• Customer

    Translation not working on PS getting

    Posted by: ewebite Apr 17, 2019 at 09:11 (6 months ago)
    We need to translate the theme in italian and when we go to Internationale / Traduzioni / Tema / TechOne we get the error Unexpected input at line1:

  • Admin

    Posted by: yame, Apr 18, 2019 at 01:22 (6 months ago)

    Hi mate,

    My coder is checking for your site.

    I will inform you when I get any his feedback

    Thanks for your patience!
  • Customer

    Posted by: ewebite, Apr 18, 2019 at 13:56 (6 months ago)

    Still no reply, please can i have some feedback? Thanks.
  • Admin

    Posted by: yame, Apr 19, 2019 at 01:52 (5 months ago)

    I see. I am still waiting for his feedback. I will inform you asap

    Thanks for your understanding!
  • Admin

    Posted by: yame, Apr 20, 2019 at 01:11 (5 months ago)

    Have you changed your back end account? Today when my coder continues to check your site, he cannot reach into this anymore: http://prntscr.com/neea8d

    Pls check it again then provide me the correct one. Thanks!
  • Customer

    Posted by: ewebite, Apr 30, 2019 at 08:40 (5 months ago)

    we resetted the initial password. Please check again and fix this bug because we wait for 3 days for a reply and then we saw that the password was incorrect when we are not @ work on 20. Now we are back to work but still the problem is there, please support us asap, thanks.
  • Customer

    Posted by: ewebite, Apr 30, 2019 at 10:11 (5 months ago)

    Please, check also why is not working the settings to drive the customers directly to Product Page instead to CheckOut when products have attributes. It's a Prestashop standard function that it's not working with the theme even if is settet correctly from the backend as shown in the image of the Secret Information
  • Admin

    Posted by: yame, May 2, 2019 at 02:13 (5 months ago)

    I sent your account to my coder also and he will check for you asap.
    And for this point, pls provide me the link of the product that has the attributes, then he will check faster.
  • Customer

    Posted by: ewebite, May 3, 2019 at 09:13 (5 months ago)

    If you go on this category: https://new.svapohouse.it/125-dea-flavour you should see on DEA FLAVOR 10ml the button to go to product page, not to ADD TO CART, because it has attributes.
    Here the product page: https://new.svapohouse.it/dea-flavour/534-1308-dea-flavor-aroma.html#/339-dea_flavor_aromi_10ml-atena
  • Admin

    Posted by: yame, May 4, 2019 at 09:30 (5 months ago)

    Excuse me, you mean that when clicking in DEA FLAVOR 10ml, then it will lead to the Product page?

    When I tested, it already led to the product page, not check out page. So can you check it again?
  • Customer

    Posted by: ewebite, May 6, 2019 at 09:02 (5 months ago)

    This product have attributes. So, as I've setted in the backend, when a product have attributes, here (in a list product page, as in category page, in search page, and so...) must show "More..." and not "ADD TO CART" (in italian, Aggiungi al Carrello), otherwise we have a customer that can't choose the attribute that he wants and can go stright to Checkout. He must pass from the Product Page before checkout when product have attributes.
  • Customer

    Posted by: ewebite, May 6, 2019 at 09:09 (5 months ago)

    And please let me know also for the translation bug.
  • Admin

    Posted by: yame, May 7, 2019 at 09:35 (5 months ago)

    About translation bug, my coder said that it will take a lot of time. Because he made sure that there was the error during changing the languages

    So, temporarily, please let him know which sentence you want to translate, the location of those sentence then provide the replaced texts, he will help you to translate first and check + find out the bug later
  • Customer

    Posted by: ewebite, May 7, 2019 at 09:59 (5 months ago)

    Sorry, what kind of answer is this... I get a theme and I can't translate by myself because there is a bug. I can't tell you any word to translate because we will check and discover by editing the project day by day...
    We are getting angry because after 20 days we still have all the problems and nothing has been done!
  • Customer

    Posted by: ewebite, May 7, 2019 at 11:29 (5 months ago)

    Here some of first translation that we need. But still I think that this is not a correct way to go on...:
  • Admin

    Posted by: yame, May 8, 2019 at 07:30 (5 months ago)

    Could you please let me know that if you have ever customized something on your site yet? Then my coder will have another way to handle the problem for you
  • Customer

    Posted by: ewebite, May 8, 2019 at 12:20 (5 months ago)

    Yes, we are customizing the website with the theme because we have to upgrade the website in production.
  • Admin

    Posted by: yame, May 9, 2019 at 10:26 (5 months ago)

    So please check again all the files you customized.
    My coder guessed that there were the errors from those files.
    In all the tpl files that you modified, with all the texts you want to translate, you still must write in English first, then translate later.

    Let check then inform me the result
  • Customer

    Posted by: ewebite, May 10, 2019 at 15:02 (5 months ago)

    No tpl edit, only CSS! Please do the translation or fix the theme! We are still here after 23 days with the same problem of the beginning!
    And also fix the attribute bug as previous described. We will give a 0 star feedback on Themeforest for this support!
  • Admin

    Posted by: yame, May 16, 2019 at 08:09 (5 months ago)

    As the error from translation field, there is any incorrect character. So the translation of PS cannot load.

