• Customer

    Problems with the header in Mobile Version

    Posted by: r_webster Nov 19, 2018 at 18:38 (6 months ago)
    1- I cant easily edit the header in the mobile version. (If I can manually edit it with coding, which file do I go to for it?) The standard header is really bad, with the logo badly displayed on top middle, 3 options below it with one of them not working which leads to problem number 2

    2- Search bar doesnt work, when I tap the gear icon, it drops down, (why is it a gear icon btw?). But when I tap the text box to start typing it disappears.

    3- the "shop" page works fine on desktop but its completely broken on mobile (http://infinitoloja.com.br/shop-2/)

  • Customer

    Posted by: r_webster, Nov 19, 2018 at 18:45 (6 months ago)


    4- I cant directly acess my homepage with the standard link (https://infinitoloja.com.br) I have to type in https://infinitoloja.com.br/?v=19d3326f3137 (I can access it normaly through desktop browser)
  • Supporter

    Posted by: Kazim Vu, Nov 20, 2018 at 08:32 (6 months ago)

    Hi r_webster
    Could you please provide your wp-admin + FTP accounts via secret information area. I will check and help you.
  • Customer

    Posted by: r_webster, Nov 20, 2018 at 17:19 (6 months ago)

    Yes but as I was trying to fix it the website completely broke, I'm restoring a backup right now, as soon as ready Ill provide you with that info (:
  • Supporter

    Posted by: Kazim Vu, Nov 21, 2018 at 03:40 (5 months ago)

    Please provide me when it's done.
  • Customer

    Posted by: r_webster, Nov 21, 2018 at 11:30 (5 months ago)

    Hi! You can access it now and ass you can see, its broken when you access it logged off, but you can access it if you log in and click "visit site" or "visit shop/store".
  • Customer

    Posted by: r_webster, Nov 21, 2018 at 17:16 (5 months ago)

    Now it got worse, it wont load the homepage when I'm logged off and wont load anything on mobile
  • Customer

    Posted by: r_webster, Nov 21, 2018 at 17:22 (5 months ago)

    I get this error on desktop Parse error: syntax error, unexpected 'public' (T_PUBLIC), expecting while (T_WHILE) in /home4/infinito/public_html/wp-includes/class-wp-hook.php on line 307
  • Customer

    Posted by: r_webster, Nov 21, 2018 at 11:51 (5 months ago)

    the info you will need: (secret)
  • Supporter

    Posted by: Kazim Vu, Nov 22, 2018 at 06:34 (5 months ago)

    I have got it. My coder will check again and update asap.
    Thanks for your patience!
  • Customer

    Posted by: r_webster, Nov 22, 2018 at 14:19 (5 months ago)

    all of those problems were fixed yesterday through hostgator support, turned out to be a caching problem. anyway, I still need assistance changing and customizing the header on the mobile version, its really ugly and impractical, thanks (:
  • Supporter

    Posted by: Kazim Vu, Nov 23, 2018 at 01:13 (5 months ago)

    Good morning
    You can edit the luckyshop_header_mobile function in the themes/luckyshop/framework/theme-functions.php file. Please try it and let me know your results.
  • Customer

    Posted by: r_webster, Dec 3, 2018 at 12:09 (5 months ago)

    thanks, how do I completely disable the header only for the mobile version?
  • Admin

    Posted by: yame, Dec 14, 2018 at 01:28 (5 months ago)

    Hi mate,

    I am so sorry for the delay reply for you. It's my fault.

    My coder tried to add a css code in Theme Options but it still does not change. I see your FTP account but not include pw. Pls provide me the pw to access to FTP then the coder will fix for you right now

    Thank you!


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