• Customer

    Update Mail (02/07/2019) - How to execute.

    Posted by: nw_gernika Jul 2, 2019 at 17:38 (a month ago)
    I received a mail saying that an update is available for 'Boutique - Kute Responsive WooCommerce Theme', but still do not appear on my Wordpress admin page. I downloaded and I saw that at the moment are 2 available versions of Boutique: 1.3.x and 2.0.x

    How should I execute the update? I downloaded all files but I did not want to install new update cause do not know if I install the new version, all customized details will be changed to beginning mode...

    Any kind of help will be happily accepted.

    Thanks in advance.

    Best,
    Nerea

  • Admin

    Posted by: yame, Jul 4, 2019 at 00:38 (a month ago)

    Hi mate,


    We released the new version for this theme. And if you want to use this version, pls help me to back up all your data, contents, ... then provide me your cPanel (or ftp) account, we will support to help you upgrade the theme

    Thank you!
    Yame
  • Customer

    Posted by: nw_gernika, Jul 6, 2019 at 09:51 (a month ago)

    but which the aim of having the FTP acount? I do not understand why it is not and explanation or template asked for an update at Wordpress
  • Admin

    Posted by: yame, Jul 8, 2019 at 08:34 (a month ago)

    Basically, we can update theme by using admin account only. But we need ftp account, then we can check if there are any errors or problems during updating.
    Because this is the complete different version of theme, so it does not have the message to update

    So, if you need we to update for you,. pls back up you site and provide ftp account also, then let me know
    Thanks!
  • Customer

    Posted by: nw_gernika, Jul 23, 2019 at 02:04 (a month ago)

    ftp details on secret.

    But need to know exact time and timetable for this as we open our shop and POS plugin is a must. Back-up's are done...
  • Admin

    Posted by: yame, Jul 23, 2019 at 02:25 (a month ago)

    Hi,

    Your ftp account is not correct: http://prntscr.com/oipylq
    Pls check it again
  • Customer

    Posted by: nw_gernika, Jul 23, 2019 at 09:17 (a month ago)

    sorry, password has been changed.
  • Admin

    Posted by: yame, Jul 23, 2019 at 09:45 (a month ago)

    Excuse me, it is still the same: http://prntscr.com/oiurk1
  • Customer

    Posted by: nw_gernika, Jul 23, 2019 at 10:25 (a month ago)

    it is not possible I had logged now again with those credentials...

    https://prnt.sc/oiv8tc

    This time must have been something different.
  • Customer

    Posted by: nw_gernika, Jul 24, 2019 at 02:43 (a month ago)

    any news on this?? Sorry but logins should work out
  • Admin

    Posted by: yame, Jul 24, 2019 at 03:08 (a month ago)

    FTP account: http://prntscr.com/oj74rs
    Admin account: http://prntscr.com/oj754r

    I think your hosting / server blocks my IP address. If that, pls remove Vietnam in your black list. Then let me know, I will check again for you. I have some other clients, I sent this solution then I could access to their site to check

    Thank you!

  • Customer

    Posted by: nw_gernika, Jul 24, 2019 at 06:28 (a month ago)

    hey man, try it now. and let me know exact period for update.

    looking forward your answer
  • Customer

    Posted by: nw_gernika, Jul 24, 2019 at 09:40 (a month ago)

    hey man, I change some important specs for update, but won't be update and 24h wih some security issues opened as vulnerably
  • Customer

    Posted by: nw_gernika, Jul 24, 2019 at 08:21 (a month ago)

    hey man, the shop is physically going to be opened, so the webpage too. Need to know aproximate period

    best
  • Customer

    Posted by: nw_gernika, Jul 24, 2019 at 08:21 (a month ago)

    hey man, the shop is physically going to be opened, so the webpage too. Need to know aproximate period

    best
  • Admin

    Posted by: yame, Jul 25, 2019 at 02:02 (a month ago)

    Hi,

    Your accounts are good for now. I will send to my coder. He will check then help you to update to the new version.

    Pls make sure that you already did the back up.

