• Customer

    Filters don't work together

    Posted by: baioni Feb 5, 2019 at 17:43 (6 months ago)
    Hello!

    I found a critical error in the widgets!

    1) When the products of the store (https://lojacabocla.com.br/loja) are filtered by brands or price (red input of the sidebar) first of all and then by gender / size of clothing / footwear size attribute) does not filter, products are not filtered by attribute filters after filter marks or price.
    Images: 1_1, 1_2

    2) Also, after products are filtered for the first time by attribute filters (gender / size of clothing / footwear size) they do not work to filter again.
    Images: 2_1, 2_2

    3) After filtering by brands, when I will use the filter sort by ... directs to the store page and exits the brands filter.

    Please, the filters need to work together.

    Thank you

  • Admin

    Posted by: yame, Feb 8, 2019 at 10:13 (6 months ago)

    Hi mate,

    1,2- Hmm I checked your site already and compare with demo site, I also see that error in your site. I will send to my coder. However we are in the Tet holiday so he may not check timely. However I will ask him to check your site soon.

    3. I don't know why when I am checking your site, then it says this: http://prntscr.com/miaqri Is there any problem with your hosting?

    Pls check again then let me know. Then, the coder will help you to check when he has the time.
    Thanks for your patience!
    Regards,
    Yame
  • Admin

    Posted by: yame, Feb 9, 2019 at 15:27 (6 months ago)

    Hi mate,

    I got feedback from coder for 1,2:
    He checked and said that these filters were added from you so we do not support for this.
    If you want to use as in demo, you can deactivate all the things you added more. Or if you want to use ajax, we can help you to custom. So, pls let me know your intention.

    Regards,
    Yame
  • Customer

    Posted by: baioni, Feb 9, 2019 at 19:55 (6 months ago)

    Hi,
    I had created only a widget area, but for you see clearly, I deleted the widget area.
    I didn't create a new widget customized, I'm using only the widgets provided by your theme.

    Errors:
    1 ) After use the filter "Filter by Brands", the filters "Filter by Attribute - Drop Down" and "Ovic: Filter by Attribute" doesn't work anymore.
    2 ) After use the filter "Filter by Price", the filters "Filter by Attribute - Drop Down" and "Ovic: Filter by Attribute" doesn't work anymore.
    3 ) After use the filter "Filter by Attribute - List Style", the filters "Filter by Attribute - Drop Down" and "Ovic: Filter by Attribute" doesn't work anymore.
    4 ) After use the filter "Ovic: Filter by Attribute - List Style", the filters "Filter by Attribute - Drop Down" and "Ovic: Filter by Attribute" doesn't work anymore.
  • Customer

    Posted by: baioni, Feb 12, 2019 at 19:36 (6 months ago)

    Another thing I noticed, when giving the error, if I refresh the page the error stop temporarily, but if I go back to do the whole course again it will give error.
  • Admin

    Posted by: yame, Feb 13, 2019 at 07:18 (6 months ago)

    Okay I see. I asked the coder to check your site again. Pls be patient to wait for him

    Thank you!
  • Customer

    Posted by: baioni, Feb 18, 2019 at 02:48 (6 months ago)

    Hello!,

    I would like to know the current situation, are you looking?
    If it is to delay can you tell me roughly the time it should take?

    thank you
  • Admin

    Posted by: yame, Feb 19, 2019 at 08:47 (6 months ago)

    Hi mate,

    I got feedback from the coder: He fixed this problem in plugin Toolkit. Pls delete then re-install again the plugin to check your problem

    Hope that you will get the best result
    Regards,
    Yame

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