• Customer

    Footer problem

    Posted by: biokatka Aug 28, 2019 at 12:38 (25 days ago)
    Hello.

    I have two questions regardinf footer on Biolife theme.

    1. Ovic Icon box - links are not working. Links inside Ovic box settings are not working even if they are set. See my attachment. I tried to remove pointer cursor, but it is the same result.
    2. On a mobile device - My account menu works fine, but the "Informacije" menu can't be expanded. It is hidden all the time. Why is that?

    Thank you


  • Admin

    Posted by: yame, Aug 29, 2019 at 02:56 (25 days ago)

    Hi mate,

    1. Sorry I still do not understand for the problem with Ovic Custom Link. Could you please describe more details for this then I will check again for you?

    2. DONE. My coder fixed for you. Pls check again

    Regards,
    Yame
  • Customer

    Posted by: biokatka, Aug 29, 2019 at 06:11 (25 days ago)

    1. If we hover the mouse over the icon link, the cursor changes to hand (like when you go over the link), but even if you set a link in the ovic setting, nothing happens even if you click the mouse on the ovic icon.
    It is just seen like it is a link but the link which is set is not working. Hope you understand what I mean. It is not a big issue, I can make a workoround...

    2. Thank you, It works now....
  • Admin

    Posted by: yame, Aug 29, 2019 at 08:57 (25 days ago)

    1. Sorry, but can you take the video or detailed screenshot? :( Then I will check again
  • Customer

    Posted by: biokatka, Aug 29, 2019 at 15:25 (24 days ago)

    Here is a download link....

    https://wetransfer.com/downloads/0becb2a5882d947fa867ce94a052b6d320190829151922/92dcb1340098e43da2eaf566b439a8e120190829151922/e3fa25

    Have a good one.

  • Admin

    Posted by: yame, Aug 30, 2019 at 00:57 (24 days ago)

    I do not see your video: http://prntscr.com/ozed69 :(
    What happen?
  • Customer

    Posted by: biokatka, Aug 31, 2019 at 17:22 (22 days ago)

    I paste a link into notepad, because it seems it was cut....

    Try it now....
  • Customer

    Posted by: biokatka, Sep 1, 2019 at 16:48 (21 days ago)

    In the meantime, the file was deleted from Wetransfer so here is a new link: https://we.tl/t-p9PL9N2hJq

    2nd Question. How can I change the pictures on "About us" page? It seems the pic is taken from a link. https://biolife.kutethemes.net/wp-content/uploads/2018/04/bg-about-2-1.jpg?id=324? I think the best way is to crrate a new page and use "single image". What do you think? I also made a sreenshot.

    Thank you
  • Admin

    Posted by: yame, Sep 3, 2019 at 10:22 (19 days ago)

    Thanks!
    1. Please provide me your ftp account also. Then my coder will fix directly on your site

    2. Change images in About us page: Please change your About us page, and click in Edit in Row: http://prntscr.com/p153nx > then change image here: http://prntscr.com/p1542p

    Regards,
    Yame
  • Customer

    Posted by: biokatka, Sep 3, 2019 at 12:41 (19 days ago)

    1. In the secret info
    2. Thank you
    3. Another question - mailchimp. If the user is subscribed to OvicNewsLetter. Where is this audience stored? Where can I see new subscribed persons? Is this OvicNewsLetter connected to Mailchimp? See the attachment Thank you
  • Admin

    Posted by: yame, Sep 4, 2019 at 02:18 (19 days ago)

    1. Sorry I cannot access to your ftp account: http://prntscr.com/p1hddh Pls check it again
    3. You have to login to your Mailchimp account then you will be able to view again all subscribed emails
  • Customer

    Posted by: biokatka, Sep 4, 2019 at 06:51 (19 days ago)

    1. In the secret info
    3. I did this but it is not working via OvicNewsLetter. Are there any additional seting to connect my mailchimp account with ovic newsletter? I get a confirmation mail - see attachment, when I sign in into mailing list via OvicNewsLetter on my page..

