• Customer

    i cant import sample data in wordpress installation

    Posted by: issaacreyes Jul 17, 2019 at 19:52 (a month ago)
    i can`t import data demo content

  • Admin

    Posted by: yame, Jul 18, 2019 at 08:32 (a month ago)

    Hi mate,

    Pls provide me your admin account. I would like to check in your site then will give you the correct answer

    And, I cannot access to your cPanel account. Pls check again

    Awaiting your reply ...
    Regards,
    Yame
  • Customer

    Posted by: issaacreyes, Jul 18, 2019 at 15:08 (a month ago)

    i send the acount of wp installation

    web hosting in plesk control panel
  • Customer

    Posted by: issaacreyes, Jul 18, 2019 at 15:17 (a month ago)

    the process of install demo data is 100% ok

    but web site no working
  • Customer

    Posted by: issaacreyes, Jul 18, 2019 at 15:40 (a month ago)

    the problem that i think so is import database
  • Admin

    Posted by: yame, Jul 19, 2019 at 01:48 (a month ago)

    Hi mate,

    I cannot reach into your admin + ftp account: http://prntscr.com/oh2mu6

    Pls check again then provide me the correct one. I will check and help you to re-install the theme.

    Regards,
    Yame
  • Admin

    Posted by: yame, Jul 20, 2019 at 04:07 (a month ago)

    Still the same: http://prntscr.com/ohkumo
    Even FTP account, I cannot reach into also

    I guess that your hosting / server blocks my IP. So if possible, pls remove Vietnam in your black list then let me know.

    Thank you!
  • Customer

    Posted by: issaacreyes, Jul 22, 2019 at 18:09 (a month ago)

    I don't have access from my shared server.
    Can you tell me the steps to follow to install or send me a configuration file,
    I urgently need to install the theme to be able to develop my website
  • Admin

    Posted by: yame, Jul 23, 2019 at 02:18 (a month ago)

    - After you install all required plugins, then go to Ovic Plugins > Ovic Import Demo, select Import Database tab: http://prntscr.com/oipw3h
    - Click Install button: http://prntscr.com/oipw7w
    - Click as these orders: http://prntscr.com/oipwh3

    If you cannot do this, we can support for you via Teamviewer. If your problem is urgent, pls contact to me via tf.kutethemes@gmail.com

    Regards,
    Yame
  • Customer

    Posted by: issaacreyes, Jul 23, 2019 at 21:49 (a month ago)

    Hi, i sent email for Teamviewer support.

    Thanks,

    Regards!
  • Admin

    Posted by: yame, Jul 24, 2019 at 01:20 (a month ago)

    Thanks. I got it

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