• Customer

    Duplicate orders being created in WooCommerce

    Posted by: dracogto Mar 8, 2019 at 15:33 (2 months ago)
    For some reason, beginning March 2nd, we've been getting duplicate orders created in WooCommerce. Could you please help us identify why this is happening?

  • Admin

    Posted by: yame, Mar 12, 2019 at 03:53 (2 months ago)

    Hi,

    Please I need to know: How long do you see this problem? It occurs in a definite time or just only one day, ....
    And what did you do before / after this problem occur? (such as update theme, change settings, configure, edit, install something?)

    Then my coder will help you ti find out the reason.

    Regards,
    Yame
  • Customer

    Posted by: dracogto, Mar 12, 2019 at 19:12 (2 months ago)

    It looks like this has been happening since 24 Dec 2018 (see attached). From that time until now, we've updated the theme a few times, updated plugins, updated our WooCommerce database, and updated WordPress. None of these seem to have affected the order duplication.
  • Admin

    Posted by: yame, Mar 16, 2019 at 02:42 (2 months ago)

    I sent to my coder already. Please wait for him then I will inform you when I get his feedback

    Thanks for your patience!
  • Customer

    Posted by: dracogto, Mar 20, 2019 at 05:40 (2 months ago)

    Update?
  • Admin

    Posted by: yame, Mar 20, 2019 at 06:55 (2 months ago)

    Hi,

    I've just got feedback from coder.

    He checked and found out that the problem of duplicate orders was occurred from 2017, not from now. It also does not happen with the other clients. So, to handle this problem, you should provide me a backup file (that is included your whole codes and databases) then my coder will check for you

    Regards,
    Yame
  • Customer

    Posted by: dracogto, Mar 26, 2019 at 19:24 (a month ago)

    https://drive.google.com/file/d/19q9ZDJr-gOz4hbeuO5MU9gteo8IDed7T/view?usp=sharing
  • Admin

    Posted by: yame, Mar 27, 2019 at 10:05 (a month ago)

    Thanks. I will send to my coder then he will check for you again
  • Customer

    Posted by: dracogto, Apr 1, 2019 at 14:15 (a month ago)

    News?
  • Admin

    Posted by: yame, Apr 2, 2019 at 02:52 (a month ago)

    I just only got this notification from coder:

    It is in the data package you sent us. We have found a few problems, but on our demo site, it does not appear

    The problem may be the difference of the execution environment

    So in order to know the exact problem we need more time to analyze. The error may appear on your site (because it is different than mine).

    Even in our other customers are also not occurred.

    Thanks for your patience and understanding!

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