• Customer

    Once again I am here. 3.5.0 my theme was deformed. my images always start the resizing process

    Posted by: moda-favela Aug 9, 2019 at 14:23 (15 days ago)
    Once again I am here.
    In all updates problems arise.
    I'm tired.
    After updating the theme to 3.5.0 my theme was deformed.
    These white boards appeared as shown in the image.

    And another thing that happens every time I update is my images always start the resizing process, you told me that this would not happen anymore, but always, always happens after an update, I have to be aware and cancel the process.

    In addition, there is still the message that the theme needs to be updated after the update.

    I would like definitive solutions to these problems and explanations of the reason for these recurring problems.

  • Admin

    Posted by: yame, Aug 12, 2019 at 01:08 (13 days ago)

    Hi mate,

    Firstly, please let me know:
    1. Have you customized something for your main theme?
    2. In case you customized, have you backed up all your customized files?
    3. How did you update for your site? And do you make sure that the problem occurs after you updated theme?

    Regards,
    Yame
  • Customer

    Posted by: moda-favela, Aug 12, 2019 at 11:32 (13 days ago)

    1: I didn't edit anything in the main theme code, all images and menus were created from the very options offered in the theme.
    2:Answered at 1.
    3: I downloaded the update file from your site and did the update manually, as you have taught me here before.
    I downloaded the update, enabled a default wordpress theme, deleted the old version, loaded and installed the new version and activated the new version again. Yes, I'm pretty sure the problem came up right after the update. Yes, I'm pretty sure the problem came up right after the update. I also updated the Kuteshop Toolkit
  • Admin

    Posted by: yame, Aug 13, 2019 at 01:33 (12 days ago)

    Okay, I got it. I sent your accounts my coder already and he will check for you soon.
    Again, I will inform you when he gives me the feedback

    Thanks for your patience!
  • Admin

    Posted by: yame, Aug 13, 2019 at 08:48 (12 days ago)

    I got the feedback:

    1. It is the bug of theme. My coder also has updated theme for you. But he could not clear cache. He guessed that it saved the cache somewhere in your hosting so please clear completely your cache then you will get the correct result
    2. When I check your site, all of your product images are in square. It still has the correct settings in Customize: http://prntscr.com/orzou8
    So please check again then let me know the result

    Regards,
    Yame
  • Customer

    Posted by: moda-favela, Aug 13, 2019 at 10:46 (12 days ago)

    1: The cache has been cleared several times, in wordpress and hosting, the problem remains.
    2: Images are square because I canceled the resize process. But this process starts whenever the theme is updated, you told me before it wouldn't happen again, but it keeps happening, I want a fix of this issue.
    3: The message continues that the theme should be updated to version 3.5.2.

    My free support is almost over and the problems I have from the beginning are still not resolved permanently. I want definitive rather than temporary solutions, because with each update the problems come back and get worse.
  • Admin

    Posted by: yame, Aug 14, 2019 at 10:31 (11 days ago)

    1. DONE. My coder has deleted plugin WP Super Cache then re-installed. It works for now
    2. Pls keeps the product image sizes after you update then my coder will check for you. Now he does not see the problem anymore so he has nothing to check
    3. Yes, you can update for your site if you want

    I know that your support period is going to be expired. So pls make your site to be error with the wrong size of product images, then my coder will check again for you
    Thanks!
  • Customer

    Posted by: moda-favela, Aug 16, 2019 at 19:39 (8 days ago)

    **no answers previously then resubmit.***

    2: See the attached image.
    Shortly after you made the changes, the image regeneration message came up again, I will not cancel for you to definitely identify the problem, but I am tired, very tired of this always happening and the images on my site are always changing and cut due to this problem.
    You say it has been resolved and the new update always reappears the problem.

    3: How do I update?
    You do not have version 3.5.2 to download.
    Do I update directly from the panel?
    Can not failures occur?
  • Customer

    Posted by: moda-favela, Aug 14, 2019 at 12:46 (10 days ago)

    2: See the attached image.
    Shortly after you made the changes, the image regeneration message came up again, I will not cancel for you to definitely identify the problem, but I am tired, very tired of this always happening and the images on my site are always changing and cut due to this problem.
    You say it has been resolved and the new update always reappears the problem.

    3: How do I update?
    You do not have version 3.5.2 to download.
    Do I update directly from the panel?
    Can not failures occur?
  • Admin

    Posted by: yame, Aug 19, 2019 at 03:33 (6 days ago)

    I got feedback from coder:
    2. He just needs to know that have your images changed when you updated theme yet? Or you just saw this message then canceled?
    He needs the video or screenshots about "product images" were changed after you updated, not this message, not sure if it relates to product image. Simply, please take the screenshot or keep your site when you see it changes, then he will check again for you
    3. Just go ahead to update into the latest version. it is 3.5.3 for now. You can automatically update the theme right now and make sure that you still do not customize anything in Main theme. If you already customized or add any css code, pls backup all before updating. If not, all will be lost / overwritten and replace by the code / function of demo theme

    Regards,
    Yame

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