  • Admin

    Posted by: yame, Sep 5, 2019 at 03:46 (18 days ago)

    1. FTP still does not work: http://prntscr.com/p1zsv0
    3. You have to create a new key for Mailchimp. After that, pls add this key in Mailchimp box. Currently you are still using the key of demo
  • Customer

    Posted by: biokatka, Sep 5, 2019 at 08:12 (18 days ago)

    1. Sorry but I don't know the reason. It works for me both in total commander and in filezilla. Try to check the checkbox " use passive mode". It helps somethime. - see attachment

    3. I am really confused. I have to admitt I am new in this mailchimp stuff but I thought I've done everything. Afterall my page is connected with mailchimop account. See attacments. What else to do? I don't knopw where this demo data are comming from....
  • Admin

    Posted by: yame, Sep 6, 2019 at 01:05 (17 days ago)

    1. I already ticked on the box Passive: http://prntscr.com/p2foj8 and it still does not work. Or do you have cPanel account?

    3. You still take the screenshot in back end. It does not I mean. Please do according to these steps:
    - Firstly, create your own key of Mailchimp
    - After that, add the key in Mailchimp box in back end site
    - Lastly, login to the account that you have created for mailchimp to check all subscribed emails. Because you have to note that you will not able to check subscribed emails in back end site

    Regards,
    Yame
  • Customer

    Posted by: biokatka, Sep 6, 2019 at 10:42 (16 days ago)

    1. I will try to figure out something.

    3.
    - I did this already - 10 days ago
    - I did this already - 10 days ago - After I inserted the key - the input field dissapeared - What is MailChimpBox for you?
    - I know and I am aware of that

    In the backend my site is connected and also on the mailchimp site - like you saw in my previous attachment - the store is connected and synhronized
    I already inserted the API key 10 days ago. I dont know where else can I insert it?

    BR Matej


  • Customer

    Posted by: biokatka, Sep 6, 2019 at 19:31 (16 days ago)

    3. Ok. Here is another field to insert the key. All I needed to know was: Ovic panel-> Settings->Extend settings->MailChimp. I didn't find this.!!!

    I inserted API key just into Mailchimp plugin for WooCommerce...

    Is there any possiblity to translate the mail which comes to subscriber and he has to Confirm he is not a robot?
  • Customer

    Posted by: biokatka, Sep 7, 2019 at 05:51 (16 days ago)

    1. You already made some changes in my code in my previous tickets. How was this done without ftp?


    4. A few more things to translate - see my attachments

    4.1 Home - on the about us page and also some other pages. It should be "Domov"
    4.2. Save my name, email, and website in this browser for the next time I comment. - This appears in Mozilla browser on the product commnet site. See screenshot 2. It should be: "Shrani moje ime, e-naslov in stran v brskalnik za moj naslednji obisk"
    4.3. Home on the mobile device at the bottom of the page - It should be "Domov"
    4.4 .Is there any possiblity to translate the mail which comes to subscriber and he has to confirm he is not a robot? After subsctibing to mail list in chimp.
  • Customer

    Posted by: biokatka, Sep 8, 2019 at 16:06 (14 days ago)

    4.4. Solved :)
    4.5. On mobile phone there is also Main menu. It should be translated into "Glavni menu"
  • Admin

    Posted by: yame, Sep 9, 2019 at 08:03 (14 days ago)

    Hi mate,

    Currently we cannot access to your admin + ftp account. Pls check again then provide me the correct one

    Thanks!
  • Customer

    Posted by: biokatka, Sep 9, 2019 at 08:27 (14 days ago)

    Sory for this.

    Ftp is not solved yet...

    Wordpress backend is working again. Login like you used to....
  • Customer

    Posted by: biokatka, Sep 11, 2019 at 06:52 (12 days ago)

    Hello again.

