• Customer

    DANGEROUS ERROR - IMPORTANT!!!

    Posted by: promosweb22 Feb 7, 2019 at 16:58 (16 days ago)
    When we install your Voka theme and we install plugin and semple data.... your script delete wp posts and postmeta DB table..... PLEASE CHECK AND FIX AS SOON AS POSSIBLE THIS DANGEROUS BUG

  • Admin

    Posted by: yame, Feb 10, 2019 at 07:34 (13 days ago)

    Hi mate,

    Could you please provide me your admin + Cpanel account, then my coder will check for you.
    And, pls take the screenshot for the things you said. It will be easier for us to check your issue faster

    Thank you!
    Regards,
    Yame
  • Customer

    Posted by: promosweb22, Feb 11, 2019 at 13:34 (12 days ago)

    Hi we have no time to solve your bug install theme and we also check on friday that your theme is very basic and there are few customization possibilitities...

    So for these reasons we need a refound as soon as possible or we contact envato directly but now we change theme.... so other tickes are only lost time.

    We hope you understand and we wait for your feedback and refound as soon as possible.

    Thanks
  • Admin

    Posted by: yame, Feb 12, 2019 at 09:45 (11 days ago)

    Hi mate,

    I really understand for your feeling. But the theme still works well on other websites. The other clients still install successfully the theme without having any errors. So, just only provide me your admin + cpanel account then I will help you to install the theme as in demo

    Hope that you let me have a chance to support for you
    Thank you!
  • Customer

    Posted by: promosweb22, Feb 12, 2019 at 09:57 (11 days ago)

    Hi, you don't understand..... we worked with wordpress and themeforest since 10 years.... we understand what you say.... BUT.... we lost so much time in last 4 days choosing another template and reinstalling all site..... SO I THINK THE SIMPLE WAY IS A REFOUND AND NOTHING is HAPPENED.... otherwise we will claim the refound directly from Envato.

    We have all screenshot and video... your install process drop the _post and _postmeta DB table... this is a very BIG BUG so I hope we can find a solution in a simple way with a simple refound

    Thanks
  • Admin

    Posted by: yame, Feb 12, 2019 at 16:20 (11 days ago)

    Could you please provide me one of your video then I will send to my coder. He needs to know all the troubles that my clients are facing to this theme. Then if that is the bug, we will re-update then develop this theme to be better. Could I have the conversation with you via Skype? If so, pls add my id: yame_kutetheme. It will be my pleasure to know exactly your troubles with this theme

    Thank you so much!

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