• Customer

    in product page all images are not viible

    Posted by: ravijhag Jan 18, 2019 at 10:03 (4 months ago)
    Hello kutethemes please check given url

    https://shoppersdaddy.com/product/a-little-splash-of-colour-crop-top/

    only default image is visible after click other images are not display when we click on them.

  • Admin

    Posted by: yame, Jan 21, 2019 at 10:10 (4 months ago)

    Hi mate,

    Could you please provide me your FTP account? Then my coder will check for you

    Looking forward to getting back your reply ...
    Yame
  • Customer

    Posted by: ravijhag, Jan 22, 2019 at 03:13 (4 months ago)

    Favicon is not working,
    variable section is also not working
    please check, lots of issue in theme.


    i really want to give you 5star.
  • Admin

    Posted by: yame, Jan 22, 2019 at 07:53 (4 months ago)

    I cannot access to your admin account: http://prntscr.com/mafibs
    And you FTP is lacking of pw. I just see the server and use name.

    - Favicon is not working: Excuse me, do you want to mention to this one: http://prntscr.com/mafisg
    - variable section is also not working: Pls describe more details for this then I will check when I get your correct accounts
  • Customer

    Posted by: ravijhag, Jan 22, 2019 at 17:09 (4 months ago)

    - Favicon is not working: Excuse me, do you want to mention to this one: http://prntscr.com/mafisg :-
    Reply:- Please dont look when you login account. Check in other browser when you not log in wp. PFA Attachment

    - variable section is also not working: Pls describe more details for this then I will check when I get your correct accounts:-
    Reply:- When i am adding attribute in product section, after adding - Save - update product. Variation is not live. product is only display with price.
    and i am adding color, size but these are not display.

    Thanks
  • Admin

    Posted by: yame, Jan 23, 2019 at 01:43 (4 months ago)

    1st - Favicon issue: I know that the problem just occurs when not login to wp. But how can we fix this for you when both your admin and FTP cannot access to? That's why I had to ask you about the correct accounts :)

    2nd - variable: I cannot login to your admin account so I cannot check it

    http://prntscr.com/mau60k
  • Customer

    Posted by: ravijhag, Jan 23, 2019 at 16:38 (4 months ago)

    Please find login details.

  • Admin

    Posted by: yame, Jan 24, 2019 at 02:45 (4 months ago)

    Thank you, I got it.
    I also sent to my coder to check. I will inform you when I get any his feedback

    Thanks for your patience!
  • Customer

    Posted by: ravijhag, Jan 24, 2019 at 04:30 (4 months ago)

    ok :) i am waiting
  • Admin

    Posted by: yame, Jan 24, 2019 at 07:14 (4 months ago)

    It's done
    1. Variation product: It's fixed. I test by adding a new product with variation and it works: http://prntscr.com/mbejij

    2. The Favicon: Works! http://prntscr.com/mbek3a

    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.
    Regards,
    Yame
  • Customer

    Posted by: ravijhag, Jan 24, 2019 at 15:20 (4 months ago)

    2. The Favicon: Works! http://prntscr.com/mbek3a
    Thanks For this

    but for this i want colour variation like previous. why you changed ??? that
    1. Variation product: It's fixed. I test by adding a new product with variation and it works: http://prntscr.com/mbejij
  • Admin

    Posted by: yame, Jan 25, 2019 at 06:12 (4 months ago)

    1. I did not change anything, Just only tested the attribute and Variation product by adding a new product then shown you the result.
    Pls check your site again
  • Customer

    Posted by: ravijhag, Jan 25, 2019 at 07:34 (4 months ago)

    PFA image,
  • Admin

    Posted by: yame, Jan 25, 2019 at 07:58 (4 months ago)

    I check in your site and see that the button is different from your attachment: http://prntscr.com/mbx0xg
    And, I did not touch in your code or anywhere that could change the style of your site, just only tested for attribute and variation product.
  • Customer

