• Customer

    Variation

    Posted by: eddy7 Nov 6, 2018 at 13:44 (13 days ago)
    Hello Kutethemes,


    I'm having issues with your theme.I'm really frustrated with this theme. You said theme support and it takes so long before you find a solution to it. I need you to fix these problems.

    *My Variations are not displaying on the website. (I had to use a different plugin to display it, it should display as a dropdown automatically)
    *My theme needs to be updated

    Regards

    Edward

  • Supporter

    Posted by: yame, Nov 7, 2018 at 02:43 (13 days ago)

    Hi @eddy7,

    Could you please provide me your admin account?

    I would like to check in your site then help you

    Regards,
    Yame
  • Customer

    Posted by: eddy7, Nov 7, 2018 at 04:03 (13 days ago)

    The details are below in the secret information section
  • Supporter

    Posted by: yame, Nov 7, 2018 at 07:57 (13 days ago)

    It's not correct, mate http://prntscr.com/lfccca

    Pls check it again and provide also your FTP
  • Customer

    Posted by: eddy7, Nov 7, 2018 at 18:41 (12 days ago)

    I need an urgent response.
  • Supporter

    Posted by: yame, Nov 8, 2018 at 01:49 (12 days ago)

    I really want to help you but I cannot access to your account. http://prntscr.com/lfoysz
    I did copy and paste (with U is Caps) but it's unable.

    I do not understand why. Or you can contact to me via Skype: yame_kutetheme
    I will support directly for you
  • Customer

    Posted by: eddy7, Nov 8, 2018 at 22:31 (11 days ago)

    Use this below. It's very urgent.
  • Supporter

    Posted by: yame, Nov 9, 2018 at 03:22 (11 days ago)

    My coder checked your site already. It seems that there is the bug here, we cannot save the configuration for Variation.

    Now your site is running, so we cannot test any plugins. We suspect that there is the contrariety of plugins, we cannot deactivate in an online site. So, if possible, pls clone your site into another site then we can check for you.
    And, please provide Cpanel or FTP, we will check in code if needed
  • Customer

    Posted by: eddy7, Nov 9, 2018 at 19:57 (10 days ago)

    I'm still awaiting a response and nothing yet. What kind of support do you call this. This is so wrong.
  • Supporter

    Posted by: yame, Nov 12, 2018 at 01:01 (8 days ago)

    I replied you 2 days ago. Have you not read it?

    My coder checked your site and he guessed there was a conflict between plugins to he needed to deactivate some of them to check. Also, I asked you for FTP or Cpanel then we have to check in code if needed.

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