• Customer

    Theme main menu display error

    Posted by: wongef100 Jun 3, 2019 at 23:18 (2 months ago)
    Hi after i have update wp and woocommerce plus all plugin i have problem on my website and plugin .
    Theme didnt properly and items picture have some error and my website is too slow . i have try to restaure with the back up i have but same problem ... i need help please

  • Admin

    Posted by: yame, Jun 4, 2019 at 02:23 (2 months ago)

    Hi mate,

    I sent your issue to my coder already. He will check soon and I will inform you when I get any his feedback.

    Thanks for your patience!

    Regards,
    Yame
  • Customer

    Posted by: wongef100, Jun 4, 2019 at 08:22 (2 months ago)

    Thanks

    I hope he will fix it as soon as possible as its 5 days already that i have this issue .

    Regards
    Mam
  • Customer

    Posted by: wongef100, Jun 4, 2019 at 08:22 (2 months ago)

    Thanks

    I hope he will fix it as soon as possible as its 5 days already that i have this issue .

    Regards
    Mam
  • Admin

    Posted by: yame, Jun 4, 2019 at 09:45 (2 months ago)

    I see, mate. I will ask the coder to check for you soon. Hope you will be patient to wait
  • Customer

    Posted by: wongef100, Jun 5, 2019 at 03:54 (2 months ago)

    Any Update please ?
  • Admin

    Posted by: yame, Jun 5, 2019 at 08:45 (2 months ago)

    Hi,

    My coder fixed and updated for you. Now your site runs correctly.

    However your site runs quite slowly. You can change another plugin about cache ( Total cache, WP Rocket, … ). Your current plugin is not fine at all

    Now let's check your site then let me know your result
    Regards,
  • Customer

    Posted by: wongef100, Jun 5, 2019 at 22:09 (2 months ago)

    Hi
    Sorry but its not working .
    There is a conflic with the primary menu and main menu .
    All my website setuo is there but not at the right place .
    i should have Fashion ( men's , women's . kid , trending ) and others down the premary menu same as your theme . ..

  • Admin

    Posted by: yame, Jun 6, 2019 at 02:22 (2 months ago)

    It's weird. Yesterday when I informed you to check the site again, your site works and displays very well without any messing up.

    I also sent again to my coder, pls wait then he will check for you.
  • Customer

    Posted by: wongef100, Jun 6, 2019 at 04:51 (2 months ago)

    yes but when i try to add to change picture on submenue or add my menu before its come to an error .
  • Admin

    Posted by: yame, Jun 6, 2019 at 09:50 (2 months ago)

    Okay. I sent him already. Pls wait for him

    Thanks for your patience!
  • Admin

    Posted by: yame, Jun 7, 2019 at 10:27 (2 months ago)

    I got the feedback:

    When you enable the mega menu, then you have to select the menu page

    And, when you enable mega menu, you also have to remove the sub menu

    Pls see the attachment to understand: http://prntscr.com/nyso1i

    And, my coder doubted that you customized any custom widgets menu, or customized in somewhere so it led to missing or excessive the div tag => this causes the errors on your menus

    Pls check and let me know your answer
    Thanks !
  • Customer

    Posted by: wongef100, Jun 7, 2019 at 10:26 (2 months ago)

    Hi
    Thx the menu back to the normal but when im in mega menu and try to add wp custom menu on the piture im getting the same error .
    So can you please add it for me please .
    -Fashion : men's . women's . kid . trending
    - Food : vegan . vietnamese . euro . spicies&seasoning .
    Best regard ,
  • Customer

    Posted by: wongef100, Jun 7, 2019 at 10:39 (2 months ago)

    ok i get you message and i will try to answer it .
  • Admin

    Posted by: yame, Jun 10, 2019 at 01:07 (2 months ago)

    Hi,

    How is your site now?
  • Customer

    Posted by: wongef100, Jun 22, 2019 at 11:50 (2 months ago)

    HI
    Why every time i try to add wp custom menu i have the same problem ?

    i want to add it under each main men picture on food , and fashion .

    Best Regard ,
  • Admin

    Posted by: yame, Jun 24, 2019 at 00:54 (2 months ago)

    I see. My coder would like to know that have you customized something for this area or somewhere? Because if you customized something, it would result in missing or excessive tags, so it causes the error

    Thanks!
  • Customer

    Posted by: wongef100, Jun 26, 2019 at 04:10 (a month ago)

    we have not customize on that area .
    the problem come mega menu .

    Really need that to be fix as its getting to long .

    Best Regard ,
  • Admin

    Posted by: yame, Jun 27, 2019 at 01:02 (a month ago)

    I asked the coder for this again already. I am waiting for his feedback. Then I will inform you later
    Thank you!
  • Customer

    Posted by: wongef100, Jun 30, 2019 at 21:44 (a month ago)

    Hi
    Any news ?
  • Admin

    Posted by: yame, Jul 3, 2019 at 10:37 (a month ago)

    Many sorry for the inconvenience. But my coder is trying best and best to find out the reason. I will inform you asap when I get any his feedback
  • Customer

    Posted by: wongef100, Jul 9, 2019 at 01:17 (a month ago)

    Also i need you to update my themes please as the wocommerce i have download on here is not the right on .

    best regard
  • Customer

    Posted by: wongef100, Jul 9, 2019 at 01:17 (a month ago)

    Also i need you to update my themes please as the wocommerce i have download on here is not the right on .

    best regard
  • Admin

    Posted by: yame, Jul 9, 2019 at 03:06 (a month ago)

    Yes, we still support for updating the theme from version 1.x to 2.x. And hope that when updating to the new version, then all your issues will be solved.

    And, please backup your whole site, all source code, all customized files in both Chile theme and Main theme (if you customized something in Main theme) So my coder will help you to upgrade the theme. If you have any notes, please let me know (such as: custom theme, pages, footer, ..) If not, we will update and edit again the home page for you

    Thanks!
  • Customer

    Posted by: wongef100, Jul 10, 2019 at 18:22 (a month ago)

    Hi i have back up already everything .

    So you can update my theme now Thanks .

    Best regad ,
  • Admin

    Posted by: yame, Jul 11, 2019 at 08:56 (a month ago)

    I see. I sent your accounts to my coder. I will inform you when I get any his feedback

    Thanks for your patience!
  • Admin

    Posted by: yame, Jul 12, 2019 at 01:20 (a month ago)

    Hi,

    My coder finished the backup process for you. Now, pls check it again then let me know if you see any errors or troubles that need to assist. I will continue to check for you

    Regards,
    Yame
  • Customer

    Posted by: wongef100, Jul 14, 2019 at 13:48 (a month ago)

    hi
    its still aproblem with this backup as that have fix the issue i have before but get some problem on the main page .
    Also i have try wp files manager plugin that i have use to backup my website , i try to restore my site with it but not working .
  • Admin

    Posted by: yame, Jul 15, 2019 at 10:39 (a month ago)

    When I change into Products: http://prntscr.com/of75ex, the products show in front end: http://prntscr.com/of75pp
    This location: http://prntscr.com/of76b6, you have to upload image then it will show: http://prntscr.com/of76m5

    So try to upload again all products, or images in your back end and check again, and let me know the result
    Thanks!
  • Customer

    Posted by: wongef100, Jul 28, 2019 at 12:00 (28 days ago)

    Hi
    i have add picture now but and add my menu but something not right with the picture and the title as they both in the same place .
    can you fix it please .

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