• Customer

    Problems to installation New Boutique 2.0 Template

    Posted by: piliferrer Jul 22, 2019 at 17:55 (a month ago)
    I have version 1.3.4 of the Boutique template installed and running. I have a customized CHILD template with the name "PILI FERRER Template". I tried to set it up but it does not keep the custom changes, it gives me problems with the product category of the WPBAKERY, the same "Footer's" do not work, etc ... I must say that I bought your plugin "Responsive WPBakery" and "Product Bundles" . I need help to make it work.

    - Template Update to 2.0
    - Compatibility to my CHILD template
    - Correct functioning of WPBakery
    - Update Header's & Footer's to the new template following the old version.

  • Admin

    Posted by: yame, Jul 23, 2019 at 02:09 (a month ago)

    Hi mate,

    We will assist to you to update the theme onto the new version.

    So, please back up all source code, all customized files in both Child theme and Main theme (if you customized something in Main theme)
    then provide me your Cpanel also (It will better than FTP account). So my coder will help you to upgrade the theme.

    Regards,
    Yame
  • Customer

    Posted by: piliferrer, Jul 23, 2019 at 06:17 (a month ago)

    Thanks Yame.
    I already have the updated backup.
    Remember that I have purchased the "Responsive WPBakery" and "Product Bundles" plugins although of the latter I have a similar active plugin.
    Anything you tell me ... thank you very much.
  • Admin

    Posted by: yame, Jul 23, 2019 at 08:27 (a month ago)

    Okay. I will send your accounts to my coder, he will check for you

    I will inform you when he gives me any feedback

    Thanks for your patience!
    Yame
  • Admin

    Posted by: yame, Jul 23, 2019 at 08:33 (a month ago)

    Excuse me, your admin account is not correct: http://prntscr.com/oitt5l
  • Customer

    Posted by: piliferrer, Jul 24, 2019 at 04:33 (a month ago)

    Please try again. Thank you.
  • Customer

    Posted by: piliferrer, Jul 24, 2019 at 08:18 (a month ago)

    note that I have given you NEW password
  • Admin

    Posted by: yame, Jul 25, 2019 at 01:05 (a month ago)

    Okay I got it. My coder is checking your site

    Pls be patient to wait for his feedback
    Thank you!
  • Customer

    Posted by: piliferrer, Jul 25, 2019 at 04:32 (a month ago)

    OK. I'm waiting for his news. Thank you.
  • Admin

    Posted by: yame, Jul 25, 2019 at 10:31 (a month ago)

    Hi,

    He has finished updating theme, toolkit and re-customized child theme for you. Pls check your site now then let me know the result

    Regards,
    Yame
  • Customer

    Posted by: piliferrer, Jul 26, 2019 at 04:41 (30 days ago)

    Hi Yame.
    I have found this notice (attached). Then I introduced my "Responsive WpBakery" license and it gave me this error. (attached). I attached my licenses.

    Now I can't access the backend
  • Customer

    Posted by: piliferrer, Jul 26, 2019 at 05:11 (30 days ago)

    On the other hand:
    -> In which .php can I change the Cart & Tools icons for Spopping Bag & User Female? (For the Child Version) (attached screenshot)
    -> Variations are displayed on some products and not on others. I wish they were NOT seen. (attached screenshot)
  • Admin

    Posted by: yame, Jul 29, 2019 at 00:54 (27 days ago)

    Hi mate,

    - About the license key: It is just the warning that if your have the own key, then you can add so that you can get the warning to update automatically. But when you purchased our theme on Themeforest, you do not need to add any license keys, you still get the latest features of theme.
    If there is any updating, we will update on theme, and you can wait for the latest version then update for your site.

    - This is the location to modify the mini cart: https://prnt.sc/okp425

    - Variation: Could you show me the products that display the variation?

    Regards,
    Yame
  • Customer

    Posted by: piliferrer, Jul 29, 2019 at 08:09 (27 days ago)

    Hi Yame,
    - License Key: I understand that there was no need to compare licenses for "Responsive WPbakery" & "Product Bundles" in my case?
    So if I already have it incorporated into my ThemeForest license, do you pay me back for my license purchases? (attached invoices)

    - Cart and user icons: Can you inform me that .php is this code that you link to me? And where can I find the "tools icon" to replace with the "female user"?

    - Variations: I attached screenshot. These are a few, but I don't know why some see the variations and others don't. I want them not to be seen on this woocommerce screens, but rather to be seen directly on the product sheet.

