• Customer

    not abled to be installed, the style.css stylesheet is missing

    Posted by: SiyingDing Apr 9, 2019 at 07:05 (2 months ago)
    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.

  • Admin

    Posted by: yame, Apr 9, 2019 at 10:05 (2 months ago)

    Hi mate,

    Could you please guide me how to reach into you website? I would like to access to your back end and check your site.

    I guess that your importing demo data process was not completed. So I would like to check then will help you to import

    Pls tell me which home page you want and provide the admin + FTP account

    Awaiting your reply ...
    Yame
  • Customer

    Posted by: SiyingDing, Apr 9, 2019 at 10:33 (2 months ago)

    Thank you I will send you
  • Admin

    Posted by: yame, Apr 10, 2019 at 03:29 (2 months ago)

    Thanks. I also need your FTP account. It is the thing that can contain some folders like: wp-content, wp-admin, ...

    I will import the theme via FTP account for you to ensure that there will not be any trouble with networking connection.

    Or if you have Cpanel account, you can provide it. Then I will proceed to import demo for you
  • Customer

    Posted by: SiyingDing, Apr 10, 2019 at 05:36 (2 months ago)

    hello, I don't know what is FTP account or Cpanel account, if they are a website you can send me the links then I will register for you.
  • Admin

    Posted by: yame, Apr 10, 2019 at 09:31 (2 months ago)

    Here I would like to give you the answer for the things you don't know:
    - FTP account: An FTP account consists of an FTP host, username and password, and works similarly to a standard user account.
    An FTP account is usually linked to a website, network and/or FTP server. An FTP account is usually created by the server or network administrator to assign separate accounts for each user. It provides user management, identification and authorization services on an FTP server. => So you can contact to your hosting manager to get it

    cPanel: Please refer this one: https://www.wpbeginner.com/glossary/cpanel/ but I think you will not have this account.

    Just ask the hosting manager for the correct FTP account of your website, then I will do the task for you
  • Customer

    Posted by: SiyingDing, Apr 10, 2019 at 16:49 (2 months ago)

    I just ask wordpress.com to give me FTP account. But they refused. Here is what they replied: We actually don't supply FTP access on WordPress.com at this time for any customers:
    https://en.support.wordpress.com/ftp-access/

    Look, all I need is to make my website looks the same as your demo. That is the reason I bought your theme.
    Yes, I can install your theme by download and Installable WordPress file only.
    However, I can not or I don't know how to import your demo. I need homepage#6.

    I just want you to solve this problem very soon, because I'm busy, I don't have time to stuck in this problem every day.

    If you can not solve this prolem without FTP account, as the wordpress website refuse to provide FTP account, please refund me.

    I'm tired. I appreciate if you understand my feeling.
  • Customer

    Posted by: SiyingDing, Apr 10, 2019 at 16:51 (2 months ago)

    PS:
    That's a link worpress.com send me: Theme is missing the style.css stylesheet error – Envato Market Help Center https://help.market.envato.com/hc/en-us/articles/202821510
  • Admin

    Posted by: yame, Apr 11, 2019 at 04:25 (2 months ago)

    Hi,

    My coder is checking for your site. Please be patience. I will inform you when I get any his feedback

    Thanks!
  • Admin

    Posted by: yame, Apr 11, 2019 at 08:08 (2 months ago)

    This is the feedback from my coder:

    He saw that you have a lot of plugins and datas in your site. So it may cause the incompatible.

    Even if we can remove the Kuteshop theme and the included plugins in back end, the data will still be saved in somewhere in file manager, and your host blocks all plugins that relate to editing file (such as WP reset, File Manager, ...), so we cannot intervene in your site to do anything.

    I also can understand for your feeling. However, please by any ways, you just can ask for the FTP or cPanel account, we will able to help you.
    Now we just be like the viewer to view your back end without not be able to do anything.

    Hope you can understand for this!
  • Customer

    Posted by: SiyingDing, Apr 11, 2019 at 11:32 (2 months ago)

    Please don't ask for FTP account, because they forbigden to give me. if the plugins in my website stops you, please delete all of them. If you can not do that, this theme is useless for me. I required a refund
  • Customer

    Posted by: SiyingDing, Apr 11, 2019 at 12:12 (2 months ago)

    I really need my website to be done very soon, because i need to sale things on it. If your theme has install problem and you can not fix it without FTP OR CPANEL account, Please refund me. Because I don't know will happened like this and I don't prepaird FTP and Cpanel account before i bought themes. Please don't waste my time. Please finish this problem soon. If you need to delete the plugins please delete all, no problem, but if you don't have way to solve it, please refund me very soon, i don't have time
  • Customer

    Posted by: SiyingDing, Apr 11, 2019 at 13:26 (2 months ago)

    I really don't understand why don't you tell customer clearly that promblem will happened like this. How can you ask something I don't have? Please refund me, I'm really tired and hate to wait for your useless reply every day
  • Admin

    Posted by: yame, Apr 12, 2019 at 08:24 (2 months ago)

    Hi,

    It's done. My developers had to take a lot of times to do with any way to import the theme for you

    Theme is not the problem. We doubt that there is any the incompatible with your other plugins, .. because you have a lot of other thing in the same hosting.

    Anyway, now your site is working with demo 06 of theme. Pls check again then let me know your result. We also do the best!
    Regards,
    Yame
  • Customer

    Posted by: SiyingDing, Apr 15, 2019 at 06:40 (2 months ago)

    Thank you for your help, I really appreciate and happy now, thank you again for your kind!
  • Admin

    Posted by: yame, Apr 16, 2019 at 07:24 (2 months ago)

    You're welcome.

    So I hope that you will spend a little time to rate 5 stars for me on this website: https://themeforest.net/item/kuteshop-multipurpose-woocommerce-wordpress-theme/reviews/13012521

    Thank you!
  • Customer

    Posted by: SiyingDing, Apr 18, 2019 at 09:16 (2 months ago)

    Hello, I will rate you 5 stars.

    I have a another problem, why my website can not check out or log in or register? https://motorfairingsale.com/

    Thank you
  • Admin

    Posted by: yame, Apr 18, 2019 at 10:06 (2 months ago)

    It's been done. Pls check again and hope that you will rate 5 stars for me now :)
    Thank you!

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