• Customer

    Error in uploading theme and half of the layouts designs are missing from package

    Posted by: rvats1990 Jun 9, 2019 at 04:25 (a month ago)
    Hi,

    We have purchased the Prestashop theme for our clothing store. In your demo or product detail page, you have mentioned that, the theme includes 20 layout designs and many more. So, I have purchased your theme because I like the few layouts in your theme.

    Now, after extracting your theme, I have found there are only 10 layouts. And the layouts for which we have purchased this theme are missing. So theme is totally useless for us, if our requirement do not fulfill.

    Apart from missing layout, we were trying to upload your all 10 layouts in my Prestashop store and getting an error that "Theme is not valid for Prestashop 1.7". But all of your templates were installed on our local system. We have shared the screenshot of error that we are getting while uploading theme.

    Kindly look into this issue and share all other missing layouts.

  • Admin

    Posted by: yame, Jun 10, 2019 at 03:28 (a month ago)

    Hi mate,

    Thanks for your comments.

    I sent your account to my coder also and he will check for you soon. I will inform you when he gives me any feedback

    Thanks for your patience!

    Regards,
    Yame
  • Admin

    Posted by: yame, Jun 10, 2019 at 07:49 (a month ago)

    Hi,

    My coder installed successfully the theme for you with home 01. You can check your site now and let me know if you want to use another home page.

    During installing process, he found out this error: http://prntscr.com/nztmuw This is the error of php version. Prestashop works well in php version 7.1.x. So pls check it also.

    So for now, pls check then let me know the result
    Regards,
    Yame
  • Customer

    Posted by: rvats1990, Jun 20, 2019 at 06:28 (27 days ago)

    Hi,

    Thanks for sharing missing layout but still few layouts are missing but we can compromise for them and wait for more days. Now, we are trying to install more themes on our store but still getting same error as "This theme is not valid for PrestaShop 1.7". We have also checked tried with PHP version 7.1.x as well as 7.2.x but nothing is working.

    Kindly check the same again on server. And let us know what is preventing the theme to be installed there.

    Store's back office login as well as FTP details are already shared with you.
  • Customer

    Posted by: rvats1990, Jun 10, 2019 at 08:18 (a month ago)

    Thanks...

    We have 1 more concern that we already mentioned in ticket and again sharing now,.

    On your product detail or demo you have mentioned 20 layouts in your theme but after purchasing, we have got only 10. And the layout which we like for our store is not included in these 10 layouts.

    Kindly share the remaining layouts of this theme as per your commitment on product detail page on themeforest.
  • Admin

    Posted by: yame, Jun 10, 2019 at 09:10 (a month ago)

    Ahh sorry for not answer this question.I also asked the coder: We had designed completely all layouts. However for some reasons, we had to hide a half and just uploaded 10 layouts as you saw when purchased the theme. I am so sorry for this inconvenience. My coder is updating the remaining and he will continue to upload within about 1-2 weeks more. Hope that you will be patience to wait and then you can download when it is released.

    Thank you so much and hope that you will continue to support for my team.
    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/boutique-kute-responsive-prestashop-theme/reviews/16244470. It's really very worth with me.

    Thanks!
    Yame
  • Customer

    Posted by: rvats1990, Jun 11, 2019 at 06:10 (a month ago)

    Thanks for your reply.

    I can understand you but it will be very tough to me t wait for 2 weeks for remaining layouts. My store is pending and can't launch my website without the layout that I haven't got.

    Please try to understand my concern and send me remaining layouts as soon as possible.

    How will get remaining layouts? Will you share the same directly on this ticket or just upload the same in my account from where I can download. And where I can find user manual of this theme?
  • Admin

    Posted by: yame, Jun 11, 2019 at 08:45 (a month ago)

    I see. My coder is working sooo hard to release the remaining on time.
    When he updates the remaining on Themeforest, you will get the email that informs you to update. So you can go to Themeforest to download the package

    Thank you so much for your understanding!
  • Customer

    Posted by: rvats1990, Jun 13, 2019 at 05:59 (a month ago)

    Hi,

    You must be share timeline of when you will share remaining layouts. I can't wait for too much time as I am not able to launch my store properly without that layout.

    If you cannot provide me remaining layouts within less time, then refund my money. I do not want these 10 layouts. These are totally useless to me.

    Thanks
  • Admin

    Posted by: yame, Jun 15, 2019 at 03:42 (a month ago)

    I see. I asked him, and he will release some at this weekend.

    Thank you!
  • Customer

    Posted by: rvats1990, Jun 18, 2019 at 03:19 (29 days ago)

    As per your commitment, we haven't got anything yet. And your weekend already gone.

    Are you guys kidding me? Do you know, our store is on hold due to your fault. If you can't provide us those missing layout, please refund our money, we don't want this kind of service.
  • Admin

    Posted by: yame, Jun 18, 2019 at 16:01 (29 days ago)

    Hi,

    We were not kidding anyone. We had some problems with uploading the files. And for now, please check again. We uploaded some home pages already. You can go to Themeforest then download for your site.
    We are trying all the best for our product.