    I will inform you when I get any his feedback
    Regards,
    Yame
  • Admin

    Posted by: yame, Jul 25, 2019 at 10:33 (a month ago)

    Hi again,

    During my coder is updating for you, now your admin + ftp accounts are not able to access to anymore. I guess that the IP in your country is changed for the new day. So please check again, remove again Vietnam in your black list then let me know, my coder will continue the job for you

    Thanks!
  • Customer

    Posted by: nw_gernika, Jul 26, 2019 at 08:42 (30 days ago)

    hey man, whole web get down....

    try now if you are able..........
  • Admin

    Posted by: yame, Jul 27, 2019 at 01:30 (29 days ago)

    I see. I also asked the coder to check your site again. Hope that he can finish the job within today
    Thanks for your patience!
  • Admin

    Posted by: yame, Jul 29, 2019 at 00:56 (27 days ago)

    Hi mate,

    My coder reported that he had finished to update the site for you yesterday.

    You can check again now and re-build for home page and Footer. Because the last time when we were updating for you, then your site was died, so they could not remember how to build.

    Pls check then let me know the result
    Regards,
    Yame
  • Customer

    Posted by: nw_gernika, Jul 29, 2019 at 02:35 (27 days ago)

    hey,

    if everything is done, I do not suggest this sitty non compatible update + POS plugin is not working.... Damn!
  • Customer

    Posted by: nw_gernika, Jul 29, 2019 at 17:42 (26 days ago)

    finally looks like the theme it is not compatible with the plugin cause products are not uploaded to the POS properly, so Some days of not being able to use this on the best way and finally back to the beginning. What a pity, cause the SOLD OUT label with product pic in a worn grey looks ace.

    Let mw know if your coder could be able to find out a solution to this problem.... I deactivate some plugins and POS started working but not cool... I re-installed again the plugin but unfortunately no luck
  • Customer

    Posted by: nw_gernika, Jul 30, 2019 at 07:30 (26 days ago)

    Hey Yame,

    I need a solution for my webpage cause the hosting team and me need to make the back up of the 21st of July, and appear some errors caused by your Boutique Toolkit plugin:

    [30-Jul-2019 04:14:10 UTC] PHP Deprecated: Function create_function() is deprecated in /home/nwgernik/public_html/nwgernika.com/wp-content/plugins/boutique-toolkit/js_composer/shortcodes/woocommerce.php on line 646
    [30-Jul-2019 04:17:45 UTC] PHP Deprecated: Function create_function() is deprecated in /home/nwgernik/public_html/nwgernika.com/wp-content/plugins/boutique-toolkit/js_composer/shortcodes/woocommerce.php on line 643
    [30-Jul-2019 04:17:45 UTC] PHP Deprecated: Function create_function() is deprecated in /home/nwgernik/public_html/nwgernika.com/wp-content/plugins/boutique-toolkit/js_composer/shortcodes/woocommerce.php on line 646
    [30-Jul-2019 04:17:45 UTC] PHP Deprecated: Function create_function() is deprecated in /home/nwgernik/public_html/nwgernika.com/wp-content/plugins/boutique-toolkit/js_composer/shortcodes/woocommerce.php on line 643
    [30-Jul-2019 04:17:45 UTC] PHP Deprecated: Function create_function() is deprecated in /home/nwgernik/public_html/nwgernika.com/wp-content/plugins/boutique-toolkit/js_composer/shortcodes/woocommerce.php on line 646

    and at least now we found a solution, but would need to implement something for me cause you update destroyed my page....

    What shall we do?
  • Admin

    Posted by: yame, Jul 30, 2019 at 07:49 (26 days ago)

    Please help us to access to your admin + ftp again then my coder will continue to check for you.

    It is blocked again. Thanks!
  • Customer

    Posted by: nw_gernika, Jul 31, 2019 at 08:08 (25 days ago)

    you should be able, I still left opened Viet Nam as non Spanish talk country with access.

    And before you do something please let me know what you thought to do.

    Best
  • Admin

    Posted by: yame, Aug 1, 2019 at 08:40 (24 days ago)

    But why we still do not access to your both admin + ftp accounts.

    Pls contact to me via email: tf.kutethemes@gmail.com then I will able to support timely for you. There, pls provide again the complete accounts.

    Thanks!

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