• Customer

    website working slow

    Posted by: asherbd Apr 15, 2019 at 04:45 (2 months ago)
    woocommerce website running slowly
    with another theme its works well...
    the domain is


  • Admin

    Posted by: yame, Apr 16, 2019 at 07:20 (2 months ago)

    Hi mate,

    Could you please provide me your admin account? I would like to check your site first.

    And please note that: We only support for one domain for a client. So please make sure that you still use the old domain that I had used to support before

  • Customer

    Posted by: asherbd, Apr 17, 2019 at 04:14 (2 months ago)

    Its the dame website.
    The last time it was on temprary domain.
    Attaching the details
  • Admin

    Posted by: yame, Apr 17, 2019 at 10:21 (2 months ago)

    I sent to my coder already and he will check for you. And please provide me again your FTP account. My coder will use it if needed
    I will inform you when he gives me any feedback. Thanks for your patience!
  • Customer

    Posted by: asherbd, Apr 17, 2019 at 11:34 (2 months ago)

  • Admin

    Posted by: yame, Apr 18, 2019 at 09:56 (2 months ago)

    This will be result from my coder for the problem is: your site runs slowly
    - Because the image has not been optimized, for example: logo, credit card image in footer, ... size is too big for the display size: http://prntscr.com/ndlyzi // http://prntscr.com/ndlzdm
    - The plugin Cache you are using is not very good, or you set it up not very well. Try using a few other Cache Plugins to see. For example Autoptimize plugin
    Pls check again with these suggestion then let me know the result
  • Admin

    Posted by: yame, May 31, 2019 at 09:19 (24 days ago)

    Hi mate.

    I sent you the reply for your issue many days ago any I have not received any your ideas.
    How is your site now?
    I will close this ticket and please contact again if you need any assistance from support service.

    Thanks and regards.


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