    Posted by: ravijhag, Jan 25, 2019 at 08:57 (4 months ago)

    oh wow so you changed it on sample site also....
    i dont know i need that option

  • Customer

    Posted by: ravijhag, Jan 25, 2019 at 08:58 (4 months ago)

    confirm with your coder what they did
  • Admin

    Posted by: yame, Jan 25, 2019 at 09:27 (4 months ago)

    Excuse me, but do you have your original style? Then I will ask the coder again for this
  • Customer

    Posted by: ravijhag, Jan 25, 2019 at 09:57 (4 months ago)

    no but i have previous backup, i'll check & update you
  • Customer

    Posted by: ravijhag, Jan 25, 2019 at 09:58 (4 months ago)

    like this PFA
  • Customer

    Posted by: ravijhag, Jan 28, 2019 at 12:01 (3 months ago)

    ? didnt get response???
  • Admin

    Posted by: yame, Jan 29, 2019 at 02:30 (3 months ago)

    I am still waiting for the coder's feedback. He has a lot of requests a day so please a bit patience.
    I will inform you immediately when I get his feedback
    Thank you!
  • Customer

    Posted by: ravijhag, Jan 29, 2019 at 08:55 (3 months ago)

    thank you
  • Customer

    Posted by: ravijhag, Jan 29, 2019 at 08:55 (3 months ago)

    thank you
  • Admin

    Posted by: yame, Jan 30, 2019 at 03:00 (3 months ago)

    I got feedback from coder. He said that these would be the things he had done in your site:
    Just only add more .js in Child theme; Modify the files style.css and function.js in Main theme. So, we do not touch in anywhere to change your style.

    Hope you understand for this
    Regards,
    Yame
  • Customer

    Posted by: ravijhag, Jan 30, 2019 at 09:25 (3 months ago)

    PFA
    in old format their was an another option of colour code option, but now only one option of colour. I need that option or refund my amount i'll purchase it from other place. I need that option.

  • Admin

    Posted by: yame, Jan 31, 2019 at 02:45 (3 months ago)

    I can understand your feeling. But I also asked the coder all the things he checked and fixed in your site. We do not touch into this position in order change your style. Have you had any updated for your site yet? Or is this your customized thing you did for your site?
  • Customer

    Posted by: ravijhag, Feb 1, 2019 at 10:43 (3 months ago)

    nothing change and no "customized thing" option
  • Admin

    Posted by: yame, Feb 4, 2019 at 04:58 (3 months ago)

    I also sent your question to the coder and he will check again.
    But he also confirmed again to me that he did not do anything to change your style. Hope that you will be patient to wait for him and I will inform you when I get his feedback
  • Admin

    Posted by: yame, Feb 14, 2019 at 09:10 (3 months ago)

    Hi mate,

    Pls check for your site.

    My coder fixed it for you: http://prntscr.com/mkxnrp
  • Customer

    Posted by: ravijhag, Feb 14, 2019 at 13:49 (3 months ago)

    thank you very much
  • Admin

    Posted by: yame, Feb 14, 2019 at 15:23 (3 months ago)

    So I really hope that you will re-rate for me on Themeforest with 5 stars. Your rating now affects so much to our all products.
    Thank you so much for your understanding!
  • Customer

    Posted by: ravijhag, Mar 12, 2019 at 02:50 (2 months ago)

    already reviewed after solution provided by you. Thanks
  • Admin

    Posted by: yame, Mar 13, 2019 at 02:13 (2 months ago)

    Yeah. But I hope that you will give a the rating with 5 stars with all my best. It's really worth to me

    Thanks!
  • Customer

    Posted by: ravijhag, Mar 14, 2019 at 08:10 (2 months ago)

    i am waiting for resolving all issues. After that i'll give 5 star rating with good reviews & refer your kutethemes.net also.
  • Admin

    Posted by: yame, Mar 15, 2019 at 09:51 (2 months ago)

    Okay. I sent to my coder already the issue about Instagram.

    Regards,
    Yame

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