• Customer

    Site Timeout

    Posted by: seyhan Oct 29, 2018 at 03:03 (3 months ago)
    Hello. I was having a lot of problems installing the demo content after a clean install of the theme. And now the site times out. Please advise how I can get this up and running as the documentation isn't clear or relevant. Thanks

  • Admin

    Posted by: yame, Oct 31, 2018 at 01:08 (3 months ago)

    Hello mate,

    Could you please provide me again your complete accounts?

    Admin is not correct and FTP is missed the server. I would like to check something on your site then will give you the correct answer

    Awaiting for your reply
    Yame
  • Customer

    Posted by: seyhan, Oct 31, 2018 at 07:14 (3 months ago)

    Sorry, I reinstalled the theme again since my first message. Login details are attached.

    My main issues are:

    1. The site runs too slow, with and without Revolution Slider activated. I'm going to try upgrading my server to 4CPU + 4GB RAM to see if it fixes this. I need it to load at a decent speed. Can you advise what server spec you think would run this theme comfortably?

    2. The documentation for installing the demo data is outdated and so I'm not 100% sure how to do it. Should i be using the files in the Sample Data folder? Should i be manually importing the Revolution Slider zip files? What options to choose in the Ovic Import procedure?

    Thanks for your help


  • Admin

    Posted by: james, Jan 31, 2019 at 02:04 (23 days ago)

    Hi,

    Please reply here

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible