• Customer

    Update Voka theme

    Posted by: oumtalhah Jul 11, 2019 at 06:49 (6 days ago)

    Hello, I wanted to update the theme Voka because I had a lot of extension that refuse to update.

    By dragging the new theme into wp-content / themes, this fixes the problems of extensions updates, but then all my site is changed and all my work is lost.

    I had to put an old backup in order to recover it, but again the problems of extensions that refuse to update.

    Can you help me update my theme without changing all the design of my site?

    Thank you,

  • Admin

    Posted by: yame, Jul 11, 2019 at 08:36 (6 days ago)

    Hi mate,

    Could you please check again your ftp account: http://prntscr.com/odi2h5 ? I cannot reach into this.

    pls provide the correct one then my coder will help you to check

    Awaiting your reply ...
    Regards,
    Yame
  • Customer

    Posted by: oumtalhah, Jul 11, 2019 at 08:53 (6 days ago)

    Hi,

    Yes I have make an error, please see the new secret information code FTP

    I stay connected to your site to see your answers if needed

    Thanks
  • Admin

    Posted by: yame, Jul 11, 2019 at 09:52 (6 days ago)

    I will send to my coder. And if possible, he will update the theme for you

    And pls make sure that you already backed up all source code, all customized files in both Chile theme and Main theme (if you customized something in Main theme)

    Thanks!
  • Customer

    Posted by: oumtalhah, Jul 11, 2019 at 10:06 (6 days ago)


    I had my site installed via themeforest for $ 50. But whoever installed the theme did not create a child theme .... that's why when I wanted to update the theme, all the design has been changed!

    I'm afraid it will change all if you made an update ...

    I have a backup of the site that is done once a day thanks to the plugin Updraftplus.

    But when I put my backup back, the theme is not up to date again ...

    Thanks for your help,
  • Admin

    Posted by: yame, Jul 12, 2019 at 01:44 (5 days ago)

    Okay. If you backed up, then for now my coder will help you to update the theme.

    I will inform you when he finishes. Thanks for your patience!
  • Admin

    Posted by: yame, Jul 15, 2019 at 07:42 (2 days ago)

    Hi mate,

    It's done for you. Pls check again your site then let me know the reason.

    Regards,
    Yame
  • Customer

    Posted by: oumtalhah, Jul 15, 2019 at 09:23 (2 days ago)


    Hello ! thank you for the update, I am very happy !! By cons, all my site is in English, like putting it back in French? (basket,..)

    Thank you so much! You are a great team!
  • Admin

    Posted by: yame, Jul 16, 2019 at 02:56 (a day ago)

    You're welcome.

    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/voka-fashion-accessories-woocommerce-theme/reviews/22555312. It's really very worth with me.

    THank you so much!

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