• Customer

    Cart page

    Posted by: justinhustles Oct 22, 2018 at 22:43 (2 months ago)
    I'm unable to update the website connected to support. I re-purchased the support and we're no longer using the development. Everything is on the live site, so please update to https://w.luludewdiapers.com because I'm unable to do so.

    Okay so here's the issue. Everything is up to date, but the https://w.luludewdiapers.com/cart page doesn't allow customers to update their product quantities. Also on the cart page it doesn't show product attributes like selected size (for products with the size attribute). I've deactivated every plugin except woocommerce and the issue is stil present. When I switch to the 2017 theme it works just fine. Please go in as soon as you can and fix this cart issue. We're using the latest version of Adella and using it's child theme. This issue is so weird and I'm not sure why it stopped working

  • Customer

    Posted by: justinhustles, Oct 22, 2018 at 22:53 (2 months ago)

    I'm unable to remove products from the cart as well.
  • Supporter

    Posted by: Kazim Vu, Oct 23, 2018 at 01:15 (2 months ago)

    Good morning
    I have checked and got the same problems as you mentioned. My coder will check and fix it. I will inform you when it's done.
    Kazim
  • Supporter

    Posted by: Kazim Vu, Oct 23, 2018 at 03:15 (2 months ago)

    Your FTP account does not work. Please check and provide me again.
    Waiting your reply...
    Kazim
  • Customer

    Posted by: justinhustles, Oct 23, 2018 at 03:34 (2 months ago)

    Here you go - just tested it and it works now, sorry!
  • Supporter

    Posted by: Kazim Vu, Oct 23, 2018 at 08:07 (2 months ago)

    Ok, my coder will check and update asap.
    Thanks
  • Supporter

    Posted by: Kazim Vu, Oct 25, 2018 at 00:58 (2 months ago)

    Good morning
    Could you check and provide your FTP account again? My coder does not access it.
    Waiting your answer
    Kazim
  • Customer

    Posted by: justinhustles, Oct 25, 2018 at 01:03 (2 months ago)

    Info below. If he still can't get in using the secret information below, let me what his IP address is. He might be blocked but i just tried this new login andit works for ftp
  • Supporter

    Posted by: Kazim Vu, Oct 25, 2018 at 02:00 (2 months ago)

    It works now. My coder will check and update asap. I will inform you when it's done
    Kazim
  • Supporter

    Posted by: Kazim Vu, Oct 25, 2018 at 04:02 (2 months ago)

    It's updated. Please check and let me know your results. If you have other questions, do not hesitate to contact with me. I will help you.
    BTW, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
    Thank you and Have a great day!
    Kazim
  • Customer

    Posted by: justinhustles, Nov 3, 2018 at 01:59 (2 months ago)

    I had tried in Firefox, Chrome, and Safari and it still doesn't work after cache clears. My client and her customer can't edit their own carts either... https://w.luludewdiapers.com/cart/
  • Customer

    Posted by: justinhustles, Nov 3, 2018 at 01:28 (2 months ago)

    It's still now working for me. Even when clearing cache and stuff
  • Customer

    Posted by: justinhustles, Nov 3, 2018 at 01:33 (2 months ago)

    Please get this completely fixed ASAP. It's literally stopping business and that cannot be happening
  • Supporter

    Posted by: Kazim Vu, Nov 3, 2018 at 02:18 (2 months ago)

    Last time, my coders said that they's updated. Please do not do anything now. My coders will check and update again
    Have a nice day!

    Kazim
  • Customer

    Posted by: justinhustles, Nov 4, 2018 at 07:20 (2 months ago)

    Disregard. I've setup a brand new site and I'll be moving the development site over within the next 24 hours. Mark this ticket as closed.

    Also, I'm not getting notified every time you respond. Emails need to be going to accounts@growfio.com. Thanks
  • Supporter

    Posted by: Kazim Vu, Nov 4, 2018 at 15:47 (2 months ago)

    Ok, please connect to me again when you are ready.
    Thanks
  • Customer

    Posted by: justinhustles, Nov 5, 2018 at 05:56 (2 months ago)

    ***I NEED to be getting notified via email on these. I'm not getting any notifications.**** This is the last time I'll say it as I've mentioned it 3 times now.

    https://gyazo.com/c8b5bbc2c6f1228126559970ccd80d05
    Veriable products don't show the red out of stock message below the bottom like a single product does. How can I fix that?

    Respond back to me via email because again, I do not get any emails or notification when you reply.
  • Supporter

    Posted by: Kazim Vu, Nov 5, 2018 at 07:40 (2 months ago)

    I could not access your site's backend. Did you change it? Could you please connect to me via skype: itsonla ? I would like to live chat and need some info from you.
    Kazim
  • Supporter

    Posted by: Kazim Vu, Nov 6, 2018 at 09:07 (2 months ago)

    We have fixed in the Adella 1.1.9. Please update it and let me know your results.
    Kazim

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