• Customer

    Update WPBakery Page Builder

    Posted by: vssouq Dec 5, 2018 at 11:13 (10 days ago)
    Hi dear friend
    Every time I receive a new update for the WPBakery Page Builder
    Unfortunately, the WPBakery Page Builder plugin will not auto-update!

    Error:
    An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?

    I can not submit a request for an update every time
    I need to (Licensed)
    Or
    WPBakery Page Builder as a file uploaded from my web host
    Thanks

  • Supporter

    Posted by: yame, Dec 6, 2018 at 00:53 (9 days ago)

    Hi mate,

    By somehow can I access to your back end site? http://prntscr.com/lra8r3
    It keeps loading from I added your account that you provided in the previous tickets.

    Pls help me to access to your site then take the screenshot for your issue. I will check faster
    Regards,
    Yame
  • Customer

    Posted by: vssouq, Dec 6, 2018 at 05:44 (9 days ago)

    Hi dear friend

    I want to solve my problem
    I can not send a message every time to fix this problem
    This is the second time I'm applying for this problem
    Please tell me if there is anything so I do it myself

    Kazim Vu knows this is the second time that happens to me

    I disabled the level of your access to the site to resolve my issue.
    I'm so sad, it's time to solve the problem, I can not stop processing the site.
    Please let me know as soon as possible
  • Supporter

    Posted by: yame, Dec 11, 2018 at 03:57 (4 days ago)

    Please do as these step to update this plugin:
    - Deactivate this plugin
    - Delete this plugin
    - Re-install this plugin
    Then you will get the latest version for the plugin.

    Pls try then tell me your result
    Yame
  • Customer

    Posted by: vssouq, Dec 11, 2018 at 06:00 (4 days ago)

    Hello
    Thank you for the quick response
    I do not have the installation file for this phase
    After removing the plugin, where should I download the plugin?
  • Supporter

    Posted by: yame, Dec 12, 2018 at 07:08 (3 days ago)

    When you delete the plugin, then the Kuteshop Dashboard will require you to install this again. See in my attachments to understand
    http://prntscr.com/ltv5m0
    http://prntscr.com/ltv5sy
  • Customer

    Posted by: vssouq, Dec 13, 2018 at 14:32 (a day ago)

    Hello
    I went stages respectively
    - Deactivate this plugin
    - Delete this plugin
    Unfortunately, after deleting this plugin, I did not receive any notifications in the admin panel !!

    I had my recovery again host
  • Supporter

    Posted by: yame, Dec 14, 2018 at 08:47 (a day ago)

    I cannot access to your back end, so I cannot check for you. Pls guide me how to access to. It keeps loading when I added user and pw. I found out in your last tickets with Kazim http://prntscr.com/lutgzg

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