• Customer

    page, rename item, mobile menu, hide filter

    Posted by: kaidzen Nov 7, 2018 at 13:29 (2 months ago)
    Hello!
    1. Where can I change the name of an item? (screenshot 1, 2, 3)
    2. Not moving on to the next page. When I copy a link from page 2, and paste it into the address bar, it goes to page 2, and when you click on page 3 (the element at the bottom), the address bar is added to page 3, but the transition to it does not occur. (screenshot 4)
    3. Where can I hide the filter if it is not used? (screenshot 4)
    4. Where can I change the name of the mobile menu? (screenshot 5)

  • Supporter

    Posted by: yame, Nov 8, 2018 at 01:05 (2 months ago)

    Hi @kaidzen,

    Could you please provide me your admin + FTP account? I would like to check your whole site then will give you the correct answer

    Waiting for your reply ..
    Yame
  • Customer

    Posted by: kaidzen, Nov 8, 2018 at 07:03 (2 months ago)

    Ready.
  • Supporter

    Posted by: yame, Nov 9, 2018 at 04:10 (2 months ago)

    Okay I got it. I will collect then check soon.
    I will give you the answer asap
    Thanks for your patience!
  • Customer

    Posted by: kaidzen, Nov 13, 2018 at 09:34 (2 months ago)

    Hi!
    When I get help with my ticket?
  • Supporter

    Posted by: yame, Nov 14, 2018 at 06:47 (2 months ago)

    I got the feedback:

    1 - Translation Product has added in cart, View cart, Search result for ..: You can translate in plugin Toolkit

    2 - Hide the filter : When you turn on Shop ajax, you will have this filter section and loading red circle when going to the shop page. So pls go to Theme Option > Shop ajax to turn OFF it

    3 - Not moving on to the next page: When you turn OFF shop ajax, you will have the moving on the next page correctly. When you turn ON, my coder also add css code on Theme Option for this section then it works correctly

    4 - Change the name of the mobile menu: It must change in code. So pls provide me your text then my coder will help you to change

    Regards,
    Yame

  • Customer

    Posted by: kaidzen, Nov 27, 2018 at 14:09 (a month ago)

    Hi!
    Thank you, everything turned out to be fixed, except for one element (scr counter.jpg). Where to change the translation?
    And another small question. How to make the font size of the title smaller (title-1.jpg, title-2.jpg) or do not show the title anywhere ?
    Please help.
  • Supporter

    Posted by: yame, Nov 28, 2018 at 03:16 (a month ago)

    I see. I can access to your FTP, but it seems there is nothing. Can you guide me how to access to the inner files?
  • Customer

    Posted by: kaidzen, Nov 28, 2018 at 07:03 (a month ago)

    Please, see the secret information.
  • Supporter

    Posted by: yame, Nov 28, 2018 at 07:12 (a month ago)

    I did as your guideline but I still see nothing
  • Customer

    Posted by: kaidzen, Nov 28, 2018 at 07:23 (a month ago)

    I downloaded the automatic settings from the host
  • Supporter

    Posted by: yame, Nov 29, 2018 at 02:38 (a month ago)

    Okay, It's fine. I could access to FTP.

    I also sent to my coder and I am waiting for his feedback. I will inform you when he's finished

    Thanks for your patience!
  • Supporter

    Posted by: yame, Nov 30, 2018 at 06:58 (a month ago)

    My coder feedback that: About the translation, he must do in theme. So, you will not be allowed to update the theme. If not, this fixing will be lost. So pls tell me your intention

    About reduce font size: Oke he will do it soon
  • Customer

    Posted by: kaidzen, Dec 4, 2018 at 12:20 (a month ago)

    Hi!
    I don't want to lose the ability to update the theme. Maybe just hide this counter or I'll look for a stock plugin.
    About reducing font. Maybe it is better not to display the title on the screen?
  • Customer

    Posted by: kaidzen, Dec 5, 2018 at 09:33 (a month ago)

    After your intervention, my license key doesn't match. What happened to the license?
  • Supporter

    Posted by: yame, Dec 6, 2018 at 07:37 (a month ago)

    Hi,

    My coder found out the way to fix, so now you can translate without being worry about updating.
    We also uploaded child theme for you
    And, we do not touch into license key. It does not relate to what we fixed. So pls check it again. And, one more thing I would like to advice, when you purchased the theme from Themeforest, you do not need to add any license key, your site still gets the latest features.

    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.
    Regards,
    Yame

  • Customer

    Posted by: kaidzen, Dec 6, 2018 at 08:32 (a month ago)

    Hi!
    Today the license key is not required. With headers, problem solved. I'll handle the translation.
    Thanks for your help. I hope that there will be no more problems.)
  • Supporter

    Posted by: yame, Dec 10, 2018 at 00:43 (a month ago)

    If there will no more problems, it would be the best thing :)

    And even when you need any assistance, pls let me know then I will help you

    I am going to close this ticket, pls submit a new one + provide account if you need helps.

    Regards,
    Yame

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