, Oct 4, 2019 at 21:02 (13 days ago)

    how i can edit the page EROR404. Thanks
  • Admin

    Posted by: yame, Oct 7, 2019 at 08:11 (11 days ago)

    My coder said that:
    If you want to custom this page by yourself, you can use Child theme and custom file 404.php (With this way, you need to have the knowledge about HTML and CSS) or you can use plugin to custom (With this way, you have to research for the suitable plugin. Each of them will have the own function to build and you can be easily to use it)

    If you want us to help you, you should provide us ftp account and design you want to be

    Regards,
    Yame
  • Customer

    Posted by: calzadolivorno, Oct 7, 2019 at 14:26 (11 days ago)

    Hi, this is the image. Thanks.
  • Customer

    Posted by: calzadolivorno, Oct 9, 2019 at 19:27 (8 days ago)

    i´m wating an answer to my request
  • Admin

    Posted by: yame, Oct 10, 2019 at 08:29 (8 days ago)

    Sorry. I sent to my coder already and I am also waiting for his feedback
    I will inform you immediately when I have any news. Thanks for your patience!
  • Customer

    Posted by: calzadolivorno, Oct 15, 2019 at 18:12 (2 days ago)

    How i can traslate many elements from the page?
  • Admin

    Posted by: yame, Oct 16, 2019 at 02:00 (2 days ago)

    Excuse me, you mean that you want to translate all texts in that page?
  • Admin

    Posted by: yame, Oct 18, 2019 at 02:50 (14 hours ago)

    My coder checked your site and he said that your site was missing "mbstring": http://prntscr.com/pkv2wg
    So pls add this then let me know, I will check again for you the translation

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