• Customer

    You have installed a child theme, how do I update the theme?

    Posted by: moda-favela May 8, 2019 at 10:28 (2 months ago)
    Good afternoon, in my last request for help you made some changes in my theme, and also installed a child theme, but did not inform me.
    Now I have questions, how do I update the theme correctly?

  • Admin

    Posted by: yame, May 9, 2019 at 02:03 (2 months ago)

    Hi mate,

    Pls follow these steps below:

    Step 1: Backup your site( Include codes + Database. If you customized something in Main theme, pls back up, then you can add again after finishing updating) and download the latest version of theme
    Step 2: From the dashboard >> Appearance >> Theme, you need to activate the default template ( Ex; Twenty Seventeen theme)
    Step 3: Click on Electronic and then click Delete ( look down in the right).
    Step 4: Return the Appearance, choose Theme >> Add New >> choose your latest theme version >> Install
    Step 5: Activate again all the required plugins.

    Pls do it then let me know the result
  • Customer

    Posted by: moda-favela, May 9, 2019 at 10:28 (2 months ago)

    Which theme download option do I use?

    All files & documentation
    Installable WordPress file only

    In the backup part, the changes made to the theme are just "Kuteshop >> Theme options >>> Backup Options"? Or are they somewhere else?
    I am not a programmer and with the programmer I had a misunderstanding about poorly done work, so I need help.
  • Admin

    Posted by: yame, May 10, 2019 at 04:06 (2 months ago)

    You can download the full update package in Themeforest, unzip then you will see the latest version .zip file like this: http://prntscr.com/nmnzuj. Then, after switch into the Default theme > Delete the lower version of Kuteshop theme, then upload this zip file to your site: http://prntscr.com/nmnzxb

    For back up: If you customized any files for your site, then you must back up. Copy and paste into somewhere, and after uploading the latest version file, activating, then add again those customized files for your site

  • Customer

    Posted by: moda-favela, May 11, 2019 at 12:36 (2 months ago)

    Good afternoon, I followed the procedure as explained.
    But I have 2 problems.
    1. The message continues to update the theme. Talk to upgrade to version 3.3.1. But there is no option to download on your site.
    I download it and it only has version 3.3.0 in the file.

    2. Again after the update my images of the front end began to be transformed into rectangles, when they should be square (https://moda-favela.com/loja/) as you can see in this link.
    The images before were square.
    What do I do to prevent this from happening every time I refresh the theme?
  • Admin

    Posted by: yame, May 13, 2019 at 05:44 (2 months ago)

    Your account, it does not direct to your backend: https://prnt.sc/nnrz0g
    Please check and provide your WP-ADMIN + FTP or CPANEL accounts via secret information area again. We will check and help you.
  • Admin

    Posted by: yame, May 13, 2019 at 05:45 (2 months ago)

    I think the cause by you have not update the Toolkit plugin(i guess). Please check again
  • Customer

    Posted by: moda-favela, May 13, 2019 at 12:17 (2 months ago)

    User has already been updated, now this administrator, can use same name and same password.
    The plugin toolkit is updated yes.
  • Admin

    Posted by: yame, May 13, 2019 at 14:24 (2 months ago)

    - About the first issue: I have updated it. Please check again: https://prnt.sc/nnz821
    - About second issue: i am not clearly. Could you describe more details + screenshot?
  • Customer

    Posted by: moda-favela, May 14, 2019 at 11:28 (2 months ago)

    The images before were perfect squares, now they are rectangles.
    Right after the update appeared a warning saying that all my thumbnails were being changed, I canceled the process but a few had already been changed.
    See the link: moda-favela.com/loja/

    It happened also when you helped me with a problem last month.

    I would like to know why this always happens when updating the theme.
    I would like to prevent this from happening all the time.
  • Admin

    Posted by: yame, May 16, 2019 at 02:06 (2 months ago)


    My coder regenerated the images for you and now it comes back with the original size. You can use plugin Regenerate Thumbnails to do this.

    So for now, pls check and let me know the reusult
  • Customer

    Posted by: moda-favela, May 16, 2019 at 09:51 (2 months ago)

    It's OK now.
    But I want to know how to prevent this from happening whenever an update is made.
  • Admin

    Posted by: yame, May 17, 2019 at 08:58 (2 months ago)

    The problem can be came from the cache, setting again the size of images in Customizing, ...

    In case you see the incorrect size of images, you can use the plugin I provided you last time and regenerate the image sizes. Then the problem will be solved.

  • Customer

    Posted by: moda-favela, May 19, 2019 at 01:14 (2 months ago)

    The problem is not in the cache, since I've cleaned it several times and the images are not changed.
    This occurs only when the theme is updated.
    So it has to be some configuration that is in the theme.
  • Admin

    Posted by: yame, May 20, 2019 at 10:11 (2 months ago)

    My coder said that: The previous versions of theme, we used some codes to intervent into the size of product image. However, with the current versions, we remove completely these codes so the problem will not occur anymore

    So do not worry about it.
  • Customer

    Posted by: moda-favela, May 22, 2019 at 18:18 (2 months ago)

  • Customer

    Posted by: moda-favela, May 22, 2019 at 18:50 (2 months ago)

    One more question.
    The "WPBakery Page Builder" plugin came along with the theme, it has an update, but I can not update. This message appears: "To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder" How do I do it?
  • Customer

    Posted by: moda-favela, May 22, 2019 at 19:13 (2 months ago)

    I only saw it now, but I'm still having problems with the images, now it's the product thumbnails that are rectangular, they should also be square.
    These problems are already tiring me, this is very bad for indexing. I would definitely like to have it resolved.
    See the image:
  • Admin

    Posted by: yame, May 23, 2019 at 02:54 (2 months ago)

    1. Update for WPBakery Page Builder: Please follow these steps below to update. If you cannot do it, pls let me know then I will help you:

    - Deactivate plugin
    - Delete plugin
    - Then you will get the message to re-install plugin. Pls re-install it then you will get the latest version of plugin.

    2. Size of thumbnail images: It belongs to another location and my coder has fixed for you in code. For now you will get this inconvenience anymore.

    Pls check again your site then let me know the result


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