• Customer

    Error Thema

    Posted by: kaypuccino Jan 17, 2019 at 06:44 (7 months ago)
    Hello there! I just bought the theme. I did the installation. Many add-ons want the license code. and after installing the theme the site is running very slowly. When importing demos it is missing. Could you help

  • Admin

    Posted by: yame, Jan 17, 2019 at 09:59 (7 months ago)

    Hi mate,

    Could you please provide me your admin + FTP account?

    I would like to check in your site then will help you

    Regards,
    Yame
  • Customer

    Posted by: kaypuccino, Jan 17, 2019 at 13:24 (7 months ago)

    I added.
  • Customer

    Posted by: kaypuccino, Jan 18, 2019 at 08:23 (7 months ago)

    Please give me a quick reply!
  • Customer

    Posted by: kaypuccino, Jan 18, 2019 at 08:25 (7 months ago)

    The site is running very slowly. Theme Very Slow!
  • Admin

    Posted by: yame, Jan 18, 2019 at 08:42 (7 months ago)

    Hi mate,

    The FTP does not work: http://prntscr.com/m8sdqy

    It 's because of your hosting does not support for unzip the .zip file. The sample-data of theme is main_data.zip
    So you can unzip by yourself then import into the My SQL. If you cannot do this, you have to provide me your Cpanel account then my coder will help you. Then, we will re-set your site and help you to re-import data demo

    Regards,
    Yame
  • Customer

    Posted by: kaypuccino, Jan 18, 2019 at 08:48 (7 months ago)

    I'm opening a remote desktop program for CPanel. What is a peculiar cpanel address of the site. When connected with the remote desktop program will display the screen of the site's cpanel. operations can continue.
  • Admin

    Posted by: yame, Jan 21, 2019 at 03:57 (6 months ago)

    I am going to connect to your Teamviewer. But I am afraid of the connection will be lost during importing. So, if you can check this ticket, you can provide me your Cpanel account, I will do it directly for you or contact to me via Skype: yame_kutetheme.
    I will support for you
  • Customer

    Posted by: kaypuccino, Jan 21, 2019 at 06:59 (6 months ago)

    I have written to you via skype. Would you accept my invitation?
  • Customer

    Posted by: kaypuccino, Jan 21, 2019 at 11:01 (6 months ago)

    ????
  • Admin

    Posted by: yame, Jan 22, 2019 at 00:33 (6 months ago)

    I also sent you a message via skype. Pls check it then I will support directly for you
  • Customer

    Posted by: kaypuccino, Jan 22, 2019 at 09:52 (6 months ago)

    Skype *
  • Admin

    Posted by: yame, Jan 23, 2019 at 03:37 (6 months ago)

    I got your Cpanel, but your admin account is not available any more. Can you re-check then provide me again the correct one?

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