• Admin

    Posted by: yame, Sep 11, 2019 at 01:38 (2 months ago)

    Hi mate,

    Do you have ftp account? Pls provide me in case my coder will use if needed.
    I will send your issue to my coder and he will check for you

    Regards,
    Yame
  • Admin

    Posted by: yame, Sep 13, 2019 at 02:15 (2 months ago)

    Hello
    In your case, the cause maybe by your host. Please turn on the ssl protocol and let us know your results.
    Regards
  • Customer

    Posted by: newpackaging, Oct 2, 2019 at 07:39 (a month ago)

    Hi Yame,
    sorry for the delay I forwarded you the information you asked for.
    Thanks Mat
  • Admin

    Posted by: yame, Oct 3, 2019 at 08:11 (a month ago)

    Hi Mat,

    I used to ask for the ftp account. But then I replied you to turn on the ssl protocol in your host then check again
    Have you checked it yet?
  • Customer

    Posted by: newpackaging, Oct 4, 2019 at 13:43 (a month ago)

    Hi Yame,
    the SSL run, but the the icon doesn't appear
    Mat
  • Admin

    Posted by: yame, Oct 7, 2019 at 08:17 (a month ago)

    Okay I see. My coder will check again for you and I will inform you when he gives me the feedback
    Thanks!
  • Admin

    Posted by: yame, Oct 10, 2019 at 09:58 (a month ago)

    Hi,

    Pls provide me your complete ftp account. I just see the user name and pw, without hosting / server.
    Then my coder will continue to check for you

    Thanks!
  • Customer

    Posted by: newpackaging, Oct 15, 2019 at 12:54 (30 days ago)

    ok?
  • Admin

    Posted by: yame, Oct 16, 2019 at 02:06 (29 days ago)

    http://prntscr.com/pjueq5 When I access to your ftp, I see nothing with the empty folder / file. Is that the correct account?

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible