• Customer

    SO HARD

    Posted by: Mickael13 Jul 10, 2019 at 21:27 (4 months ago)
    I just downloaded your site .. what a disappointment!
    This is not the first site I buy but there .. I must admit that I do not understand anything. I can not even create a page! Errors are displayed and can not be changed.
    I am really angry and sad because it's several days that I try to understand.
    Thank you for bringing me your help or if necessary to make a refund.

    Thank you for your help.

  • Admin

    Posted by: yame, Jul 11, 2019 at 08:24 (4 months ago)

    Hi mate,

    I am sorry to hear about that. But we are here to assist for you when you meet any troubles with the theme.

    Currently I do not see you use our theme. Pls activate the theme, or provide me the full permission so that I can check your site and help you to solve the problem. And if possible, pls help me to take the screenshot for your problem, I will check faster

    Awaiting for your reply ....
    Regards,
    Yame

  • Customer

    Posted by: Mickael13, Jul 11, 2019 at 08:30 (4 months ago)

    Hi,
    Thank for your answer.. I need really to assist me

    Our theme is active. But so much problem.
    Can you connect to login ? (cf secret information")

    Thk you.
  • Admin

    Posted by: yame, Jul 11, 2019 at 09:31 (4 months ago)

    Please provide me your cPanel (or ftp) account also.

    My coder has checked your site and he needs to check inside of your code / files... to find out the reason then help you to handle this

    Thanks!
  • Customer

    Posted by: Mickael13, Jul 11, 2019 at 16:37 (4 months ago)

    Ok, look information

    Thank for your help.
  • Admin

    Posted by: yame, Jul 12, 2019 at 01:19 (4 months ago)

    Okay, I sent to my coder already. I will inform you when he gives me any feedback

    Thanks for your patience!
  • Admin

    Posted by: yame, Jul 15, 2019 at 01:48 (4 months ago)

    Hi,

    I got the feedback from my coder: Due to you selected the wrong template and the Importing default template of theme was being in the trouble, we will try to handle later. My coder configured for you home 14. In case you want any another home page, we will assist for you until we finish fixing the Importing default template of theme.

    So for now, pls check again your site then let me know the result
    Regards,
    Yame
  • Customer

    Posted by: Mickael13, Jul 15, 2019 at 20:17 (4 months ago)

    Hello Yame,

    Thank you for your return and the worker of your coder.
    Indeed, I was able to start working, it seems to work from now on.
    Your theme is very good, but you have to understand it and unfortunately you have not made a tool for it. Too bad because your system is really nice. Really fine.

    However, I have some modifications that I have not managed to do:

    - For products: change "sale" for "promo"
    - In the header: delete the account icon and the basket (keep only "search")
    - In the footer: open "content social" in a new window
    - For the blog: how to do the theme12 for instance? How to do sticky?

    Thank for your help.
    it's possible that I have other questions over time ^^

    Have a nice day.
    Mickael.
  • Customer

    Posted by: Mickael13, Jul 15, 2019 at 22:11 (4 months ago)

    Hi,

    Another question :

    - Page product : delete "shipping info"
    - make a "search bar" like in Home4
    - "Shop" page : full width
    - Widget "search product" traduction to "recherche produits"

    Thank for help.
    Mickael.
  • Admin

    Posted by: yame, Jul 16, 2019 at 03:28 (4 months ago)

    Excuse me, I would like to know:

    - For the blog: how to do the theme12 for instance? How to do sticky?: What do you mean? I am sorry that I do not understand this point
    - make a "search bar" like in Home4: Do you mention to this: http://prntscr.com/ofk6dl ?? If that, it is similar with the search bar of Home page 04 also. Pls make it clear then I will check for you
    - "Shop" page : full width: You can change in Theme Options: http://prntscr.com/ofk6sd

    Pls make those 2 points to be clear then my coder will check for you

    Thanks!
  • Admin

    Posted by: yame, Jul 16, 2019 at 07:37 (4 months ago)

    1. For products: change "sale" for "promo" : DONE http://prntscr.com/ofmm7i

    2. In the header: delete the account icon and the basket (keep only "search") : You can use Child-theme, custom file templates/header/header-style-14.php to do this

    3. In the footer: open "content social" in a new window: You can use Child-theme, add filter 'Shortcode_Ovic_Socials' to change the html

    4. Page product : delete "shipping info" : You can use Child-theme, add css :
    .entry-summary .product_info{
    display: none;

    5. Widget "search product" traduction to "recherche produits": DONE

    Pls check again all then let me know your result
    Regards,
    Yame
  • Customer

    Posted by: Mickael13, Jul 16, 2019 at 08:03 (4 months ago)

    Hi,
    Thank for your answer.

    1/ For blog how to change style ? if i want like "blog style 12 ? (attachment files)
    2/ For search, i would like somethink like the picture "search" (attachment files)
    3/ Ok i understand. It's ok

    Have you change element in ccs ? I had entered a line of code for contact form 7 ?
  • Customer

    Posted by: Mickael13, Jul 16, 2019 at 08:03 (4 months ago)

    With attachment files
  • Customer

    Posted by: Mickael13, Jul 16, 2019 at 08:09 (4 months ago)

    Furthermore,

    - Product page : Traduce "share on" by "partager sur"

    this is moving forward. thanks again.
    And sorry for my english ^^
  • Customer

    Posted by: Mickael13, Jul 16, 2019 at 21:33 (4 months ago)

    Hi,

    For 1/ 2/ 3/ 4/ 5/ it's perfect ! Thank you ! "you are a boss " as we say in France

    I saw that you have installed a plugin for the translation. So it's OK for translations. thank you.

    6/ have a problem Oculus product : Style 05 / owl carousel / row don't run (all picture are displayed) and the arrows do not appear ?
    7/ Can you explain me how to manage "other post preview" ?

    Thank you.
    Have a good day.
  • Admin

    Posted by: yame, Jul 17, 2019 at 02:21 (4 months ago)

    Hihi. Thank you so much! We will do all the best to help you solve everything related to the theme

    6. I made a test on your site with Style 05 of Carousel: http://prntscr.com/og1yyx It still works. Could you check it again, please?? (for now I will remove the things I added)

    7. Excuse me, could you please take the screenshot for this point? Then I will check for you
  • Customer

    Posted by: Mickael13, Jul 17, 2019 at 07:29 (3 months ago)

    Hello,

    6/ I make a test. It run on mobile device, but not on a computer - Look screenshot
    7/ Screenshoot of element on left

    Have you look to :
    8/ Blog style 12 (see previousely attachment)
    9/ Search bar ? (see previousely attachment)

    Thank you.
    Have a nice day.
  • Customer

    Posted by: Mickael13, Jul 24, 2019 at 06:46 (3 months ago)

    Hello,

    did you forget me?

    I haven't had any feedback to my previous questions
    Thank.

    Mickael.
  • Admin

    Posted by: yame, Jul 29, 2019 at 07:53 (3 months ago)

    Hi,

    Sorry, your ticket was hidden so I did not pat attention to check. I am really sorry.

    Here I check and the results:
    6. My coder is still checking for you. I will inform you if he gives me the feedback
    7. Manage another preview post: Currently I do not see this anymore. Perhaps you solved it already
    8. Blog style: You can change into another style if you want. Just edit your page then select another style for Blog: http://prntscr.com/ola2gj
    9. Search bar: You mean that you want to show the search bar when you go to the site like Home 14 without touching in anywhere to show?
  • Admin

    Posted by: yame, Jul 29, 2019 at 09:58 (3 months ago)

    Hi,

    6. Because you added the wrong content with html code so it effected to the remaining: http://prntscr.com/olez75
    So my coder has fixed again, and your products block displays well: http://prntscr.com/olezvy
  • Customer

    Posted by: Mickael13, Jul 30, 2019 at 20:25 (3 months ago)

    Hi, no problem for delay, i understand. Thank for your answer

    6. Ok thank for your work )
    7. I'm not sure you understood my question. I wish to know how to handle these post previews. Because I have the impression that they are offered randomly? How to configure them?
    8. I select "blog style 12" - And i select ZIG ZAG in "Post setting" - "Theme option " - But it doesn't work. Do I have to check or put specifications?
    9. No, i would like a search bar like Home 04

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