• Customer

    Unable to import the sample data

    Posted by: vhonkdigital Mar 5, 2019 at 06:24 (2 months ago)
    I have purchased Voka wordprses theme and trying to install the same. I followed all the steps shown in your online documentation some of your required and recommended plugins shows Warning! You didn't set license key for Wordpress Mega menu pro, Pinmap Builder, Popup Builder, Responsive WPBakery.

    While installing sample data it shows Failed to extract downloaded package to file system.

  • Admin

    Posted by: yame, Mar 5, 2019 at 07:16 (2 months ago)

    Hi mate,

    Please provide me your Cpanel account, then let me know which home page demo you want to import then we will check then help you

    Looking forward to getting back your reply ..
    Regards,
    Yame
  • Customer

    Posted by: vhonkdigital, Mar 5, 2019 at 07:21 (2 months ago)

    Please respond asap.
  • Admin

    Posted by: yame, Mar 5, 2019 at 07:42 (2 months ago)

    I cannot access to your Cpanel account: http://prntscr.com/mtebta
    Pls check it again
  • Customer

    Posted by: vhonkdigital, Mar 5, 2019 at 08:11 (2 months ago)

    User the below details
  • Admin

    Posted by: yame, Mar 5, 2019 at 08:49 (2 months ago)

    Got it. Just please wait for us.
    We will reset your site then re-import the theme for you with Home Classic #1 then inform you when it's done
  • Customer

    Posted by: vhonkdigital, Mar 5, 2019 at 09:25 (2 months ago)

    Oh okay thanks, as it is for the initial draft we are importing the site in one of our subdomains. Would there be any problem when we move the updated site to the domain where we wanted?

    What if I want to import other home page demo. Also please share the details for the error.

    Thanks
  • Customer

    Posted by: vhonkdigital, Mar 5, 2019 at 18:55 (2 months ago)

    What happened?! How long it will take for you to resolve the same. Do you want me to reinstall the theme ?!
  • Admin

    Posted by: yame, Mar 6, 2019 at 02:53 (2 months ago)

    The process is going to be finished, however we cannot access to your Cpanel anymore? Might you change it?

    If that, pls provide again then we will complete the task for you
    Thanks!
  • Customer

    Posted by: vhonkdigital, Mar 11, 2019 at 11:58 (2 months ago)

    Thanks for setting up the theme. But I am facing lot of issues with your theme. I don't how many I will get in the future. Please do provide the solution for the below.
    Everything works fine with the theme after installation, however adding new products seem quite funny. I observe that after adding attributes on the product and saving it, the products attributes disappear after saving the product.

    For instance, selecting “COLOR” attributes, maybe red, blue and save it with the product, it disappears after saving the product. Hence, can’t set attributes.

    Also, i just discovered that the product image isn’t showing on the product page while other image gallery shows. Kindly help attend to this.
  • Customer

    Posted by: vhonkdigital, Mar 12, 2019 at 05:13 (2 months ago)

    Can you please reply asap
  • Admin

    Posted by: yame, Mar 13, 2019 at 02:50 (2 months ago)

    Ohh. I see. I sent to my coder already. He will check then fix this for you

    Please wait for him.
  • Admin

    Posted by: yame, Mar 13, 2019 at 09:25 (2 months ago)

    Pls check it again. My coder fixed for you
  • Customer

    Posted by: vhonkdigital, Mar 14, 2019 at 07:40 (2 months ago)

    I can see the slider problem has been resolved. I have set Size attribute for http://vhonk.com/deepthibalagiri/product/alabaster-white-printed-organza-silk-saree/ but it doesn't show up on the product detail page.
  • Admin

    Posted by: yame, Mar 15, 2019 at 09:59 (2 months ago)

    Excuse me, but are you mentioning to this popup: http://prntscr.com/my7e9b ??
  • Admin

    Posted by: yame, Apr 11, 2019 at 09:57 (a month ago)

    Hi mate,

    If you do not have any replies here, I will close this ticket

    For any questions, please submit a new one then provide accounts, I will check for you

    Best regards,
    Yame

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