• Customer

    Messed up Credit Card dialogue in Checkout

    Posted by: dracogto Jul 31, 2019 at 05:34 (4 months ago)
    The credit card dialogue is messed up in checkout. I updated all plugins, deleted all custom CSS, and it still has issues. This has been an ongoing issue... no plugin update caused the issue. See attached screenshot to the right - there are checkboxes and text that are jumbled together.

  • Admin

    Posted by: yame, Aug 1, 2019 at 02:42 (4 months ago)

    Hi mate,

    I got the issue. I also sent to my coder and he will check for you soon

    I will inform you when he gives me any feedback

    Thanks for your patience!
    Regards,
    Yame
  • Admin

    Posted by: yame, Aug 1, 2019 at 03:05 (4 months ago)

    And pls provide me the correct ftp account, my coder will use it if needed
    Thanks!
  • Admin

    Posted by: yame, Aug 1, 2019 at 07:13 (4 months ago)

    http://prntscr.com/omtvou Pls check your site again. My coder fixed for you

    Regards,
  • Customer

    Posted by: dracogto, Aug 4, 2019 at 23:57 (4 months ago)

    OK. Thank you. Will I need to edit my child theme or fix anything moving forward or is this a permanent fix?
  • Admin

    Posted by: yame, Aug 5, 2019 at 10:18 (4 months ago)

    Ah. My coder added some css code in Theme Options > Custom css. So you can backup the code before you update the Main theme in the future
    Thank you!
  • Customer

    Posted by: dracogto, Aug 6, 2019 at 02:17 (4 months ago)

    OK. I just noticed there is something wrong with the image viewer. Check this link and click on the image to bring up the carousel viewer https://shop.sparkedinnovations.com/product/dual-display-12vdc-voltmeter/?attribute_pa_color=blue
  • Admin

    Posted by: yame, Aug 6, 2019 at 10:20 (4 months ago)

    Could you please mark on the place that you are mentioning to? Then I will check for you
    Thanks!
  • Customer

    Posted by: dracogto, Aug 8, 2019 at 15:49 (3 months ago)

    https://drive.google.com/file/d/1m6bqjUOJSBzfEnBBbfzboU99sjxT04E5/view
  • Admin

    Posted by: yame, Aug 9, 2019 at 01:36 (3 months ago)

    My coder checked again and he saw that there were some errors about .js on your site: https://prnt.sc/oqb1j7

    So pls check again then let me know the result
  • Customer

    Posted by: dracogto, Aug 12, 2019 at 20:20 (3 months ago)

    Same error when AO is disabled.
    Given the JS error, this could be an issue with photoswipe. (see attached)
  • Admin

    Posted by: yame, Aug 14, 2019 at 02:00 (3 months ago)

    Currently my coder does not see any errors about .js anymore.
    So please check again all your problems. If you still see the errors, pls inform me immediately. He will check again for you
    Thank you!
  • Customer

    Posted by: dracogto, Aug 14, 2019 at 22:01 (3 months ago)

    https://drive.google.com/file/d/14y6XsBxmzC8Aon99j_i89LXF4gGDVT3h/view
  • Admin

    Posted by: yame, Aug 16, 2019 at 02:39 (3 months ago)

    It is caused by this plugin: https://prnt.sc/otanx3
    When my coder deactivated this, then your page worked normally. So pls check it again
    Regards,
  • Customer

    Posted by: dracogto, Aug 20, 2019 at 18:28 (3 months ago)

    I checked with the plugin developer and he wrote this:

    "You were using an SVG in the gallery when this issue was occurring, so I’d imagine that something in the gallery isn’t liking loading the SVG. (SVG’s are not actually an image in the way png and jpg’s are. But they can be used as an image). Again, I would suggest opening an issue with the gallery plugin"
  • Admin

    Posted by: yame, Aug 21, 2019 at 03:01 (3 months ago)

    For this problem, pls contact to Woocommerce development team to ask for support. This plugin is incompatible with the 'gallery lightbox component' of Woo.

    Regards,
    Yame
  • Customer

    Posted by: dracogto, Aug 21, 2019 at 14:55 (3 months ago)

    Response from WooCommerce:

    "Okay, so I do see an issue here - https://shop.sparkedinnovations.com/product/dual-display-12vdc-voltmeter/?attribute_pa_color=blue

    So this is a plugin which creates a carousel, right?

    By default, WooCommerce doesn't create such carousel so there is nothing we can actually do about it, I'm afraid"
  • Admin

    Posted by: yame, Aug 22, 2019 at 03:15 (3 months ago)

    This is the default function of theme and we do not use any other plugins.
    In case you don't want to put the thumbnail galleries in carousel, we will support for you to disable it
    Thanks!
  • Customer

    Posted by: dracogto, Aug 27, 2019 at 18:46 (3 months ago)

    Yes, please help me disable the thumbnail carousel gallery. I would still like to have the option for the user to click on each image and enlarge it.
  • Admin

    Posted by: yame, Aug 29, 2019 at 10:05 (3 months ago)

    DONE. My coder disabled. You can change in Theme Options
  • Customer

    Posted by: dracogto, Aug 29, 2019 at 20:46 (3 months ago)

    Still happening: https://drive.google.com/file/d/1jx6oS_WZS8KC40ZKk-rymuuoKRTv-x-Z/view

    https://shop.sparkedinnovations.com/product/illuminated-black-metal-push-button-latching-switch-16mm-flush-with-power-symbol/?attribute_pa_color=blue
  • Admin

    Posted by: yame, Aug 30, 2019 at 09:49 (3 months ago)

    Your plugin conflicts with gallery-LIGHTBOX of Woo: https://prnt.sc/ozjer6, does not conflict with gallery thumbnail. Please contact to the author to get support.
    Thanks!

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