    Thanks
  • Customer

    Posted by: piliferrer, Aug 1, 2019 at 19:41 (23 days ago)

    Hi Yame
    I have seen that you have done several performances. Installation of plugins, deactivation of installed plugins ...
    Please, can you explain to me at what point we are in the implementation of the Template Boutique 2.0? And your comments about the points I mentioned in my last message? Thank you. Regards.
  • Admin

    Posted by: yame, Aug 2, 2019 at 10:25 (23 days ago)

    Hi,

    Oh sorry for delay:
    1. License key: Excuse me, I do not understand your question. Can you make it clearer?
    2. use the code I sent you then you can remove the mini cart
    3. DONE. No variation on each of your product anymore.

    Pls check your site again then let me know the result
    Yame
  • Customer

    Posted by: piliferrer, Aug 2, 2019 at 10:48 (23 days ago)

    Hi Yame. Thanks for your answers.
    1. License Keys. I bought "required" licenses for your template. I bought a "Responsive WPBakery" and "Product Bundle" license. I understood in your message that it was not necessary to buy these licenses since I have purchased the template in "ThemeForest". In this case, you pay back what PayPal paid. I still have errors that need to be installed. Attachment capture.

    2. Icon Cart vs. Icon ShopingBag: I have seen that your "coder" has already corrected it in the child. Now it works perfectly. Thank you.

    3. Variations: Correct. I have seen that it is solved. What I don't understand is because the plugin that activated it is uninstalled. "WooCommerce Variation Swatches - Pro". Although I have a Premium license, your coder has dismantled it and has not activated it again. There is an error in the backend. Attachment capture. What do I have to do with this?

    4. OVIC Social & Ovic Menu. As you can see in my footers, the OVIC Social & OVIC menu options do not work. Nor can I generate them from WPBakery. It also happens to me with the option [Tk_tabs] are not operational on several pages. "Accessories & Size Guide, for example". Attachment capture.

    Let me know how to proceed at each point. Thank you
  • Customer

    Posted by: piliferrer, Aug 4, 2019 at 19:58 (20 days ago)

    Update on point 3: I created a support ticket at https://getwooplugins.com because I have a PRO license and it doesn't work. Match your installation of the new version of the template. Let me know if the problems detected in the variations was a problem of the template or of the plugin, please.
    Update on point 4: All sections with [kt_tabs] were not updated properly. I have finally created them again. What I have NOT found are the OVIC Social & OVIC menu options. Let me know where I can find them to return to have menus and links of social networks in the footer's.
  • Admin

    Posted by: yame, Aug 6, 2019 at 03:22 (19 days ago)

    Hi mate,

    1. Ahh I can understand that you purchased your own license key so that you can get the update automatically.. right? And for now, when you get your own key, you want us to pay back the money because this plugin is included in the theme already, right? If that, I think your requirement is unacceptable. If you have any trouble with this plugin that make your site does not work correctly, we will help you to check and update in needed, we do not pay back the money when you purchased for your own, mate :)

    3. My coder explains that: The plugin "WooCommerce Variation Swatches", we also have this plugin, but you are using a third-party plugin that has the same name with ours, just different from the author. Although they have the same name, but in 2 different authors, so they have the different function. So my coder just reset the plugin, then re-install (not touch into anywhere in code to fix) so the problem about variation on each product was solved.

    4. It's because you are using shortcodes of theme Boutique 2.x, currently you are not activating that theme, you are using another theme (maybe you clone from our theme) so the shortcode does not show. Please re-build for this

    Regards,
    Yame
  • Customer

    Posted by: piliferrer, Aug 6, 2019 at 08:02 (19 days ago)

    Hi Yame, Thanks for your answer.

    First tell you that our time difference (GMT) and my limitation with English can cause us not to understand how fast and effective your business and mine need. I hope you can answer these questions with a little more acceleration although I understand your excess work from other clients and I am very grateful for your effort to help me. Also tell you that for my business everything revolves around your Boutique template, that I find it phenomenal and that all changes are welcome if the final product improves.
    Thank you very much for your help, as always.