    When can I expect an answers for:

    A few more things to translate - see my attachments?

    4.1 "Home" - on the about us page and also some other pages. It should be "Domov"
    4.2. "Save my name, email, and website in this browser for the next time I comment". - This appears in Mozilla browser on the product commnet site. See screenshot 2. It should be: "Shrani moje ime, e-naslov in stran v brskalnik za moj naslednji obisk"
    4.3. "Home" on the mobile device at the bottom of the page - It should be "Domov"
    4.4 On mobile phone there is also "Main menu". It should be translated into "Glavni menu"

    Admin account was established again on 9.9.2019
  • Admin

    Posted by: yame, Sep 16, 2019 at 03:23 (7 days ago)

    Hi,

    4.1, 4.3, 4.4: DONE all for you
    4.2: My coder said that your language did not support for this translation. Not because of none of translation in backend.

    Mailchimp: As I see, you add yours. And now, pls login account of Mailchimp (the account that you created this key) then you will see all the subscribed emails.
  • Customer

    Posted by: biokatka, Sep 16, 2019 at 07:39 (7 days ago)

    4.1. - Not solved - See attachment
    4.2. - Can you please explain -can I translate this by myself somewhere? See attachment
    4.3. - Solved - Thank you
    4.4. - Not solved - See attachment

    4.5. Yes mailchimp works as I mentioned already in one of my previous posts
  • Admin

    Posted by: yame, Sep 17, 2019 at 02:51 (6 days ago)

    4.1: "Home" in some pages: This text was translated already:
    http://prntscr.com/p71km8
    http://prntscr.com/p71ks1
    The text was translated in Loco > Themes

    4.2: "Save my name, ..." It is said that your language did not support for this translation. But my coder translated in Child theme for you. Pls check

    4.4: "Main menu": This text was translated in Loco > Plugins > Toolkit DONE: http://prntscr.com/p71mbm
  • Customer

    Posted by: biokatka, Sep 17, 2019 at 05:57 (6 days ago)

    Hey.
    4.1. OK
    4.2. OK
    4.4. OK
    About ovic Icon boxes I will contact you when the ftp connection will work.


    Before we close the topic there is one more question.

    The site is very slow. Is there anything I can do to make the site loading faster. I think the mayor problem is slider revolution.
    Do you have any other proposals? (hosting, caching, compressing, pictures compressing - i know all of that - I am more interesting in theme speed up).

    Thank you

  • Customer

    Posted by: biokatka, Sep 19, 2019 at 18:43 (3 days ago)

    Hello Yame.

    Please try port number 6021 for the ftp. It should work.

    Regards,

    Matej
  • Admin

    Posted by: yame, Sep 20, 2019 at 03:06 (3 days ago)

    Hi Matej,

    My coder checked for you already. He said that the plugin Revolution was the most heavy plugin. He also installed for you a cache plugin so the speed is improved a bit. And pls check again in your site, you should deactivate the unnecessary plugins. It will make your site runs slowly.

    Regards,
    Yame
  • Customer

    Posted by: biokatka, Sep 20, 2019 at 09:51 (3 days ago)

    Hey Yame.

    Yes Rev. slider is dissaster.

    I noticed that after correction of BreadcrumbsList a few day ago by your coder https://prnt.sc/p71km8 - I got some serrors in google search console.

    Item field missing.... See here https://prnt.sc/p8mdlp

  • Customer

    Posted by: biokatka, Sep 22, 2019 at 20:24 (13 hours ago)

    Another issue.

    On the page https://biokatka.si

    When we have some items in the cart and hover over the cart - it displays items nice if we are on the shop page see ss1.

    On other pages - it doesn't show anything.. see ss2.



    Br matej
  • Admin

    Posted by: yame, Sep 23, 2019 at 08:17 (2 hours ago)

    Okay I sent to my coder and he will check for you soon

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