    Therefore, we need to check code in your site. The checking proceed may make your site to stop working, so please provide your current code in your site (by zip your whole codes and database then provide us the link to download) to make sure that it does not affect to your site.
    Otherwise, you also can provide me the cPanel account. My coder will download or zip code / database

    Hope that you can understand for the situation of your site now
  • Customer

    Posted by: ewebite, May 17, 2019 at 13:42 (5 months ago)

    Here i'm sending the full website code. Please check the Translation bug and the Multiple attribute bug (as described before) and then tell me how to solve asap, because I can't go on with the developing of this website.
    After that everything is solved, I will consider to change my feedback
  • Admin

    Posted by: yame, May 18, 2019 at 09:18 (5 months ago)

    I sent them to my coder already. He will download and install in his site to check.
    Please be patient to wait for him. I will inform you when he gives me any feedback

    Thank you!
  • Customer

    Posted by: ewebite, May 22, 2019 at 07:22 (4 months ago)

    Still no news?
  • Admin

    Posted by: yame, May 22, 2019 at 09:23 (4 months ago)

    Until today, I get feedback from the coder.

    He said that, the code you provided did not work on his Localhost site. So he could not access to the admin to check.

    However, he took the theme Techone in the code you sent and installed on his test site, the translation function still worked normally.

    => So, could you please create a test site on your hosting? My coder will add the theme there and you can check it. If on the test site, it still works normally, we can migrate data from your main site into the test site. And the last, migrate whole test site into your main site

    Pls check then let me know your intention soon, he will do it for you if you agree.
  • Customer

    Posted by: ewebite, Jun 3, 2019 at 15:28 (4 months ago)

    The problem is on your theme. Your theme don't support Language Translation. Different developers told me this and also I've done a fresh new installation of new prestashop and then i've installed your theme, but still the same error. HOW IS IT POSSIBLE? WHY YOU DON'T FIX? WHAT KIND OF SUPPORT AND DEVELOPMENT IS THIS? See the video here: https://cl.ly/0cd7da5ff63b
  • Customer

    Posted by: ewebite, Jun 4, 2019 at 07:33 (4 months ago)

    Please reply asap and with a solution or I will also contact Themeforest for this
  • Admin

    Posted by: yame, Jun 4, 2019 at 08:19 (4 months ago)

    I also sent your video to my coder. He will continue to check and let you know the result.

    However, if you can create a test site in a sub domain, it will be easy for us to check. Because when we test in your live site, so it will be die, we need to turn on the debug mode.
  • Admin

    Posted by: yame, Jun 4, 2019 at 09:20 (4 months ago)


    Pls provide again your FTP account, my coder will fix directly for your site.
    Prestashop cannot read the file min of theme. Then now my coder will fix this on your site
  • Customer

    Posted by: ewebite, Jun 4, 2019 at 12:00 (4 months ago)

    the FTP data and the admin data are now updated
  • Admin

    Posted by: yame, Jun 5, 2019 at 02:00 (4 months ago)

    Thanks for your accounts.

    I test your site and see that the translation works correctly without any errors.

    Pls see in this video: https://drive.google.com/file/d/1sladLipK42r5T8yZMhrmItUvcKjsHsy1/view?usp=sharing and let me know your result

    If there is any wrong, I will ask the coder to check again for you
  • Customer

    Posted by: ewebite, Jun 17, 2019 at 10:34 (4 months ago)

    we see that actually the search module integrated in the theme is not working on our website. Can you please check it?
  • Admin

    Posted by: yame, Jun 19, 2019 at 02:06 (3 months ago)

    I sent to my coder already and I am waiting for his feedback.

    I will inform you when I get any his news

    Thanks for your patience!
  • Admin

    Posted by: yame, Jun 19, 2019 at 02:35 (3 months ago)

    We cannot access to your back end account anymore: http://prntscr.com/o3ns9l Pls check again

    And, my coder would like to know that you have customized something for this field or not? According to the informing, it seems that the controller search is getting an error
  • Customer

    Posted by: ewebite, Jul 1, 2019 at 13:33 (3 months ago)

    Hi, we are trying to let this theme working, but we can't. Many errors we occurr, so we started a fresh new installation of Prestashop and we are trying to install your theme without results.
    We get some errors as you can see on our fresh installation on test1.svapohouse.it.
    Please let me know, I'm fighting from more than 2 months with this theme, please, please let it works!
  • Admin

    Posted by: yame, Jul 2, 2019 at 07:47 (3 months ago)


    After many efforts, my coder found out that the theme does not work on version 1.7.5 of Prestashop. There are some bugs on this version that many clients got when they used this version of Prestashop. Only when they used another version, the problems did not occur.

    This is the same. I tested your problem with search box in another version of Prestashop (1.7) and it works: http://prntscr.com/o9ejs9 So, pls try to use another version of PS to get the result



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