• Customer

    Theme update

    Posted by: Oranzni Aug 14, 2019 at 09:30 (5 months ago)
    After updating theme to the latest version, I can not change the logo and footer is gone on my home page. Even if I change the logo, the default logo still apears.

    Thank you for your help.

  • Customer

    Posted by: yame, Aug 15, 2019 at 02:00 (5 months ago)

    Hi mate,

    Could you please provide me your logo? I would like to try in your site first.

    And, pls provide me you ft account also. I will send to my coder if needed so that he will check for you

    Regards,
    Yame
  • Customer

    Posted by: Oranzni, Aug 19, 2019 at 09:58 (5 months ago)

    I can not upload logo svg file which I use on page. There is png logo in the attachment. One more question. How can I upload new demo content from last version of theme? I can not find new content in Import demo plugin.

    Thank you for your help,
    Silvo
  • Manager

    Posted by: yame, Aug 20, 2019 at 01:10 (4 months ago)

    Hi,

    My coder checked and found out that you updated the theme to version 2.0 but you did not activate the necessary plugins.
    Now it works. Pls check your site and let me know

    Thanks!
  • Customer

    Posted by: Oranzni, Aug 21, 2019 at 10:27 (4 months ago)

    Thank you for your help. Logo is now ok, but I still get some weird text on page instead of page parts I had before update. See prtscr in the attachment.
  • Manager

    Posted by: yame, Aug 22, 2019 at 09:32 (4 months ago)

    My coder said that because you updated from version 1.x to 2.x without resetting.
    So if you have the backup, please backup again on your site then we will help you to setup again. If you do not have the backup, you have to setup by yourself.
    Thanks!
  • Customer

    Posted by: Oranzni, Sep 23, 2019 at 09:46 (3 months ago)

    Hello, I did the set up from the begining and it is ok now. Only issue I can not resolve is editing footer and mega menu. When I want to edit footer, I only get text in editor. Prt scr in the attachmant.

    Thank you for your help.
    Silvo
  • Customer

    Posted by: Oranzni, Sep 23, 2019 at 09:59 (3 months ago)

    New admin login
  • Manager

    Posted by: yame, Sep 24, 2019 at 01:08 (3 months ago)

    Thanks. I got it.

    I check your site and I see that you still do not config for plugin WPBakery Page Builder:
    Pls Go to WPBakery Page Builder > Role Manager > Select for the Post typs is Custom then tick on the boxes that will be the pages you want to edit with WPBakery Page builder: http://prntscr.com/pa2lwl

    Pls check then let me know
    Regards,
    Yame
  • Customer

    Posted by: Oranzni, Sep 30, 2019 at 09:59 (3 months ago)

    Hello,
    it works now. Last question is, how can I change home page top notification text (free delivery...) I did change the text in header style. Text has changed in single product page, but not on home page. Printscreen in the attachment.

    Thank you for your help.
    Silvo
  • Manager

    Posted by: yame, Oct 1, 2019 at 02:20 (3 months ago)

    I disable the Meta box button for you: http://prntscr.com/pd5jkt and now all settings in Theme Options are applied for your home page: http://prntscr.com/pd5ji8
    Pls check it again

    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139. It's really very worth with me.
    Thank you so much!
  • Customer

    Posted by: Oranzni, Oct 17, 2019 at 06:45 (3 months ago)

    Thank you for your help. I will for sure give you +5 review for good and fast assistance. My last (I hope) issue is slow response of my now live web page. I have double checked hosting provider system specifications given for my hosting. To be sure I changed hosting package for one level up. Can you please check if the theme causes slow loading of web site? GTMetrix reports parsing of JavaScript problem?

    Thank you again for your help.
    Silvo
  • Manager

    Posted by: yame, Oct 18, 2019 at 06:29 (3 months ago)

    1. https://prnt.sc/pkv5cy
    Optimize images and source code css / js
    If possible, please use a CDN

    2. https://prnt.sc/pkv5q0
    Consider components like video, chatbox ...
    Because these components take some time to load resources from other sites, it also increases the time loading

    Hope that I will see your rating soon :)
    Thank you!

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