• Customer

    Hover over product in shop prevents people from clicking on it.

    Posted by: mamajenedesigns May 31, 2019 at 17:43 (a month ago)
    When I hover over my latest product in the shop, the add ons pop up and prevent people from clicking on it. They are unable to see all the add ons, unable to click to see more, and unable to add it to the cart. How do I stop it from popping up add-ons so they can actually click it?

  • Admin

    Posted by: yame, Jun 1, 2019 at 02:31 (a month ago)

    Hi,

    Could you please add again that product so that I can check for you?

    Because when I hover on your product, I do not see the same issue: http://prntscr.com/nw5pmg

    THanks!

  • Customer

    Posted by: mamajenedesigns, Jun 8, 2019 at 02:39 (a month ago)

    Ok it's now available to see. I had to relabel it so hopefully nobody buys it.
    https://mamajenedesigns.com/shop/ it's the very first listing
  • Admin

    Posted by: yame, Jun 10, 2019 at 03:10 (a month ago)

    I guess that you also know the reason why that popup prevents people from clicking.

    When I tried to deactivate this plugin: http://prntscr.com/nzr3vt then your product works normally.

    This is the third-party plugin. So if it is not important, pls deactivate it. Or you can contact to the author to get the support

    Regards,
    Yame
  • Customer

    Posted by: mamajenedesigns, Jun 10, 2019 at 19:25 (a month ago)

    That is an important woocommerce plugin that I need for my shop. It does not seem to react well with this theme, as I'm having problems with it in another ticket as well.
  • Admin

    Posted by: yame, Jun 11, 2019 at 08:26 (a month ago)

    I also checked your another ticket.
    If you want to use this plugin, then you can contact to the author of this then they will give you the support

    Regards,
    Yame

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible