• Admin

    Posted by: yame, Aug 15, 2019 at 09:23 (a month ago)

    Hi,

    My coder has checked for you. He said that you should check again the cache and cdn. Currently it has loaded all external css into internal css and the priority of external css files is also changed

    Pls check then let me know the ressult
    Regards,
    Yame
  • Customer

    Posted by: dracogto, Aug 27, 2019 at 18:41 (26 days ago)

    I flushed all cache both on my server and in WP-Rocket, I turned off my CDN and then turned it back on again. Still having the same issue. What else should I do?
  • Admin

    Posted by: yame, Aug 29, 2019 at 10:03 (25 days ago)

    The last time my coder fixed for you by adding some css code. So if you backed up, please restore that code. Because the theme is running with default style. Perhaps that code was lost when you switched to another theme
    Thanks!
  • Customer

    Posted by: dracogto, Aug 29, 2019 at 20:42 (24 days ago)

    Where did he put the CSS? If it was in the Custom CSS/JS area of Theme Options, it should still be there. I never delete the Child Theme when updating. Whatever he added should still be there unless he put it somewhere else that would get deleted when updating TechOne
  • Customer

    Posted by: dracogto, Aug 29, 2019 at 20:44 (24 days ago)

    Here you will see that I've set the main background color for the theme that doesn't seem to be getting picked up
  • Admin

    Posted by: yame, Aug 30, 2019 at 09:40 (24 days ago)

    My coder checked again and said that you customized child theme with the incorrect way so it made your theme work incorrectly.
    We do not support for the customized site so please check again all your customized code
  • Customer

    Posted by: dracogto, Aug 30, 2019 at 18:27 (23 days ago)

    https://drive.google.com/file/d/1MUKKqoPd6y2blTavHAJNSlX20V5bTWJZ/view

    I removed all custom CSS and it still has an issue.
  • Admin

    Posted by: yame, Sep 3, 2019 at 03:45 (20 days ago)

    It is missing this file from Main theme: /css/custom.css so it cannot load the custom css from Theme Options. Pls check again

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