    Thank you for your understanding!
  • Customer

    Posted by: rvats1990, Jun 21, 2019 at 04:21 (26 days ago)

    Hi,

    Thanks for sharing missing layout but still few layouts are missing but we can compromise for them and wait for more days. Now, we are trying to install more themes on our store but still getting same error as "This theme is not valid for PrestaShop 1.7". We have also checked tried with PHP version 7.1.x as well as 7.2.x but nothing is working.

    Kindly check the same again on server. And let us know what is preventing the theme to be installed there.

    Store's back office login as well as FTP details are already shared with you.
  • Customer

    Posted by: rvats1990, Jun 22, 2019 at 07:27 (25 days ago)

    Hi,

    Due to very less time, we have uploaded all designs manually in theme folder on our website, as we were facing error (described in our last message). After extracting all designs, layouts are appearing on theme page, but when we try to use any theme there, we are getting module activation error. This error is same for all design. We have also shared screenshot of the same.

    Kindly check the same and test your all themes designs so that, we can use any designs on our website as per regions and customers. We have already shared FTP and website details in very first message of this ticket.
  • Admin

    Posted by: yame, Jun 24, 2019 at 01:35 (24 days ago)

    Hmm I see mate. I sent to my coder also and I am waiting for his feedback.

    I will inform him when he gives me any news. Thanks for your patience!
  • Admin

    Posted by: yame, Jun 24, 2019 at 02:55 (23 days ago)

    My coder would like to know that which home page are you changing into so that it cause this error? He sees that you upload the many single themes. Then he does not know which home page you are using so that it informs to lack of module
  • Customer

    Posted by: rvats1990, Jun 25, 2019 at 04:18 (22 days ago)

    Hi,

    Thanks for your reply.

    We want to try each design and then look which design will suit better as per our business. Therefore, we just want to use each and every theme but for each theme we are getting error when trying to use them.

    Please try to use each and every single theme on our website. And this is necessary to us than each theme must be working. Because in future, we will theme on our website zone/country wise.

    Kindly look into the same and fix the issue. If you need anything from us, then please let us know.
  • Admin

    Posted by: yame, Jun 26, 2019 at 08:47 (21 days ago)

    My coder would like to give you 2 options, then you can choose:

    1. My coder will install for you Quick install package. Then you will have fully theme as you can see in demo
    2. My coder will help you to install each theme, then you can test. When you want to use another one, pls tell me then my coder continue to install for you
  • Customer

    Posted by: rvats1990, Jun 27, 2019 at 05:56 (20 days ago)

    Hi,

    Are you kidding with your customers? Why your coder will give us only 2 options? If you are giving 20 layouts in your theme then your each layout must be working. This is not your choice how many layouts we will use on our store. we can use all of your layouts at the same time based on customer's region.

    It is up to us, what layout we will use at what time. Your responsibility is just correcting issue with all your layouts. And all of layouts must be working.

    Therefore, please check your all layouts and fix issues with them if any. We want, all layouts that we have got in theme must be working.
  • Admin

    Posted by: yame, Jun 28, 2019 at 10:01 (19 days ago)

    My coder said that he would upload for you full of layouts of this theme.

    http://prntscr.com/o7u983 So don't worry about this

    Thank you!
  • Customer

    Posted by: rvats1990, Jun 29, 2019 at 09:36 (18 days ago)

    Thanks.

    Once everything will be fixed from your side, please let us know. We have already been late to launch our store.
  • Admin

    Posted by: yame, Jul 2, 2019 at 03:18 (15 days ago)

    Is rvats011990@gmail.com your email? The uploading process is still in progress. The package is tooo heavy so it needs the time to finish. So if possible, my coder will share directly for you then you can download it via Google Drive.

    Thanks!
  • Customer

    Posted by: rvats1990, Jul 2, 2019 at 03:30 (15 days ago)

    Hi,

    Yes. This is my personal email. But you can also share the same at fabyakclothing@gmail.com.
    Please make sure everything must be working before sharing package. I don't want to face same issue again.
  • Customer

    Posted by: rvats1990, Jul 3, 2019 at 18:48 (14 days ago)

    Hi,

    I have got email from themeforest that you have updated this package so I have downloaded updated package and then again try to use layout 15.

    Again, I am getting same error. When I uploaded layout 15, I have got same error "This theme is not valid for Prestashop 1.7". To ignore this issue i have uploaded zipped file directly into theme folder and then extracted the same. After this, When I click on "use this theme" option from admin panel, I am getting error "Cannot install module labproductfilter. The module is invalid and cannot be loaded."

    I know you are working, but try to understand, I am getting frustrated with your support. I have purchased this theme around 2 week ago but still I am not able to use this theme. If you are not able to fix this error then please refund my money.

    FYI, Please try to run layout 15, 16, 17 and 18 first properly on my website. This is last kind message from my side. After this I will escalate this issue to your Admin as well as themeforest.
  • Admin

    Posted by: yame, Jul 4, 2019 at 08:08 (13 days ago)

    Hi,

    The problem is not caused by the theme. That is the error when Prestashop zip theme . You just need to re-zip to be installed.

    And you can refer this video to understand more: https://drive.google.com/file/d/1xMvYBEqBoaYMmtjH7oAYyKwgqlobJ9iM/view?usp=sharing

    It is not the error of theme. Hope that you can understand for this

    Regards,
    Yame

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible