• Customer

    Urgent, my site is down because of the kuteshop-toolkit plugin

    Posted by: Carmelina1959 Aug 11, 2019 at 00:37 (3 months ago)
    This is urgent, my site at www.urbancountrydecor.com is down and the issue is with your plugin kuteshop-toolkit. I need this issue fixed.

    Regards, Carmelina Tortorelli

    Fatal error: Uncaught Error: Call to undefined function kuteshop_product_query() in /home/urbanc28/public_html/wp-content/plugins/kuteshop-toolkit/includes/shortcodes/products.php:95 Stack trace: #0 /home/urbanc28/public_html/wp-includes/shortcodes.php(325): Kuteshop_Shortcode_Products->output_html(Array, '', 'kuteshop_produc...') #1 [internal function]: do_shortcode_tag(Array) #2 /home/urbanc28/public_html/wp-includes/shortcodes.php(199): preg_replace_callback('/\\[(\\[?)(kutesh...', 'do_shortcode_ta...', '[kuteshop_produ...') #3 /home/urbanc28/public_html/wp-content/plugins/kuteshop-toolkit/includes/shortcodes/tabs.php(308): do_shortcode('[kuteshop_produ...') #4 /home/urbanc28/public_html/wp-includes/shortcodes.php(325): Kuteshop_Shortcode_Tabs->output_html(Array, '[vc_tta_section...', 'kuteshop_tabs') #5 [internal function]: do_shortcode_tag(Array) #6 /home/urbanc28/public_html/wp-includes/shortcodes.php(199): preg_replace_callback('/\\[(\\[?)(kutesh...', 'do_shortcode_ta...', '[vc_row_inner][...') #7 /home/urbanc28/pu in /home/urbanc28/public_html/wp-content/plugins/kuteshop-toolkit/includes/shortcodes/products.php on line 95

    This error references the 'kuteshop-toolkit' plugin, specifically. This plugin has no available updates. As such, review of the error above should be reviewed by your developer, the plugin developer, or we may deactivate that plugin if that would be okay. Please let us know if you need any assistance in deactivating the plugin.


  • Customer

    Posted by: Carmelina1959, Aug 11, 2019 at 01:00 (3 months ago)

    This is what the site looked like before the toolkit plugin went down.
  • Customer

    Posted by: Carmelina1959, Aug 11, 2019 at 15:12 (3 months ago)

    Hi, My site is still down, I need your help in bringing it up again, this situation is urgent.

    Best Regards, Carmelina
  • Customer

    Posted by: Carmelina1959, Aug 11, 2019 at 15:27 (3 months ago)

    The other plugins that need updating are the WPBakery Page Builder & Ovic: Import Demo.
  • Admin

    Posted by: yame, Aug 12, 2019 at 01:43 (3 months ago)

    Hi mate,

    Don't worry. I sent your accounts to my coder already and he will help you to check soon

    I will inform you when I get his feedback

    Thanks for your patience!
    Regards,
    Yame
  • Admin

    Posted by: yame, Aug 12, 2019 at 09:27 (3 months ago)

    Hi mate,

    Pls check your site again. My coder fixed for you. It is because you still do not update to the latest version of theme.

    Your site is working now.
    Regards,
    Yame
  • Customer

    Posted by: Carmelina1959, Aug 12, 2019 at 14:20 (3 months ago)

    Hi Yame, my Blog page is missing , my mobile view on my cell phone is not correct it does not show properly, and home page is missing images and blog posts. Please see attached..

    Best Regards, Carmelina
  • Customer

    Posted by: Carmelina1959, Aug 12, 2019 at 15:35 (3 months ago)

    My slider revolution needs also update including woocommerce. It is so strange all the updates needed after the crash I had with the tool kit. It messed up so much of the site. Can you ask your coder to make sure all is functioning properly.

    Best Regards, Carmelina
  • Customer

    Posted by: Carmelina1959, Aug 13, 2019 at 15:44 (3 months ago)

    Hi Yame, Regarding the issues on My home page and Blog, my hosting company was able to help in bringing the blog back and the home page items.

    We though still have an issue with how the content appears on a mobile phone. That needs to be fixed on your end.

    Thanks, Carmelina
  • Customer

    Posted by: Carmelina1959, Aug 13, 2019 at 15:50 (3 months ago)

    The plugin Kuteshop Toolkit and Slider Revolution need to be updated also as we dont want the same issue with my site going down again. Please fix these issues also. Best Regards, Carmelina
  • Admin

    Posted by: yame, Aug 14, 2019 at 02:21 (3 months ago)

    Hi mate,

    - My mobile view on my cell phone is not correct it does not show properly: Pls check my attachment below. I take the screenshot from my mobile and could you please mark on the location that does not work properly?

    - About Kuteshop Toolkit and Slider Revolution plugins: I am asking the coder and I will let you know the answer when he returns me

    Thank you!
    Yame
  • Admin

    Posted by: yame, Aug 19, 2019 at 08:45 (2 months ago)

    Hi mate,

    My coder said that he already updated for you about all plugins and he did not see the error anymore.
    Pls check again your site then let me know the result

    Thank you!
    Yame
  • Admin

    Posted by: yame, Sep 11, 2019 at 03:36 (2 months ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Sincerely,
    Yame

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