• Customer

    Pop up is closing the screen!

    Posted by: pillowcenter Dec 12, 2018 at 10:40 (3 months ago)
    Hi, popup is too big when I log in from mobile! It's not possible to close. How can I shrink? I have to remove it from the mobile! I also do not know whether the license of my theme is active, I would also appreciate it. Thank you.

  • Customer

    Posted by: pillowcenter, Dec 12, 2018 at 11:00 (3 months ago)

    Finally I have no guide. can you please send a guide?
  • Admin

    Posted by: yame, Dec 13, 2018 at 04:33 (3 months ago)

    Hi mate,

    Now I just receive your issue.
    I also check this problem and it will be update in the next version. I will inform you when I get any feedback from coder

    Thanks for your patience!
    Regards,
    Yame
  • Customer

    Posted by: pillowcenter, Dec 13, 2018 at 12:04 (3 months ago)

    Is there a user guide?

    I'm waiting. Thank you.
  • Customer

    Posted by: pillowcenter, Dec 13, 2018 at 13:39 (3 months ago)

    I can't edit the footer field.

  • Admin

    Posted by: yame, Dec 14, 2018 at 08:39 (3 months ago)

    Hi mate,

    About the Popup, my coder updated for you first. Then he will collect the other big problems to update later. So, even when you update to the latest version, you will not loose this.

    Edit Footer: you can go to Footer Builder then select the footer you are applying for your site to edit. If you have any difficulties, pls provide me your admin account and let me know
  • Customer

    Posted by: pillowcenter, Dec 14, 2018 at 12:15 (3 months ago)

    Hello my friend,
    Thank you for solving the problem.
    I still couldn't fix the footer. The screenshot is attached.
  • Admin

    Posted by: yame, Dec 15, 2018 at 01:13 (3 months ago)

    You have to provide your admin account. This is the FTP, I would like to access to your back end dashboard then will check for you
  • Customer

    Posted by: pillowcenter, Dec 17, 2018 at 08:06 (3 months ago)

    It's in the confidential information. Can you see that place?
  • Admin

    Posted by: yame, Dec 17, 2018 at 10:24 (3 months ago)

    Still there. It's FTP :( so I cannot access to your back end to show you.

    Why can't you edit Footer? Just got Theme Options > Footer then check the footer you are using, then come back to Footer builder > select that footer to edit. It's so simple, mate
  • Customer

    Posted by: pillowcenter, Dec 17, 2018 at 12:30 (3 months ago)

    There are 6 footer pages. I look at all of them, but I can't see. Look at the image you'll understand me better.
  • Admin

    Posted by: yame, Dec 18, 2018 at 06:38 (3 months ago)

    Ahh, It's because of you have to use WPBakery Page Builder mode to edit.
    Pls go to WPBakery Page Builder > Role Manager > Select the Post Types is Custom then tick on the boxes of the pages that you want to edit with all shortcodes
    http://prntscr.com/lwcu9k

    Hope that with this guideline, you can solve your issue
  • Customer

    Posted by: pillowcenter, Dec 18, 2018 at 08:42 (3 months ago)

    hahaha :) my fault very sorry. I didn't realize. Thank you so much for your patience. You're great!
  • Admin

    Posted by: yame, Dec 18, 2018 at 10:00 (3 months ago)

    You're welcome.

    We are always willing to support for you whenever you get any troubles. So, please do not hesitate to let me know.

    Hope that with this support, you can go to Themeforest then re-rate for me. It's really worth, mate.
    Thank you so much for your encouragement!
    Yame
  • Customer

    Posted by: pillowcenter, Dec 18, 2018 at 10:36 (3 months ago)

    I know you tired of me :) There's something else in my head. I'm adding screenshots; How can I determine the products there? Thank you for your attention.
  • Customer

    Posted by: pillowcenter, Dec 18, 2018 at 10:37 (3 months ago)

    When I added the pillow it goes to the sock section.
  • Admin

    Posted by: yame, Dec 19, 2018 at 01:10 (3 months ago)

    I just know to tell you that you can edit in shortcode Products. Because I do not have your back end account so I cannot check anything.
    Pls provide me your admin account then I will help you to check it
  • Customer

    Posted by: pillowcenter, Dec 19, 2018 at 09:55 (3 months ago)

    Thank you!
  • Customer

    Posted by: pillowcenter, Dec 19, 2018 at 13:31 (3 months ago)

    Hey! I also helmed the problem. You don't have to look at him. I can't edit the category right now. I couldn't find all the categories. I added a visual.
    I couldn't find the menus. I've looked at other places.
  • Customer

    Posted by: pillowcenter, Dec 21, 2018 at 20:34 (3 months ago)

    I need a site editing guide. How can I download this file? A guide showing what to do!
  • Admin

    Posted by: yame, Dec 24, 2018 at 02:40 (3 months ago)

    I do not understand your questions. Pls help me to make it clear, then I will give you the correct answer
  • Admin

    Posted by: yame, Jan 26, 2019 at 01:39 (a month ago)

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Sincerely,
    Yame

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