• Customer

    Full width does not scale right way!

    Posted by: nvaonline Feb 21, 2019 at 16:13 (7 months ago)
    https://prnt.sc/mbisza
    https://prnt.sc/mbita4

    This is a theme error.
    The visual composer is working fine, i checked with them.

    Need this fixed!

    It's on the whole page..

  • Customer

    Posted by: nvaonline, Feb 22, 2019 at 09:21 (7 months ago)

    see login details
  • Admin

    Posted by: yame, Feb 22, 2019 at 10:13 (7 months ago)

    Hi mate,

    We checked your site and got that you did not build the theme as demo. This is not your Revolution slider. It is Background of Row.
    And when it does not load full at the first seconds, it is because of js of WPBakery Page Builder

    Please build your site as in demo then we will support for you
    Regards,
    Yame
  • Customer

    Posted by: nvaonline, Feb 22, 2019 at 10:24 (7 months ago)

    i already build the whole site wich took me alot of time. I cannot install demo and then redo all the work.
    Can your coder just fix it? the theme should be working fine without demo content..
  • Admin

    Posted by: yame, Feb 25, 2019 at 03:49 (6 months ago)

    This is the .js of Row builder. It is quite heavy when counting .js for displaying banner

    My coder just fixed as this way: he added the custom css: http://prntscr.com/mpndyv and select the Row stretch for you: http://prntscr.com/mpne1z
    Now your banner will show completely, however the vertical menu must be move into the left side: http://prntscr.com/mpnecl

    This is the unique way. So if you do not want, we will return as the original for you
  • Customer

    Posted by: nvaonline, Feb 25, 2019 at 07:46 (6 months ago)

    Hello,

    It is not only the displaying banner area!
    The whole page has the same problem..
    when scroll down and refresh page it's still there, not only top banner!

    Also the menu isnt showing boxed in the banner so the solution your coder came with doesnt fix the isue and scales the menu wrong!

    Please find another solution!

    Regards,

    Roy
  • Customer

    Posted by: nvaonline, Feb 26, 2019 at 08:28 (6 months ago)

    hello?
  • Customer

    Posted by: nvaonline, Feb 27, 2019 at 08:37 (6 months ago)

    Hello?
  • Customer

    Posted by: nvaonline, Feb 27, 2019 at 09:05 (6 months ago)

    i have more then 100 websites but never had this issue with any theme i used.
    the support is also verry slow, i have a bussiness to run.

    Would like to get this problem fixed, my customers are not happy!
  • Customer

    Posted by: nvaonline, Mar 1, 2019 at 08:52 (6 months ago)

    Hello? When will i have support? this is verry bad support!
    i would like to have support!!!

    if this take much longer i will complain about bad support with reviews! this is taking way to long
  • Admin

    Posted by: yame, Mar 1, 2019 at 08:58 (6 months ago)

    1. Menu box in banner: I check all your menu items of Vertical Menu, I do not see any banner added there. So what do you want for this point?
    2. whole page has the same problem: if you said that, can you take the screenshot for this. Because, currently, when I load your site, I do not see any problem
  • Customer

    Posted by: nvaonline, Mar 1, 2019 at 09:01 (6 months ago)

    https://prnt.sc/mbisza
    https://prnt.sc/mbita4

    it does this with all full width boxes.
    Also the vertical menu on top isnt shown boxed anymore!
  • Admin

    Posted by: yame, Mar 6, 2019 at 03:00 (6 months ago)

    Last time we fixed for you this main banner. Why now does it come back as the original? You might touch into anywhere then the banner does not show full anymore. And I used to explain for you why it did not show with full width

    The banner you made was not built from the Revolution Slider, we just support for the things that follow with demo and design. We just can help you once if you only want to build you site as your own way

    Hope you understand this situation!
  • Customer

    Posted by: nvaonline, Mar 6, 2019 at 07:33 (6 months ago)

    I need all boxes to scale full width when site loads, the solution you had didnt workout for me as it only scaled the banner box and not the rest of the page. Also the vertical menu was all the way to the left and doesnt combine with the style the site was build. This is why i changed it back.

    I think you need to find a solution with .js to fix this problem. It's weird there is only been givin support on demo content. Your selling a theme and the theme has support.

    I bought more then 100 websites and never had this problem with long time consuming support, no support on theme unless it's demo content.

    i will be needing this problem solved! thanks for understanding.
  • Customer

    Posted by: nvaonline, Mar 6, 2019 at 12:06 (6 months ago)

    and your coder also imported demo content at the beginning of this support. so there was demo content wich i changed to my own content.
  • Customer

    Posted by: nvaonline, Mar 12, 2019 at 07:37 (6 months ago)

    Any reply??
  • Customer

    Posted by: nvaonline, Mar 12, 2019 at 16:04 (6 months ago)

    As my webstore is going live soon i need to have this fixed soon! if you wont give support on this i am willing to pay for it! please contact me as soon as possible
  • Admin

    Posted by: yame, Mar 19, 2019 at 01:04 (6 months ago)

    Hi,

    Now just tell me what you want for your site, exactly, then I will re-discuss to the coder for you
  • Admin

    Posted by: yame, Apr 22, 2019 at 10:09 (5 months ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Sincerely,
    Yame

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