• Customer

    problem with import demo

    Posted by: rcgbusinesslab May 23, 2019 at 12:06 (3 months ago)
    Hi ,
    i have some problems to import biolife demo on my wordpress istance.
    When i try to import , process finish correctly , but nothing is imported.
    Please can you help me to import demo or send me correct steps guid to import demo ?
    Thanks in advance
    B.Regards
    Gennaro

  • Admin

    Posted by: yame, May 24, 2019 at 01:25 (3 months ago)

    Hi Gennaro,

    I understood your issue. And I guess your importing demo data was not completed.

    So please provide me the admin + cPanel (or ftp) accounts. I would like to check in your site then will help you to re-install the theme correctly.

    Let me know which home page demo you want to import also

    Awaiting your reply soon...
    Regards,
    Yame
  • Customer

    Posted by: rcgbusinesslab, Jul 18, 2019 at 17:59 (2 months ago)

    i sent you info to access in ftp
  • Admin

    Posted by: yame, Jul 19, 2019 at 01:37 (2 months ago)

    Sorry but I cannot reach into your admin and ftp account also: http://prntscr.com/oh2jxt

    Pls check again. Thanks!
  • Customer

    Posted by: rcgbusinesslab, May 24, 2019 at 10:22 (3 months ago)

    thnaks in advance , i havent ftp account, but i can share wp-admin data and i 've been installed wp-file manager plugin so you can manage file .
    link wp5.rcgbusinesslab.com
    login: user
    pass: vY8czhEu4W1h

    I wait your ready reply
    B.regards
    Gennaro
  • Admin

    Posted by: yame, May 27, 2019 at 00:38 (3 months ago)

    Hi Gennaro

    THanks for providing the admin account, But it is not enough for me to help you install the theme.

    I would like to reset your site, and some of your paths will still remain in somewhere in your hosting. Could you please help me to ask your hosting manager for the FTP account? In addition, installing via FTP will be quickly more than via back end admin account only. IT will be better

    Thank you!
  • Customer

    Posted by: khalil12, Jun 4, 2019 at 11:05 (3 months ago)

    hi, i have a problem with the import demo of biolife and when i want to create ticket i get an issue with domain name else i give u the acces to my website : link:freshtodelivery.com/krichti/wp-admin
    user :smart
    login: Z7RARGkVMyt5BCpH19
    my: puchase code : 22afae46-3cc0-4c26-aaaa-c9e580b1f3ea
  • Customer

    Posted by: vylinh89, Jun 4, 2019 at 17:41 (3 months ago)

    Hi admin,
    please write here how to import demo data correctly.
    I have import data issue :(
    It's difference with document.
  • Admin

    Posted by: yame, Jun 5, 2019 at 01:13 (3 months ago)

    Hi,

    Please DO NOT publish all your account here. You must put all in Secret Information box below. It will be safe for your site.

    I will help you to install the theme. And, please provide me also the ftp or cPanel account then I will do it for you.

    Ah. I cannot reach into your admin account, pls check it again

    Thanks!

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