• Customer

    how can i get support

    Posted by: webthemedev Nov 18, 2018 at 05:40 (5 months ago)
    hello i just purchase theme. theme how can I get support.

  • Supporter

    Posted by: Kazim Vu, Nov 18, 2018 at 22:07 (5 months ago)

    Hi webthemedev
    Here it is the support systems. If you have any problems, please input your questions. I will check and reply you asap. Also please do not input your wp-admin + ftp account at the secret information section.
    Kazim
  • Customer

    Posted by: webthemedev, Nov 19, 2018 at 17:41 (5 months ago)

    hello, I want to my categories menu like theme demo 1.
    when I select menu style 1, the categories menu wasn't showing like theme demo. when I click the ctg menu then the menu is open.

    I want to show my ctg menu like theme 1 as fixed, don't need to click to show the menu.

    please tell me how can I do this
    I can't find any option to do this...
    thanks...

  • Supporter

    Posted by: Kazim Vu, Nov 20, 2018 at 00:31 (5 months ago)

    Good morning
    In this case, you enter the dashboard choose KuteShop>>Theme Options>>Header Settings>>Vertical Menu Settings>>Vertical menu Alway Open and add you page as screenshot. Please do it and let me know your results.
    Kazim
  • Customer

    Posted by: webthemedev, Nov 20, 2018 at 08:27 (5 months ago)

    yes, it is works....
  • Supporter

    Posted by: Kazim Vu, Nov 20, 2018 at 08:39 (5 months ago)

    I am very glad when your problem solved.
    If you have other questions, do not hesitate to contact with me. I will help you.
    BTW, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
    Thank you and Have a great day!
  • Customer

    Posted by: webthemedev, Nov 21, 2018 at 16:33 (5 months ago)

    hi, I want to add a brands filter option in shop page. how can I do this?
  • Supporter

    Posted by: Kazim Vu, Nov 22, 2018 at 02:55 (5 months ago)

    Could you please provide your wp-admin + ftp accounts via secret information area? I would like to check directly and guide you
    Kazim
  • Supporter

    Posted by: Kazim Vu, Nov 22, 2018 at 03:02 (5 months ago)

    Please add the Tag Cloud and choose Product Brand as link images and let me know your results. Here it's : https://prnt.sc/llen5b
    Regards
  • Customer

    Posted by: webthemedev, Nov 22, 2018 at 15:10 (4 months ago)

    thanks, i got it... and it works.
  • Supporter

    Posted by: Kazim Vu, Nov 23, 2018 at 00:50 (4 months ago)

    Thanks
  • Customer

    Posted by: webthemedev, Dec 21, 2018 at 17:28 (4 months ago)

    how can i added a popup option like that....
  • Admin

    Posted by: yame, Dec 24, 2018 at 08:11 (3 months ago)

    Hi mate,

    You can add in Theme Options > General > Newsletter Settings.
    For any question, please let me know.

    Regards,
    Yame
  • Customer

    Posted by: webthemedev, Jan 1, 2019 at 18:34 (3 months ago)

    hello, how can i add a buy now button similar like that...
  • Admin

    Posted by: yame, Jan 2, 2019 at 01:22 (3 months ago)

    On design we do not have this button. So you have to customize to get it. Sorry it is over the support ability so I cannot help you
    Hope you can understand for this.

    Thanks
    Yame
  • Customer

    Posted by: webthemedev, Jan 3, 2019 at 18:07 (3 months ago)

    its okay but , i think you should add this feature to this theme...
  • Customer

    Posted by: webthemedev, Jan 3, 2019 at 18:11 (3 months ago)

    hay, can you tell me how can i update the premium plugins.
    like that : WPBakery Page Builder

    thanks....
  • Admin

    Posted by: yame, Jan 4, 2019 at 08:33 (3 months ago)

    To update this plugin, pls follow these steps:
    - Deactivate plugin
    - Delete plugin
    - Re-install plugin
    then you will get the latest version of this plugin. If you cannot do it, pls provide me your admin account, I will do it for you
  • Customer

    Posted by: webthemedev, Jan 6, 2019 at 16:13 (3 months ago)

    if i Delete the plugin. how can i get it again....
  • Admin

    Posted by: yame, Jan 7, 2019 at 02:23 (3 months ago)

    It will show you a notification that the theme must work with this plugin then ask you to install plugin. Just follow to install then you will get the latest version.
  • Customer

    Posted by: webthemedev, Jan 18, 2019 at 17:01 (3 months ago)

    hello how can i add product search bar in sticky menu.
  • Admin

    Posted by: yame, Jan 22, 2019 at 01:20 (3 months ago)

    Hi mate,

    It's the customized work. So if you want us to do it for you, you have to pay the fee. If you agree with this, pls contact to our customized service, they will check and help you

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