• Customer

    Theme Settings don't save anymore

    Posted by: Nyxln21 Oct 25, 2018 at 16:17 (7 months ago)
    Hi,
    I need to change somes settings in my Theme Options, but it doesn't save anymore (when I click on the "Save" button, it remains blocked on "Saving..." please see on attachment file). How can I do ? Can I change directly in the database ?
    Thanks

  • Supporter

    Posted by: Kazim Vu, Oct 26, 2018 at 04:09 (7 months ago)

    Hi Nyxln21
    I would like to check it however i could not access your site. Could you please check and provide your wp-admin login + ftp accounts again. I will check and help you.
    Kazim
  • Customer

    Posted by: Nyxln21, Oct 26, 2018 at 12:41 (7 months ago)

    Hi,
    there is (in the secret zone)

    I have just noticed an other bug : In my admin, in the section "menu", when I click on the tab "post" or "categories" or anything, it doesn't open the tab. Please can you check ? See on the camscreen.

    Thanks
  • Supporter

    Posted by: Kazim Vu, Oct 27, 2018 at 03:59 (7 months ago)

    The cause maybe by your plugins, they are conflicted together. My coder will check and reply you asap.
    Regards
  • Customer

    Posted by: Nyxln21, Oct 27, 2018 at 10:23 (7 months ago)

    Hi,
    Right now the bug about Menu managing seems seems resolved ! However, setting theme still not saving.
    Thanks, i wait for your feedback.
  • Customer

    Posted by: Nyxln21, Oct 28, 2018 at 18:33 (7 months ago)

    Hi,
    Any news about satting save bug ?
    Thanks
  • Supporter

    Posted by: Kazim Vu, Oct 29, 2018 at 08:30 (7 months ago)

    Hi Nyxln21,
    My coder has checked but he has not found out the cause. Could you please update to the latest theme version? We just released it
    ( Note: When theme's updated you should backup your site before)
    Kazim
  • Customer

    Posted by: Nyxln21, Nov 3, 2018 at 22:39 (7 months ago)

    Hi,
    Tell your coder that this is a Ajax trouble. I set "ajax_save" value on "true" in "ovic-toolkit/includes/frontend/theme-options/theme-options.php" and it works again. You're welcome.
  • Customer

    Posted by: Nyxln21, Oct 29, 2018 at 12:52 (7 months ago)

    Hi,

    I've just updated the theme (go to my download zone in Themeforest, Download the Wordpress zip of Merci theme, and put it into my FTP instead of the old folder "merci" in my themes folder) :

    - The Saving still not work
    - Now I Have a FATAL ERROR on my website (please see the camscreen in the attachment)

    I put you my database codes, maybe it can help... I hope so...
    Thanks
  • Customer

    Posted by: Nyxln21, Oct 29, 2018 at 13:26 (7 months ago)

    Also, the update for "Ovic Toolkit" has failed : "cURL error 35: error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version"
  • Customer

    Posted by: Nyxln21, Oct 29, 2018 at 13:28 (7 months ago)

    And I Have many Woocommerce templates outdated (see camscreen)
    Thanks
  • Customer

    Posted by: Nyxln21, Oct 29, 2018 at 13:33 (7 months ago)

    I really don't understand what' happening...There is now in my dahsboard, a "Ovic" menu with very similar items that "Merci" menu... What is that ? I have a child theme where I have done my customs... How this new "ovic" section is compatible with that ? I am very very lost.
  • Customer

    Posted by: Nyxln21, Oct 30, 2018 at 18:05 (7 months ago)

    Please, don't leave me alone with that ! My website doesn't work at all anymore, it's an emergency here, and it's far worse since I have updated the theme. Please help me !
  • Supporter

    Posted by: Kazim Vu, Oct 31, 2018 at 01:55 (7 months ago)

    Good morning
    My coder checked bu he has not found out the cause. He's update the latest theme. Hope it works.
    Regards
  • Supporter

    Posted by: Kazim Vu, Oct 31, 2018 at 01:56 (7 months ago)

    Could you please connect to me via skype: itsonla ? I would like to live chat and need more info from you.
    Kazim
  • Customer

    Posted by: Nyxln21, Oct 31, 2018 at 16:57 (7 months ago)

