• Customer

    Getting error installing theme.

    Posted by: alga101 Jun 4, 2019 at 17:15 (20 days ago)
    I have purchased a new Smarket license to use for a new website (Domain name => https://newgenerationelectronics.com/nge") and kept getting an error message.

    Here's the purchase code: 5edba585-9429-4cbd-854c-66d7266d99a5 - 5 Jun 2019.

    I would like to get the theme installed into the new domain "https://newgenerationelectronics.com" inside folder "nge".

    See attachment file to see a screenshot and check URL => "https://newgenerationelectronics.com/nge" to see error message.

    Can someone help?

    Thank you,
    Alain

  • Admin

    Posted by: yame, Jun 5, 2019 at 01:23 (19 days ago)

    Hi mate,

    Firstly, pls DO NOT publish your purchase code here, it will not safe for you.

    And, please provide me your admin account. I would like to check in your site then will give you the solution.

    Regards,
    Yame
  • Customer

    Posted by: alga101, Jun 5, 2019 at 05:34 (19 days ago)

    I don’t really understand what admin account your asking but just in case, I have provided you with the website cPanel and FTP information.

    Alain
  • Admin

    Posted by: yame, Jun 5, 2019 at 08:24 (19 days ago)

    I mean, the URL/wp-admin link. How can I reach into your back end site? Your cPanel, FTP accounts are fine. I need your admin account also then will help you to install the theme
    Thanks!
  • Customer

    Posted by: alga101, Jun 5, 2019 at 13:19 (19 days ago)

    Got it...
    See secret information details for WP-ADMIN access.

    When the template is activated the whole website goes down. You will not get access to wp-admin and you will get an error message. What have done to regain access: I go to the theme folder and rename it...

    Thank you.
  • Customer

    Posted by: alga101, Jun 5, 2019 at 13:21 (19 days ago)

    By the way, it was fresh install. I have not made any modification yet.
  • Admin

    Posted by: yame, Jun 6, 2019 at 01:51 (18 days ago)

    Okay mate.

    I will process to install the theme for you. So, just let me know the home page you want to import. I will do the importing for you
  • Admin

    Posted by: yame, Jun 6, 2019 at 02:03 (18 days ago)

    It's been done, mate. I kept your original account of admin for you
    Pls check then let me know your result

    Regards,
    Yame
  • Customer

    Posted by: alga101, Jun 6, 2019 at 02:09 (18 days ago)

    Home Page 4

    https://preview.themeforest.net/item/smarket-advanced-multipurpose-woocommerce-wordpress-theme/full_screen_preview/20095498?_ga=2.204885904.1246549142.1559786798-618777039.1531511840&_gac=1.227821167.1559491031.CjwKCAjw27jnBRBuEiwAdjQXDJSzWj6OtHqGbxP-rQZi8qdb1stlSaAo6od0MSchjP6fMwZ3Yzxj8xoCarcQAvD_BwE

    ----
    Thank You
  • Admin

    Posted by: yame, Jun 6, 2019 at 02:33 (18 days ago)

    DONE.

    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/smarket-advanced-multipurpose-woocommerce-wordpress-theme/reviews/20095498. It's really very worth with me.

    Thank you!
  • Customer

    Posted by: alga101, Jun 6, 2019 at 15:59 (18 days ago)

    Definitely, I'll drop a few note and will give you 5 Stars.
  • Customer

    Posted by: alga101, Jun 6, 2019 at 16:13 (18 days ago)

    Hello again,
    I have an issue. Now the theme is up and running. I have exported and imported all the data from the previous website and doesn't work.

    See "shopmacpc.com" website.

    I want all the contents from "shopmacpc.com" to be transferred to "newgenerationelectronics.com/nge"


    PLEASE HELP

    Thank you,
    Alain
  • Admin

    Posted by: yame, Jun 7, 2019 at 03:25 (17 days ago)

    When you use export and import feature to transfer all content for this site to another site, of course all contents will not work correctly. You have to config again all products manually, replace products of demo and add yours.

    In case you don't want to do manually, you can use the duplicate plugin to do this.

    Hope you understand for this
  • Customer

    Posted by: alga101, Jun 11, 2019 at 19:36 (13 days ago)

    Yes, I understand...
    I was watching a video on youtube => https://www.youtube.com/watch?v=Z3EmX9Ws-vc&feature=youtu.be, and I follow the same directions. But now I'm getting an error message => "Parse error: syntax error, unexpected 'smarket_posts_widget' (T_STRING) in /home3/enoncent/public_html/wp-content/plugins/smarket-toolkit/includes/widgets/widget-latest-posts.php on line 1"

    By the way, I'm using the main directory now. => https://newgenerationelectronics.com and don't know why I'm getting that error message.

  • Admin

    Posted by: yame, Jun 15, 2019 at 03:42 (9 days ago)

    I am asking the coder and hope that he will give the correct answer soon.

    Thanks for your patience!
  • Customer

    Posted by: alga101, Jun 15, 2019 at 17:03 (9 days ago)

    Okay.
  • Customer

    Posted by: alga101, Jun 15, 2019 at 17:03 (9 days ago)

    Okay.
  • Customer

    Posted by: alga101, Jun 15, 2019 at 17:03 (9 days ago)

    Okay.
  • Customer

    Posted by: alga101, Jun 15, 2019 at 17:03 (9 days ago)

    Okay.
  • Customer

    Posted by: alga101, Jun 17, 2019 at 15:38 (7 days ago)

    Hello yame,
    Any update?

  • Admin

    Posted by: yame, Jun 18, 2019 at 03:42 (6 days ago)

    Hi,

    Until now I get the feedback from coder:

    - The error of : https://newgenerationelectronics.com/ is because of the uploading theme got some errors or troubles. Therefore, some files got the wrong format, such as: smarket-toolkit/includes/widgets/widget-latest-posts.php ( http://prntscr.com/o36ove )

    - You might upload via FileZilla but setup for this incorrectly: http://prntscr.com/o36pdu

    - My coder tried to upload again the theme and toolkit, now there is no error anymore. However he doubted that you customized the main theme so he backed up again the main theme and toolkit as the original and then you can re-upload by yourself.

    Pls check again then let me know the result
    Regards,
    Yame
  • Customer

    Posted by: alga101, Jun 18, 2019 at 04:05 (6 days ago)

    The theme works fine... This is how it suppose to look => "https://shopmacpc.com/".

    I followed that video => https://www.youtube.com/watch?v=Z3EmX9Ws-vc&feature=youtu.be and replicate the process for another wordpress website. The website works fine.

    I also used FileZilla and "Transfer type" is on Auto by default. I don't know why that error message is showing up.

    You guys have the secret information for "https://shopmacpc.com/". Can you try to transfer that website content/data to "https://newgenerationelectronics.com/" and see if you will get that same error?

    Alain

  • Customer

    Posted by: alga101, Jun 18, 2019 at 17:25 (6 days ago)

    HELLO,
    DISREGARD EVERYTHING ABOUT THE ISSUE. I WILL WORK ON "https://newgenerationelectronics.com/nge/".

    I repeat, disregard my last reply. If I have any issues, I will let you guys know.

    Thanks for the help,
    Alain
  • Admin

    Posted by: yame, Jun 19, 2019 at 00:43 (5 days ago)

    I see, Alain.

    So I will close this ticket. For any questions, pls submit ticket then I will check for you

    Have a nice day!
    Best regards,
    Yame

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