• Customer

    MegaMenu problem

    Posted by: biokatka May 15, 2019 at 20:34 (2 months ago)
    Dear sir/madam

    I have a problem with the mega menu content. When I go over the menu items with the mouse, the items disapear before I can click on it.
    It was working at the begining but now it doesn't work anymore.
    Can somebody help me please. It happens the same with vertical and primary menu...

    Thank you

  • Admin

    Posted by: yame, May 16, 2019 at 03:36 (2 months ago)

    Hi,

    So pls provide me your admin account. I would like to check in your site.
    And when you put all accounts via All Secret information box, just you and me can see it and I will reach into so that I can check for you

    Awaiting your reply ...
    Regards,
    Yame
  • Customer

    Posted by: biokatka, May 16, 2019 at 04:20 (2 months ago)

    Here is my username and password.
  • Admin

    Posted by: yame, May 16, 2019 at 08:56 (2 months ago)

    My coder updated some css code for you.

    So for now, pls check your site again. You can clear cache of your site and browser to get the best result

    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723. It's really very worth with me.

    Regards,
    Yame
  • Customer

    Posted by: biokatka, May 16, 2019 at 18:52 (2 months ago)

    Thank you for your quick and efficient support. I'll give you five stars :)

    I have two more things to clarify:

    1. I would like to get rid of one column in mega menu (see attachment 1). Is this only possible by editing code in mega menu (see attachment 2)?
    2. The log picture looks huge in Internet explorer 11? Why is this so? Can I correct this in the way it will kook like in chrome?

    Thank you

    Matej


  • Customer

    Posted by: biokatka, May 16, 2019 at 20:06 (2 months ago)

    Hello again.

    Looks like also our first problem is not completely solved. If I go with the mouse over the Product item in primary menu, the content shows, but if I go with the mouse more to the left trying to click one menu link, the content dissapears again.

    Similar is with the vertical menu. If I go lower of the certain point, it dissapears..... :(

    Please help me....
  • Admin

    Posted by: yame, May 17, 2019 at 08:49 (2 months ago)

    1. Because you still do not config for WPBakery. I did it for you and now you can edit your menu: http://prntscr.com/nppj6w

    2. Okay my coder will check this point for you

    3. Hover in menu: Okay my coder is checking for your site

    I will inform you when he gas any feedback

    Thanks!
  • Admin

    Posted by: yame, May 17, 2019 at 10:14 (2 months ago)

    Hi mate.

    2 and 3 DONE. Pls check your site again then let me know your result

    Regards,
  • Customer

    Posted by: biokatka, May 20, 2019 at 08:21 (2 months ago)

    It seems Ok now.

    Thank you
  • Admin

    Posted by: yame, May 20, 2019 at 09:06 (2 months ago)

    You're welcome

    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723. It's really very worth with me. Hope that we will see your best rating soon

    Thank you!
  • Customer

    Posted by: biokatka, May 20, 2019 at 16:47 (2 months ago)

    I gave you a 5 stars for support :)

    One more thing. Where can I find the exact logo size. I change the logo image. I expected the logo imae png size must be 431x129 since this is the size od the logo when I downloaded it.
    But after I uloaded my own logo, it is resized to 141x47. Why is this so?
    How can I make a logo larger?
    Thank you
    Matej
  • Admin

    Posted by: yame, May 21, 2019 at 01:57 (2 months ago)

    As default style, we have to limit the size of logo image, because there are some cases, the customers upload a big image size and it will break design of theme, like this: https://prnt.sc/nr6qup

    So, you can change the size of logo before uploading to the site with the standard size of demo (135 x 40), not upload the bigger size.
    Or we will edit again the pixel of width and max-width in child theme for you.

    Let check and inform me your intention

    Regards,
    Yame
  • Customer

    Posted by: biokatka, May 21, 2019 at 15:57 (2 months ago)

    I will do this by myself if I will need it. Thank you so much...
  • Customer

    Posted by: biokatka, May 21, 2019 at 20:02 (2 months ago)

    One more thing. My footer section dissapears in admin backend. See attachments. It appears for a short time, then dissapears when page is loaded.

    I would like to make some changes in this area. How can I do this?

    See attachments.

    Thank you.
  • Admin

    Posted by: yame, May 22, 2019 at 01:49 (2 months ago)

    In Theme Options, you are selecting Footer 02. So please go to Footer Builder > Footer 02 to edit: http://prntscr.com/nro00c
    Then you can edit there: http://prntscr.com/nro079
  • Customer

    Posted by: biokatka, May 27, 2019 at 16:50 (a month ago)

    Thank you. One more question.

    Where can I change the search option? I want to change text "Search here..." and "All Categories"

    Thank you

  • Customer

    Posted by: biokatka, May 27, 2019 at 20:14 (a month ago)

    Here is another big issue.

    In the footer section (footer 2) I tried to change the menu items links. I tried with custom link, with page link, with post link but no matter what I tried the menu items are linking to product categories!!

    See menus "footer usefull links" and "footer no title". Even if I delete the link and leave only the # , it is the same. The links are overwritten by category links from somewhere...

    Thank you.
  • Admin

    Posted by: yame, May 28, 2019 at 03:29 (a month ago)

    1. Translate texts Search here ... and All categories: I installed plugin Loco translation for your site. If you use single language, you can use this plugin.
    Please go to Loco > Theme, search for those texts and add your replaced texts: http://prntscr.com/nu7oe7

    2. Custom links: MY coder fixed for you. Pls check again then let me know your result

    Regards,
    Yame
  • Admin

    Posted by: yame, Jun 27, 2019 at 10:11 (26 days ago)

    Hi mate.

    I sent you the reply for your issue many days ago any I have not received any your ideas.
    How is your site now?
    I will close this ticket and please contact with us if you need any assistance from support service.

    Thanks and regards.
    Yame

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