    Hi,
    I am in FRANCE so we don't have the same hours... yours days are my nights, I don't see how we can connect. And I don't speak english (it's already very difficult to me to speak with you on writting, on speaking it's just impossible)
    Please ask me everything you want, I answer here
  • Customer

    Posted by: Nyxln21, Oct 31, 2018 at 17:06 (7 months ago)

    I still have a FATAL ERROR. Your "Ovic settings" ask me a license key. I have set the code I have (6fb54788-55ca-411d-a250-16bb1cd1d9d3), it doesn't work. What can I do ?
  • Customer

    Posted by: Nyxln21, Oct 31, 2018 at 17:22 (7 months ago)

    Why I can't see the other topic ?

    "You do not have permission to view this page.
    You can provide us with the code Purchase Code. So you can see this content."

    I set my code, but still don't work. There are somes topics which can help me...
  • Customer

    Posted by: Nyxln21, Oct 31, 2018 at 17:57 (7 months ago)

    For info, the error I have :


    Fatal Error
    Line 74
    Message Uncaught Error: Call to undefined function merci_get_option() in /home/snowart/chicenergetic/wp-content/plugins/merci-toolkit/includes/widgets/widget-produtsfilter.php:74 Stack trace: #0 /home/snowart/chicenergetic/wp-includes/class-wp-hook.php(286): Merci_Product_Filter_Widget->enqueue_scripts('') #1 /home/snowart/chicenergetic/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home/snowart/chicenergetic/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/snowart/chicenergetic/wp-includes/script-loader.php(1447): do_action('wp_enqueue_scri...') #4 /home/snowart/chicenergetic/wp-includes/class-wp-hook.php(286): wp_enqueue_scripts('') #5 /home/snowart/chicenergetic/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #6 /home/snowart/chicenergetic/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #7 /home/snowart/chicenergetic/wp-includes/general-template.php(2614): do_action('wp_head') #8 /home/snowart/chicenergetic/wp-content/themes/merci/header.ph
    File /home/snowart/chicenergetic/wp-content/plugins/merci-toolkit/includes/widgets/widget-produtsfilter.php
  • Customer

    Posted by: Nyxln21, Oct 31, 2018 at 20:02 (7 months ago)

    Hi Again,
    I think I have understand what is wrong : the "Merci Toolkit" plugin seems to be outdated and replaced by the "Ovic Toolkit" plugin. When I desactivated the "Merci toolkit", the FATAL ERROR don't appears anymore. I Think I Have to rebuild all my pages with the "Ovic" shortcodes....

    PLEASE CAN YOU DO 3 THINGS :

    - UPDATE my "Ovic Toolkit" plugin
    - UPDATE my "Visual Composer" plugin
    - PLEASE MAKE THE LICENSE KEY WORKS in "Settings" > "Ovic"

    PLEASE DO THIS 3 THINGS FOR ME, I CAN'T DO THAT MYSELF
    PLEASE NOTIFY ME WHEN IT'S DONE

  • Supporter

    Posted by: Kazim Vu, Nov 1, 2018 at 02:15 (7 months ago)

    Good morning
    Sure.I will inform you when it's done.
    Kazim
  • Customer

    Posted by: Nyxln21, Nov 2, 2018 at 13:29 (7 months ago)

    Hi,

    There are severals strings which don't translated while it should. I made my translation files (merci-fr_FR.po and merci-fr_FR.mo with POedit) and most of translations are OK, but there are somes not and I don't understand why.
    Can you check ?

    For example :

    - the strings "SHOPPING CART" "CHECKOUT" and "ORDER COMPLETED" in https://www.chic-energetic.fr/panier/
    - the string "Login" in the header of each page
    - the strings in the "notice pop-up cart" when we add a product to cart
    - the string "Leave A Comment" in eash post, for example : https://www.chic-energetic.fr/le-blog-parlons-peu-parlons-bien-etre/

    ETC ETC

    Thanks
    NB : the site is in maintenance mode, so you have to log in for visualise it, with the codes I've already give you.
    NB 2 : I'm still waiting for the update of plugins and license key working. It is like 15 minutes in your day, please can you do it quickly... thanks.
  • Customer

    Posted by: Nyxln21, Nov 2, 2018 at 16:53 (7 months ago)

    Hi again,

    I have found myself the solution about translations.

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