• Customer

    i am not able to install demo

    Posted by: anuj1786 Jan 12, 2019 at 11:38 (a month ago)
    i am trying to import demo but its giving some error and not importing
    so i have import sql file you given into sample data folder but its not working fine
    so please check issue

  • Admin

    Posted by: yame, Jan 14, 2019 at 01:39 (a month ago)

    Hi mate,

    I see your issue. Could you please provide me your FTP / Cpanel account?

    Just because I see that you still do not have any your own data (products, images, posts, .....) So can I re-set your site then will help you to re-install the theme? Tell me your intention then I will help you

    Regards,
    Yame
  • Customer

    Posted by: anuj1786, Jan 14, 2019 at 05:09 (a month ago)

    Ftp
    Host: faitmainvastra.com
    Username -systos@faitmainvastra.com
    Password- systos@2019
  • Customer

    Posted by: anuj1786, Jan 14, 2019 at 06:51 (a month ago)

    you can install demo in my site there is product data in my site so you can do re-install demo
  • Customer

    Posted by: anuj1786, Jan 14, 2019 at 05:41 (a month ago)

    Ftp
    Host: faitmainvastra.com
    Username -systos@faitmainvastra.com
    Password- systos@2019
  • Customer

    Posted by: anuj1786, Jan 14, 2019 at 09:27 (a month ago)

    i have update ftp access you can check

  • Admin

    Posted by: yame, Jan 15, 2019 at 03:11 (a month ago)

    Please DO NOT post your account here. Just move on the Secret information then I still can see.
    I will help you to import again the data demo. I will reset all the current content, it means that everything will be lost.
    However, please help me to open your php.ini then config again these follow elements:
    - max_execution_time: must be 360MB, yours is just 30
    - memory_limit: must be more than 256M (or 512M). Your is 128M
    - upload_max_filesize: Must be more than 64MB. Yours is 32M
    It will a bit affect to the importing process. So please raise it up then inform me. I will continue to re-install the theme for you

    Regards,
    Yame
  • Customer

    Posted by: anuj1786, Jan 15, 2019 at 05:17 (a month ago)

    i have made changesh in php.ini file as you suggest so please check and i am updating other access for you that you can access php.ini file please solve it asap
  • Admin

    Posted by: yame, Jan 16, 2019 at 02:16 (a month ago)

    I also tried to import the data demo for you. I also got the message of Failed to extract download....
    My coder checked then he found out that the problem is because of your hosting. It does not support to unzip the .zip file.
    The sample data for this theme is main_data.zip file. So, you can unzip yourself then import into My SQL. Then, you are able to continue to install the theme. If you cannot do it, please provide me your Cpanel account. It must be done in Cpanel.

    Let contact to me for any questions

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