    1. When I installed your Boutique Template Update to Version 2.X I understood that "Responsive WpBakery" and "Product Bundles" was required as they say so in your installation messages. (attached capture). Following your installation instructions I bought a license for each of your plugins, although the "Product Bundles" I already have another plugin from another author because your template "Boutique 1.X." I did not have this option and for my business it is required.
    I remind you that I could never correctly introduce your product licenses. That's why I asked for help.
    For me it is no problem to buy plugins and licenses if they later improve the functionality of my client. ;-)
    From your previous messages, I understood that having the "Responsive WpBakery" is not essential as it came with the template.
    I am also surprised that when your coder installed the new version, it did not install the plugins even if I had a purchased license.
    If then there is no money back, you can install WPResponsive Bakery, since I can't do it. Thank you. (Diponeis of my license in the protected data).
    In the case of "Product Bundles", if you think it is better than I have, you can also install it. Thank you.
    2. When I installed Template Boutique 1.0, I had the "WooCommerce Variation Swatches" plugin from Emran Ahmed as required. When I saw that the options offered in the Free version did not reach what my business needs, I simply updated to the PRO version from the same plugin. I did not install any plugin outside your template, I simply updated from the same plugin that your template 1.0 was required to be able to qualify for all the functionalities.
    Now you tell me that you have a plugin that is not "Emran Ahmed". I do not get it.
    I want the best for my client and for me, your Boutique template is perfect for my business. If you think that your plugin is better than that of "Emran Ahmed" let me know what it is and what its price is. And I will try to install yours.
    4. About your answer I don't understand what you want to tell me. The fact is that if I create or modify any footer I do not find the "Social Ovic" in the elements of the WPBakery. (Attachment capture) Please tell me in a little more detail what I can do to visualize the "Social" options. I remind you that prior to your installation of the 2.X template if you could see it in the WPBakery menu. I don't understand why not now. The same for the menus. Thank you.

    5. I add a new query, please. Can you tell me when the "HOT" call is activated? When is new product? When is it a novelty? I see that it is a new new option but I don't quite understand what action causes it to be activated or not. (attached capture) Thank you.
  • Admin

    Posted by: yame, Aug 7, 2019 at 10:48 (18 days ago)

    Hi,

    1. After reading your message, I can understand that this will be fine and you do not need to care about the plugin anymore, right?

    2. "WooCommerce Variation Swatches" plugin from Emran Ahmed: This plugin is not longer to be supported anymore, because it was removed in store. You also cannot download it again. So we will use another plugin that has the same function to replace the old one. Please download plugin from this link for your site: https://wordpress.org/plugins/woo-product-variation-swatches/ and use it. It can change some classes so the css may be not same with demo style, we will re-style and update for the next version of theme

    4. Oaky. Now pls remove the old boutique theme: "kute-boutique". Currently there are 2 identical theme slug. Its child theme is inheriting the old Parent theme it doesn't have shortcode ovic_socials

    5. Label NEW: When you still set the days for Product Newness: http://prntscr.com/ophz2n the label will be there

    Regards,
    Yame
  • Customer

    Posted by: piliferrer, Aug 13, 2019 at 18:20 (11 days ago)

    Hi Yame,

    Sorry, for the delay in the response. I've been trying things you've told me. I comment:
    - I have deleted the plugins you mentioned to me and the "old" plugin of "Swatches". Next week I will install and buy the Premium plugin you told me.
    On the other hand tell you that I can not create new SOCIAL elements in the footers. Can you tell me how to do it? I would appreciate it if you also explained how to do it for the menus.
    On the other hand, tell you that the item "HOT" is not working properly. I have it preset to 7 days and they are much older (from April / May 2019). It has also been 7 days since you installed the 2.X template. I do not understand why "HOT" still appears in some and not others. It also marks me as "SOLD OUT" some products when they still have stock. Can it be because I have activated your Product Bundle plugin while I also have my own Product Bundles plugin from another author? Can you help me? Thank you.
  • Customer

    Posted by: piliferrer, Aug 16, 2019 at 18:24 (8 days ago)

    Hi.
    Any response from the comments, please?
    Add something else that happens to me with this new version. I cannot correctly assign the menu that was assigned in the "user / tools" icon. In my case, personalized with the "user female" icon.
    In version 1.3.4, the "ShopBag Right Menu" menu was assigned with the WPML language selector at the top.
    Can you help me? Thank you.
  • Admin

    Posted by: yame, Aug 19, 2019 at 10:32 (6 days ago)

    Hi,

    I got feedback from the coder: It is because you still do not enable this plugin: Ovic: Reponsive WPBakery
    My coder enabled and added social icons for your Footer, pls check it again
  • Customer

    Posted by: piliferrer, Aug 19, 2019 at 12:26 (6 days ago)

    Hi Yame, Thanks for your answer.
    I didn't enable it because I never could. I report it to you above.
    I have seen it above and it works in one and not in others. The menus in the footers don't work for me either. I'll look at it later.
    Please, can you also look at what I told you about the user menu and the menu assignment that I mentioned in the previous message?
    On the other hand, I pass you wordfence errors, if they can cause a problem. Thanks
    Regards
  • Customer

    Posted by: piliferrer, Aug 19, 2019 at 12:53 (5 days ago)

    Ok Yame. Socials and Menu working. Thanks
    We have pending:
    1-) HOT icon: It is shown even if the product is longer than 7 days.
    2-) Sold out icon. It is displayed even if there is stock in the product.
    Sold out icon. It is displayed even if there is stock in the product. (It may be that the Ovic: Product Bundle is deactivated. Remember that I have a purchased license although I have a plugin installed and activated for "Product Bundles" working....
    3-) User menu: Does not show the appropriate menu. I should teach "ShopBag Right Menu". (modified the icon with Female User Icon)
    Thanks
    Regards
  • Admin

    Posted by: yame, Aug 20, 2019 at 03:45 (5 days ago)

    Hi.

    1. Okay I understand and I will ask the coder to check for you.
    2+3: Could you please take the screenshots for these points? I will understand clearly then give you the correct answer

    Thanks!
  • Admin

    Posted by: yame, Aug 22, 2019 at 03:49 (3 days ago)

    1. This is not the NEW label. This is the label Featured, because the products are chosen featured in backend.
    If you want to delete this label Featured, you can use this css code, add it in custom css of Theme options, remember to backup this code if you update the theme in the future.

    .product-labels .featured{
    display: none !important;
    }
    nếu muốn bỏ label New, dùng css:
    .product-labels .onnew{
    display: none !important;
    }

    2. Sold out icon: DONE. The bug of theme and my coder updated for you
    3. you mean that you want to replace the wheel icon to the female icon for User place?
  • Customer

    Posted by: piliferrer, Aug 22, 2019 at 06:34 (3 days ago)

    1. Thank you. Knowing that it is the "featured" icon I will leave it that way. I like it! ;-)
    2. It already works correctly. Thank you.
    3. I do not mean the image of the icon, but its content. Where can I assign the menu I have prepared in the "Appearance / Menu" section? In version 1.3.X of your template you had the menu "ShopBag Right Menu" assigned. With the update to version 2.X a type of menu has appeared that I have NOT assigned. I don't know where I can modify it. Can you tell me? Thank you.
  • Admin

    Posted by: yame, Aug 22, 2019 at 08:55 (3 days ago)

    3. Sorry I still do not get you mean.
    This is the demo site https://boutique.kutethemes.net/ And please mark on the place you are mentioning to
    Thanks!
  • Customer

    Posted by: piliferrer, Aug 22, 2019 at 09:16 (3 days ago)

    Where can I modify the content of this menu that I attached?
  • Admin

    Posted by: yame, Aug 23, 2019 at 03:43 (2 days ago)

    This will be the explanation from my coder:

    In version 1.x, you should select the menu in back end (you could build it yourself)
    In version 2.x, we fixed as the template-part in theme so you should not select in back end anymore. It is still the same about the function.
    If you still want to edit, you can use Child-theme, and copy the " templates-parts/account-menu.php" from the main theme to Child theme to edit.

    NOTE: This would be quite hard if you custom yourself. We see that you just add one more item linked to Cart Page. It has the button in Mini cart already. The more you custom, the more you get difficult when updating the theme in the future.
    Regards,
    Yame
  • Customer

    Posted by: piliferrer, Aug 23, 2019 at 05:35 (2 days ago)

    OK. I understand it. But the problem is that in this menu I had the language selector WPML and they do not appear in this version. I think it should be possible to modify as you had it in the 1x0 version. This change I think makes your staff worse. If it is not possible to modify it and put it back as in 1.X, can you help me to insert the WPML language menu? I can't do it from the WPML plugin.
    Thank you.
  • Admin

    Posted by: yame, Aug 23, 2019 at 09:04 (2 days ago)

    My coder said that you would not need to use WPML plugin to translate. All are translated in WP and WooCommerce.
    http://prntscr.com/owgtfj
    http://prntscr.com/owgtnz

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